quwave Reviews

Hi Brandon, we are sorry you left a poor star rating with no written feedback. Unfortunately you are dissapointed with the company as you put in a claim with Paypal saying you never received the product.You rearranged the delivery for the product as you were not home the first time and said you were home expecfing to receive it that day and then signed for it with your name.  You actually put two stars on this review for delivery time which is odd if you never recived the item? You also refused to contact your local post office as a first course of action as we initially requested in the process, instead just demanded a refund. We provided all the evidence proving your signature as well as written correspondence from yourself showing you have received and were trying to get two refunds for the product by claiming your bank never paid you the claim which we have proof saying they did. 

Dear Barbara, thanks for your feedback. We did indeed try calling you back and did so on four occassions. We called on two different numbers that were provided. One of which seemed to be a business number. We left messages for you on those numbers. Unfortunately you were calling our office outside of our customer service hours which are Monday to Friday 9am to 2pm Eastern Standard time. Just a follow up to your negative review again that has been posted. We did manage to get hold of you and explained again our customer service hours - we actually had email communication and phone conversation with you and sent the the extra item you requested on the phone. We are not a massive retailer with long call center hours. We have not had any further messages from you Barbara but you do have our email from our correspondence so you are welcome to email us and we always repsond promptly within the above mentioned customer service hours.