raven.com Reviews

Sonny G - 01/18/2023

It is easy enough to set up, and scans great; however, that is overshadowed by the fact that I must reconnect the scanner to my computer every time I need to scan something.

Anonymous Customer - 11/06/2022

The "one touch workflow" is misleading. This is not a standalone unit. It must be connected to a computer that is actively running the Raven Desktop software. One touch would be, put the document in and hit scan. Done. That's one touch. This is, boot up your computer, launch the software, choose the destination folder and settings, put the document in, then hit scan. This is not the product advertised.

Albert W - 11/09/2022

I have not received this product since ordered. Therefore, I cannot give you favorable feedback other than my order is late arriving.

1 Company Review

Albert W

11/09/2022 - California

Very convenient and very professional when I first ordered my Raven scanner and other Raven optional accessories. Cannot give you any positive feedback on my latest most recent Raven order because it is late arriving. This survey arrived before the item I ordered.

Otto - 11/01/2022

We have 4 Raven Original ($459) scanners in our organization. Unfortunately, recently one that we have had for only 6 months stopped working. Raven asked us to return it for repair or replacement under warranty, and we did. After waiting 2 weeks for a reply, I reached back out for a status update. Only then did Raven send a replacement. However, they sent a replacement for the LOWER level, LOWER COST scanner "Raven Select" (approx. $250 less than the model we bought 6 months ago) and tried to pretend they were doing us a favor. From customer service: "We will be shipping out a new scanner to you today. Additionally, due to the long wait we will also be sending you a Raven Select scanner at no additional cost." We loved using their scanners but will be switching to another product if Raven fails to resolve this properly.

K W - 05/20/2022

I am very unhappy with this scanner. I spent two hours on the phone trying to resolve the problem. It does not work with software in my Mac Pro. A customer service person sent me new software and it worked once. Now the machine is just sitting there. I cannot use it. I am so disappointed after trying to spend many hours trying to work it out. Do not have box to return it. Of no use to me.

1 Company Review

K W

05/20/2022 - California

Very frustrated.