FamilyPoolFun.com Reviews
About this CompanyFamilyPoolFun.com is your source for above-ground and in-ground swimming pool kits and supplies, including steps and ladders, pumps, filters, liners, chemicals, pool toys and much more!
We even carry a full line of family rec room games including foosball, air hockey, table tennis, billiards and darts.
Plus, see our great selection of spas and personal home saunas for the ultimate in relaxation!
All purchases are backed by an excellent support staff and our 75 Day Money Back Guarantee!
Nana J - 2 weeks ago
It’s March and much too early in WV for us to open our pool - but we are ready! We love the concept of a clear solar cover, it makes so much sense! We anticipate the same quality that everything else we’ve purchased from Family Pool Fun has had.
Merchant Choice
Very satisfied with past purchases; the clear solar cover makes sense and I haven’t seen it elsewhere; I LOVE that we’re all children of Christ!
Product Choice
Needed to replace our solar cover, after a little research I really like the clear cover - the way it functions makes sense to me!
1 Company Review
2 weeks ago - WV
Have shopped with you before - couldn't find anywhere to log in!
Jennifer H - 03/14/2024
I have not put together yet. Package arrived within 10 days of order. When I tallked to cstomer service regarding a tracking #, they were very informative and friendly.
Merchant Choice
Price
Product Choice
Price
03/14/2024 - Ne
Easy to navigate, great pricing
Mark A - 02/22/2024
i did not open the box yet, its still winter
Merchant Choice
Price
Product Choice
Steps look wider
02/22/2024 - PA
So reasonably priced! Quick and easy! i emailed days ago with a question and have not heard back yet
Phillip C - 02/16/2024
The product came in damaged and the company has still not replaced or refunded my money. Would not recommend this company to anyone. Their phone rep hung up and Jay really does a terrible job can't say if it is good or not cause it came in damaged.
Merchant Choice
Ordered online
Product Choice
It was the pool cleaner vacuum head I had that broke.
02/16/2024 - NC
This company has the worst customer service anywhere . My product came in damaged during shipping I have made contact with them multiple times and generated a ticket with them. I have spoken on the phone with them and the first 3 times was assured and by the 4th time Jay who only works once a week for maybe an hour apparently has made nothing happen. The customer service rep on the phone hung up on me.I have requested my money back and they have done nothing other than say they are working with their manufacturer. I asked to just ship the product back at my expense and return my money . This company is a scam out to harm the consumer.
David G - 12/10/2023
No more leaves in skimmer. Works great.
Merchant Choice
price and it was at the top of google search
Product Choice
have trees
12/10/2023 - SC
Easy. When I google search, it took me to the right page that I needed.
David G - 12/10/2023
Worked as expected. Holds the sides in place.
Merchant Choice
price and it was at the top of google search
Product Choice
have trees
12/10/2023 - SC
Easy. When I google search, it took me to the right page that I needed.
David G - 12/10/2023
Worked as expected. Holds the sides in place.
Merchant Choice
price and it was at the top of google search
Product Choice
have trees
12/10/2023 - SC
Easy. When I google search, it took me to the right page that I needed.
Laura C - 11/15/2023
As described. I’ll see how it survives the winter
Jeff S - 11/11/2023
Never received my order.
11/11/2023 - NY
Never received my order.
Hector L - 10/27/2023
Quality. Already placing another order for my business.
Merchant Choice
Price was fear.
Product Choice
It was hard to find.
10/27/2023 - Tx
Everything was good other than my package took a week to get shipped out.
JOHN B - 10/22/2023
Thank you!
Merchant Choice
Always been a customer of Jay's and lower prices!
Product Choice
Lower price.
10/22/2023 - MO
Awesome!
Kevin W - 10/19/2023
I was very pleased with the product, and installation was very straight forward.
Pharris B - 10/17/2023
Seems to be of great quality and was easy to install. I only gave 5 stars because it was made in China! The reason I went with your company was the demo video and the guy clearly says, "we don't use that China stuff." Other than that, I am pleased.
Merchant Choice
Quality I saw on video demonstration
Product Choice
Quality and not made in China as the guy in the video says. Unfortunately, when it arrived, the box was clearly marked, "Made in China." Disappointed!
10/17/2023 - GA
Easy process
Angel J - 10/10/2023
The directions are hard to read due to print and not enough information. The straps were hard to feed thru the springs and some of our straps were without end pieces.
Merchant Choice
Price
Product Choice
Fit my pool
10/10/2023 - MO
They did not have information when I contacted them twice. After the item was purchased it took almost 3 weeks to get the product and it just arrived. No shipping information was ever sent
Glenda - 09/25/2023
I have been a customer for years and I buy this one certain pool cover and have for years. The cover it self is a great cover and never had problems with it. But this year when we were putting on the cover we discovered a 4 inch cut on the side of the pool cover. We didn’t have time to send it back and wait for a replacement cover so we put Duct Tape on top and bottom of the cut. This is the first time we have ever had a problem. I will continue to buy this same cover because we like it very much. I would usually rate a 5 star but because of the cut I put 3 stars.
Merchant Choice
We really like the pool cover we get from them. We have bought several over the years.
Product Choice
Because we really like this one certain cover.
09/25/2023 - AR
Read statement above.
Josephine - 09/07/2023
I order this every year! Will keep coming back !
Merchant Choice
Had great experience last year so I ordered again
Product Choice
Great product and price
09/07/2023 - NY
Will keep coming back for my pool supplies Thanks again!
Josephine - 09/07/2023
I order this every year ! Works great!
Merchant Choice
Had great experience last year so I ordered again
Product Choice
Great product and price
09/07/2023 - NY
Will keep coming back for my pool supplies Thanks again!
David H - 09/04/2023
I followed instructions, the steps filled with sand, then water, then attached to deck. Very solid, many times better than ladder.
Merchant Choice
Comparison shopping favored this product.
Product Choice
I added a deck outside our above ground pool and wanted access from pool to deck.
09/04/2023 - KY
I hope the product matches the description. Added later: and the product is great! The steps are easier to climb for younger and older swimmers.
Nancy J - 08/14/2023
They sent THE WRONG ITEM AGAIN!!! This is what I ordered but not what I received!!! Really pathetic!
Marc S - 08/14/2023
Thanks
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