premiermotorcycletransport.com Reviews

About this Company

With over 30 years of nationwide motorcycle shipping experience, our team of motorcycle transport professionals have mastered the relocation process. Servicing every city in the country, our advanced network of over 2,500 certified carriers are standing by to make sure you have a positive motorcycle shipping experience.

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375 Verified Customer Reviews

375 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
274
(73.1%)
4 Shopper Approved - Review Star
68
(18.1%)
3 Shopper Approved - Review Star
18
(4.8%)
2 Shopper Approved - Review Star
7
(1.9%)
1 Shopper Approved - Review Star
8
(2.1%)

Customer Service
3.2
5 Shopper Approved - Review Star
3
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
2

About This Company

With over 30 years of nationwide motorcycle shipping experience, our team of motorcycle transport professionals have mastered the relocation process. Servicing every city in the country, our advanced network of over 2,500 certified carriers are standing by to make sure you have a positive motorcycle shipping experience.

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K
Shopper Approved - Verified Customer Kenneth T.
2 days ago , FL

Motorcycle was picked up late, 6 days later than agreed upon.
Motorcycle was delivered late, 26 days later than agreed upon.
The tracking site does not update from day one, you cannot talk to anyone except through email or comment section on tracking page.
I was ready to report it stolen or lost.
It arrived dirty like it was stored in a dusty farmer's barn dirty.
Don't believe the questions and answer section about traveling 300-500 miles per day My motorcycle traveled from VT to FL in 35 days which equals 42 miles per day.
The truck delivered my motorcycle could not unload without my help un-crating the bike in the truck and shifting it to fit on the lift gate platform.
I may be an exception to the normal experience that customers have but I would suggest better customer service and tracking of orders so customers will know where their motorcycle is in transit.
ANSWER your phones!!! Call the customer back!!!

Customer Service
2/5

B
Shopper Approved - Verified Customer Bill O.
1 week ago

Excellent process


T
Shopper Approved - Verified Customer Tim S.
3 weeks ago

No hassle scheduling and best price!


B
Shopper Approved - Verified Customer Ben M.
06/09/2021 , WA

Kristian Hallbert was quick and professional at the beginning of taking my order. He quoted me 8-10 days from pick-up to delivery (which I already knew was optimistic). He was great at first and told me to reach out to him for any assistance. After 11 days, I reached out via email for an update. No answer. After 18 days I left a voice message on his line and got a canned email response. The bike was delivered 21 days from pick-up. I was not told how to track an order using the website. Could have been better but overall I'm happy now. Next time I will try a less expensive transporter since I know that lead-times can't be trusted.

Customer Service
3/5

A
Shopper Approved - Verified Customer ANDREW C.
05/04/2021

To be perfectly Clear the service was far from what I expected they don't answer phone calls they don't respond to text messages and I would never use them again And I am in the car business so I know what customer service means

Customer Service
1/5

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