Springfreetrampoline.ca Reviews
About this CompanySpringfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!
Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.
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4.8
Overall Star
Rating
About this Company
Springfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!
Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.
Anonymous Customer - 06/22/2020
Absolutely amazing!
Anonymous Customer - 06/19/2020
Best thing we have bought for our kid, strong , sturdy frame and one the the SAFE. From the day we ordered it to the installation day top notch customer service , fast replies to email
James - 06/13/2020
Kids love it! Great exercise! Tons of fun! Would recommend this product to anyone. The oval shape is great for smaller yards.
1 Company Review
06/13/2020 - AB
The kids love it! Great exercise! Tons of fun! I would recommend the large oval size. Great for smaller yards, but still big enough for the kids to play and grow with.
Mark C - 06/11/2020
I had to rate a product that I couldn’t purchase because the staff doesn’t understand their own software. Recommend staying away from this manufacturer if their staff don’t understand how to add someone to a wait list. I’d expect their service to be at the same level. Going somewhere else to spend my money.
Jaydub - 06/11/2020
High quality and very safe
06/11/2020 - AB
The trampoline was on backorder due to the huge demand due to the Covid 19 pandemic. The team at Springfree was great and the trampoline is high quality which we will be able to use for years.
Rob - 05/09/2020
love the trampoline but the installers did not install the basket ball net when they can and customer service did nothing about this when I emailed them. Trampoline good! Installers no good!
Kim - 04/27/2020
I was so lucky to find Matt who helped me buy the last trampoline in stock (for the time being). Within 2 days it was set up in my yard! Amazing customer service!
04/27/2020 - BC
I couldn't be happier with our purchase. Matt from Springfree was essential in helping me find the last trampoline in stock. Within 2 days it was set up in our yard and our children have been enjoying it ever since! Exceptional customer service!
Danielle G - 04/19/2020
Super safe and tons of fun! Great customer service, too!
Jen - 04/19/2020
The trampoline has been a great addition to our backyard. It is safe and durable and big enough for plenty of bouncing and flips.
04/19/2020 - ON
The sales associate whom I spoke with on the phone to order the trampoline was very helpful and friendly. Ordering was a very smooth process. My only complaint is that I was told delivery would be 'Thursday' and that I'd hear from someone closer to the date about timing. Due to Covid your company wasn't able to set up my trampoline so I organized a handyman that I have used before to set it up. By 3pm Thursday I had not heard anything about my delivery (and the handyman was coming Friday at 9am so I wanted to make sure it was still coming - or reschedule the handyman). I went to the website to ask online and he said to call the Markham store, which I did and left a message and I emailed the sales associate (which his purchase email said if there were any questions to email him). I did not hear back at all from the Sales Associate or from the Office. The trampoline came at 4pm Thursday so everything worked out but I am surprised I did not hear back (at all) regarding my email or voicemail (the only follow up I received was this email survey)
Mark - 04/18/2020
What a great trampoline! This works great for my two kids, and gives me a chance to get on there with them every now and then.
Corina - 04/13/2020
The trampoline was a bit of a challenge to put together but the result is outstanding and the kids are having endless fun. It's also very safe allowing parents to observe from a distance, which is a key feature.
04/13/2020 - QC
The person I spoke to at Springfree was knowledgable, courteous and patient. We received our trampoline in 4 days and have been having fun since.
Melissa S - 04/13/2020
Quick delivery and great value.
04/13/2020 - Ontario
Great product and service.
Suzanne - 04/06/2020
Excellent engineering. We love that it is silent when being jumped on. Very high quality.
04/06/2020 - BC
The trampoline was delivered the day after I ordered it. Friendly staff on the phone and who dropped it off.
Bex E - 04/04/2020
We’ve been out everyday even in the snow and cold since we got the trampoline, it’s been a great way to get outside and burn some energy off. Fantastic quarantine purchase. The guys came and set it up super fast with no contact needed.
04/04/2020 - AB
Everything the efficient and handled with professionalism, especially with the pandemic.
JP - 03/30/2020
Kids absolutely love this. That’s all that matters.
03/30/2020 - ON
In the 'Time of Covid-19' Jordan and Springfree came through for me. Thank-you.
Audrey H - 03/29/2020
Hi, I am happy with my purchase. We finally built it ourselves. So if you can please refund for the installation fees? We noticed the hole as you can see on the picture. What can you do for this hole ? Thank you. Audrey If yes, w
03/29/2020 - Ontario
What can you do for the hole in the protection as you can see on the picture? Thank you. Audrey
Steve G - 03/28/2020
10/10. Highly recommended. Top notch. Product. Service was exemplary: - Placed order online and had a coupon code. When I got to checkout, website offered an even better one... - Correspondence during waiting period was perfect. Status email and I called to confirm schedule as kids.knew it was arriving but I was worried it may not arrive due to emerging COVID-19 business restrictions. - Trampoline was scheduled for delivery and setup on Thursday, two days after Ontario mandated closure of “non essential” businesses. (I would ague that having the trampoline qualifies as essential to my kids sanity while locked down at home is an essential service...). - I got a call on the Monday if they could deliver on the next day and apologizing they would not be able to set it up as they were trying to deliver all orders before being shut down. - Delivery guy arrived Tuesday afternoon and unpacked boxes. Said they were delivering 70 trampolines that day. - Setup was fairly straightforward, my wife, kids and I completed in about 3 hours. - Had a setup question, called their number, texted a picture and resolved right away.
03/28/2020 - Ontario
Online good - need to confirm cancellation of partial order for custom trampoline
Tanya R - 03/25/2020
Wonderful high quality product. Expert installation made it easy. Kids love it
03/25/2020 - British Columbia
Just curious how long shipping will take?
Christie - 01/13/2020
Amazing! We love our new trampoline. The sales staff in store were very knowledgable and helpful in making sure we bought what was right for our family. The instal team was very fast and professional. Although we have only had it for a few weeks we know we made the right descion going with a Spring Free!
Company Response
Thanks for the awesome feedback! We strive to deliver the most superior product and service in the market. We're so glad that your process from ordering, delivery and installation was seamless.
Happy jumping! - Springfree Trampoline
Anonymous Customer - 12/27/2019
Purchasing the Springfree trampoline was a great experience. Great customer service. I set up the trampoline with my father. The kids love it. I would certainly recommend. The quality is evident.
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