vividracing.com Reviews
About this CompanyCheck out thousands of real reviews of Vivid Racing on Shopper Approved. All Vivid Racing reviews are verified from our real customers, with over 16,000 five-star reviews! We are aware that no matter if its a local review or an internation review delivering great service really matters. A few sentences in a review can have more influence on a customer more than the description of the product. At Vivid Racing we are aware recieving a 4 star review meant we could of done more. With industry-leading technologies, teams, and customer support, Vivid Racing offers some of the best customer satisfaction ratings of the automotive aftermarket industry.
Since 2001, owners Rob Rohn and Dan Mermelstein have grown their Arizona based business from a startup out of college to a multi-million dollar business. Vivid Racing is a globally known with happy customers all over the world getting the best quality aftermarket performance products. Our staff of over 50 proud employees truly embodies our mission statement, “To Exceed our customers’ expectations through continuous improvement and customer satisfaction”.
The goal of Vivid Racing is to sell only the highest quality products. All vehicles are important to us. What we care about is that you get the right product for your needs. We pride ourselves on educating our customers with knowledge for them to make the best decision. The dedicated sales staff and customer service team wants every customer, no matter how much they spend, to love the Vivid Racing experience!
Whether you are looking to go fast, handle better, or add more style with your vehicle, Vivid Racing is your performance vehicle supplier for life! If you had a great experience with Vivid Racing, please leave us a review so we can appreciate our fantastic customers and continue to lead the industry in customer satisfaction.
Once again thank you for shopping with us.
Top Rated Products
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
MICHAEL P - Today
Was told item was shipped, didn't receive, now I'm told April 30....this item was supposedly in stock at the time of purchase.....
Company Choice
Looked like you carry a lot of products
1 Company Review
Today
Taking to long for my call to be answered
Len G - 1 day ago
Although it looks ok as final product, It was very difficult to assemble for such a simple project. The access for the nuts is way too awkward. Very poor quality welds, and very light duty paint.
Company Choice
Value for product.
1 day ago
Ordering went smooth. Small mix up in shipping quote but easily resolved.
D - 1 day ago
Never received because this dumpster fire of a company can't keep accurate inventory. Took 3 weeks to get a refund and never even an apology.
Company Choice
1st and last time, internet search
1 day ago
Nothing was done to help, you suck.
Johnny G - 1 day ago
Order hasn’t even shipped out. Purchased item as it said in stock on website and order hasn’t even been fulfilled after 2 weeks. Not great business practice won’t be purchasing from this site again.
Company Choice
Item showed in stock before purchase
And said delivery approximate date of delivery before purchase just to be lies after purchase horrible business practice.
1 day ago - CA
No proper ownership of problem when they sold fake information
CARL D - 2 days ago
PHR make some of the best aftermarket upgrade parts. Never disappointed
Company Choice
Availability of products and shipping time
2 days ago - FL
.
William A - 3 days ago
Have not received this product and I ordered it over 5 weeks ago
3 days ago - KS
My order has not come in yet and I ordered it many weeks ago Will Allmond 6204409902
Corey D - 2 days ago
A plus rating
Company Choice
Fast ship
2 days ago
Great service
Jerry E - 2 days ago
These where supposedly in stock when I purchased them. Was immediately told they where on backorder an I had to wait 4 plus months for them to be shipped by the manufacturer. No refund offer, no explanation of why they would sell an item they can't actually get for months. So now Im waiting 3 more months for something i may never get. Would not recommend vivid...
Company Choice
Only place that said the item was in stock.... Suprise they didn't have it, or even know when they would.
2 days ago
Sold items listed as in stock. They can't get the item for 4 months. No offer to refund, no trying to make it right in any way at all. Just, oh sucks to be you. Have fun waiting 4 months for something we said you'd have in less than two weeks.
Matthew C - 2 days ago
Complete scam! Do no buy from these people they won’t answer your emails or give you your items do not buy from here!!! Read reviews first
2 days ago - NJ
Horrible customer service!! Complete scam they won't give you any reason for why your order is taking so long nor will they give you a refund!!
A.Acuna - 3 days ago
Couldn’t see at night. Horrible customer service.
Company Choice
Was located in AZ
3 days ago - CA
Horrible customer service doing a return was a headache.
Cary - 4 days ago
Mine turned completely yellow less than a year and a half after installing.
Tom - 4 days ago
Product arrived as described, installed and works well. Much more suitable than adding a leaf and modifying original equipment. Great find and good value.
Company Choice
Available product and good reviews.
4 days ago - NM
Excellent order and communication process.
Danilo O - 4 days ago
Never got the package. They cancelled my order although it says available on the website a few days later.
4 days ago - MI
Never got the package. They cancelled my order although it says available on the website a few days later. I sent an email but no answers back.
Danilo O - 4 days ago
Never got the package. They cancelled my order although it says available on the website a few days later.
4 days ago - MI
Never got the package. They cancelled my order although it says available on the website a few days later. I sent an email but no answers back.
Paul L - 5 days ago
Perfect match to the OEM I am replacing!
Company Choice
Best price
5 days ago - MB
Perfect match to OEM light I was replacing !
JEFF P - 5 days ago
It was exactly what I was hoping for with armytrix.
Company Choice
Repeat customer
5 days ago - NV
My sales rep was helpful in assisting me with my questions and concerns.
Chan M - 1 week ago
Everything was good besides a little concave in the weld and there was no ETS stencil. Should not advertise an intercooler that does not come with a stencil with a picture that has a stencil. Quick delivery
Company Choice
Reputable company
1 week ago - GA
Great, easy to use.
Adam - 1 week ago
The part you actually receive when you buy this is not correct the plug that comes on the motor is not the same as the picture. Customer service is a joke. Don’t worry though they will refund you half what you paid and charge you a restocking fee. Because they will argue you got exactly what you ordered. This company is a joke do not buy anything from them
Kevin S - 1 week ago
Fast shipping!
Company Choice
Great Value.
1 week ago
Fast and easy!
Christine H - 1 week ago
Terrible customer service experience. I ended up ordering these lights from another vendor and they're awesome, no issues there. But, Vivid Racing has been a nightmare to deal with. I placed the order, then was later notified the item would ship directly from the MFG. Meh, okay, maybe they need to indicate that on the product listing. I waited a week and received no updates, the item still hadn't shipped according to order status. So, I cancelled the order and ordered them from another vendor that actually had them in stock, in their own inventory. Flash forward to now, it's been 2 weeks since the cancellation and they still have not refunded my money. I have reached out multiple times only to be told "we're waiting on the MFG to verify the order is cancelled"... I come from a parts/service industry, I have NEVER experienced more the 2 week waits to verify a cancelled order. It sounds like lack of communication between vendor and MFG. I never received the item, and to my knowledge they never shipped anything. So, how hard can it be to verify that? They can't respond to my emails but can send me requests to review the product I didn't receive. I ended up having to file a dispute through my bank to get the money back. I 100% recommend these lights, but I DO NOT recommend purchasing them here. Cut out the middle man and buy direct!
Company Choice
Vivid Racing showed the item was in stock when most vendors I checked were out. I will not choose Vivid Racing again, I know that doesn't mean much, I'm just one person. But, this one experience will be the last.
1 week ago - WV
Order#: 1062812 I placed this order on 3/22/24, I cancelled it on 3/28/24, I have yet to receive my money back. I have reached out for updates via email with no answers and after a couple phone calls, was told you're waiting on the manufacturer to verify the order has been cancelled. I work in the service/automotive/parts industry and have never experienced such extensive delays to merely cancel an order. At this point 'We're waiting on the MFG' is no longer an acceptable reply. I need to know when I will get my money returned or provide me the information that I may call the manufacturer myself. I'm aware how all this works. Repetitive phone calls and escalation are what it takes to get answers and I'm willing to do just that. Also, the product listing needs to indicate that it ships directly from the manufacturer. I checked and nowhere on my order confirmation or on the site does it list that. Only after the order is placed and paid for do you get an email stating it will ship directly from the manufacturer. I would have purchased directly from them had I known that. That's actually what I ended out doing and I received the parts in two days. They're already installed on the Jeep all while I am still waiting for my money back on this order. As of 4/11/24 I filed a dispute through my bank to get my money back. It's so disappointing it's come to this but the lack of communication leaves no choice.
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