Springfreetrampoline.com.au Reviews
About this CompanySpringfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!
Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.
BA - 06/19/2020
We brought this for the children but I don't know who enjoys it more the kids or the parents. We got it professionally installed the gentleman who installed it was very lovely. It's great fun and great exercise too.
Company Response
Woohoo! We love getting such positive feedback from our customers! Thanks for the great review and 5-star rating and comments! Happy bouncing! Springfree Trampoline!
G P - 06/15/2020
We previously had an oval Springfree trampoline that was 9 years old, and it needed some attention, new matt net etc. I rang Spring free and they offered a new trampoline set up new 10 year warranty, and to take away our old one for a fraction of the price of a new one, could not have been happier with the solution and the customer service. our 15 year old has been bouncing for 9 years now our 5 year old has the same opportunity to use this amazing product. their customer service and pricing discount for a replacement was second to none. Would not hesitate in recommending this company and its products
1 Company Review
06/15/2020 - Vic
We previously had an oval Springfree trampoline that was 9 years old, and it needed some attention, new matt net etc. I rang Spring free and they offered a new trampoline set up new 10 year warranty, and to take away our old one for a fraction of the price of a new one, could not have been happier with the solution and the customer service. our 15 year old has been bouncing for 9 years now our 5 year old has the same opportunity to use this amazing product. their customer service and pricing discount for a replacement was second to none. Would not hesitate in recommending this company and its products
Michael - 06/06/2020
This is our third Springfree trampoline in 15 years. We live on the coast, so super exposed to the elements. Springfree hi our their warranties regardless. A champion company and product. Love them.
Annie - 05/24/2020
What a treat for the kids to receive this trampoline from their Grandparents! We all love it! It looks really good in the backyard - and not as huge as I thought it would - blends into the back fence and the trees. The service was EXCELLENT. From trying out the product in store, the help given with sizing, and most importantly, 'keeping the secret' with installation times so I could get the kids out of the house for the big SURPRISE! Thanks SpringFree :)
Annette - 05/22/2020
We have had our Springfree trampoline for the last 8 years and it is still going strong. The customer service from Springfree is impeccable. I would recommend Springfree to anyone who is after a high quality trampoline that lasts and lasts and keeps the kids occupied for hours and years!
05/22/2020 - NSW
Springfree's customer service is above and beyond anything I imagined. I have no hesitation in recommending their products and would definitely purchase again if I needed to.
Tami - 05/22/2020
We upgraded to this larger version of Springfree trampoline and have not looked back! The kids love it and spend sooooo much time on it. What a saviour! Thanks Springfree!
05/22/2020 - NSW
Getting an upgrade on our spring free trampoline was a quick, easy and efficient process. Within a week we had a larger trampoline, that was used all day, everyday by the kids. What a blessing! Thank you.
Cath - 05/21/2020
I have purchased many two trampolines prior to this Springfree product. The price was definitely many times more than either of the first two trampolines, but from the beginning of speaking to the customer service representative, I had a feeling things would be different. The thing with trampolines is you definitely pay for what you get. My first two began to fade in the sun and deteriorate after two years, despite maintenance. It was really disappointing, as they were both loved by my children. I always looked at Springfree longingly and knew we should buy one, but at that time, couldn’t afford the $2000+ price, which was disappointing. Our children are older now, mid teens, but with the Covid-19 lockdown, they are in desperate need for something to keep them more active between homeschool sessions. Installation was very expensive, at $200 plus $100 for delivery, but took all of the stress out of assembly. Now to give my opinion of how the product measures up in 3-5 years time, that will be the test as the Australian sun is vicious. We love it so much and hope the money was worth it. So far we think so! Thankyou Springfree!!
Alan G - 05/18/2020
Instructions a little hard to follow, but got there in the end. Having videos that work on a mobile device would be good. You site doesn't work great on a phone, and I don't tend to have a computer in my yard. :D
05/18/2020 - New South Wales
Good site, but navigation can be a little confusing. Quick response to my query with a polite and helpful telephone call to clarify stock and delivery times.
Anonymous Customer - 05/18/2020
delivery to our home (in regional victoria) was convenient. It would be good to have an estimated shipping cost available during product selection, rather than at the payment page.
05/18/2020 - Victoria
postage price was a shock. Living regionally, I expected to pay for postage as pick up would be unavailable. However was disappointed it was much as it was. an estimate for the postage during shopping, rather than at checkout may assist in managing expectations. The trampoline itself is fabulous.
Chris - 05/13/2020
Promptly delivered, great quality product. Kids absolutely love it.
05/13/2020 - ACT
Great service and overall very happy
Happy M - 05/10/2020
Sturdy. Love that there’s more jumping space because of the no springs design.
05/10/2020 - New South Wales
NA
justin J - 05/09/2020
Awesome trampoline, I love it and the kids love it. Very easy to put together for one person (did it on my own)
05/09/2020 - South Australia
quick and easy
Kimbo - 05/06/2020
We bought our springfree second hand, the poles had lost their covers. The wonderful people at springfree easily helped me replace a few parts that needed replacing. They were very knowledgeable and could tell from the photos I sent them what needed to replaced. The covers came within a few days. It was such an easy & friendly process!
Keith - 05/06/2020
This is a super strong and well design piece of equipment. Each of the elements has been carefully thought out and designed. Would highly recommend the sunshade to go with it. We have seen the effectiveness of the safety fence with kids. The only word of caution is it takes two strong people to put together. Read the instructions first and watch the videos. all in all an outstanding buy
Cassandra - 05/06/2020
This is our second springfree trampoline, our children got plenty of use out of the first one we have now bought one for the Grandchildren to enjoy when visiting. Fantastic service and prompt delivery.
05/06/2020 - Qld
This is our second springfree trampoline, our children got plenty of use out of the first one we have now bought one for the Grandchildren to enjoy when visiting. Fantastic service and prompt delivery.
Laura - 05/03/2020
Perfect size for a smaller space and young children. Wonderful investment as have been using it daily not just as a trampoline but as a place for picnics, games and all sorts of fun. Great company to deal with. Very easy to place order and was available for pick up within a couple of hours.
05/03/2020 - Vic
Very happy customer. Easy transaction. Wonderful product.
Rebecca - 04/30/2020
We just purchased our second Springfree trampoline and couldn’t be happier. After 8 years of owning the small size we upgraded to the large to suit our child’s growing needs. Both trampolines have been excellent. Fantastic quality, nice and sturdy and super safe. The service from Springfree is also great. Could not fault this company or their product . Highly recommend !!
04/30/2020 - NSW
Couldn't be happier , thanks Springfree!
L W - 04/29/2020
Very glad we spent a little extra to get the Springfree - the customer service was outstanding and the kids love it.
04/29/2020 - NSW
Very happy that we spent a little extra to get the Springfree. The customer service was outstanding both on ordering and when we hit a snag during construction and the trampoline is sleek and sturdy. The basketball hoop could be a little higher but is fun, and I recommend getting the optional step.
Jane M - 04/23/2020
Great service
04/23/2020 - Queensland
So far so good.
Fran - 04/22/2020
We actually purchased this product second hand and we found it a bit difficult to put together because some of the dots had faded off . We rang springfree and they were extremely helpful and we didn’t have to wait very long on the phone like other businesses. My 2 boys love the trampoline, we have had other brands before but this is the best so far . The added bonus is that because of the design we can fit it in a narrow area of our yard and it takes up less yard space . Love the netting . It’s very safe for the kids ! I even feel safe on it ! :)
Company Response
We are so excited for your family to get outside and be active on their new Springfree Trampoline! We're glad to hear that our team were able to help you. The Springfree Team
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