I have unfortunately changed my opinion of this company. I submitted an image I wanted cut and was given a quote and told the black areas only would be cut but not told there would be multiple bridges disrupting the flow of lines . I assumed then that the integrity of the design which had had flowing lines would be retained amd went ahead with the payment t. It wasn't until it had been programmed into the machine and I was sent a proof that I saw that multiple bridges had been placed and that the flow had been disrupted. This was a friday evening. I sent in several email first suffering the bridges be staggered then realizing even the staggered lines would not save the look I asked if they could abandon the project and exchange the payment for another image for which the same price was quoted. She refused to honor this request I insisting that I would have to pay an upcharge for the programming of $20.00. I felt this was completely out of line considering that I had not been informed of the multiple bridges until AFTER she programmed the machine. She never apologized amd refused to budge. This complete lack of communication and customer care has changed my opinion ion of this company. She cared more for the $20.00 programming fee than she did about admitting a mistake and keeping me as a customer. That's says a lot.