Good, they were out of stock on the color I originally selected so they called and offered to choose a different color or wait until they have more. I chose a different color and it was delivered on time. The only issue is the holes are really close together and I can't seem to find a good fit on my dog. I chose the 18' collar for my large Labrador retriever and it's almost too small, so keep in mind if you have a bigger dog the larger option is probably better. Overall quality of product is great and I love how easy it is to clean, doesn't hold moisture or smells.