poolcoversdirect.com Reviews

About this Company

Welcome to Pool Covers Direct, one of the largest safety pool cover distributors in the United States that sells direct to home owners, property management companies, home owners associations, and pool professionals.

Pool Covers Direct specializes in Pool Safety Covers and accessories, and we have great pride in our friendly knowledgable staff, who work hard to get you the best possible pricing, and help you review the options when it comes to getting a new or replacement pool cover.  Contact us today toll free at 1-888-389-5065, or visit our website for more information or to send us a message. 

We look forward to hearing from you!

Sincerely,

The Staff @ Pool Covers Direct

Filter

1,612 Verified Customer Reviews

1,612 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

5.0

Overall Star
Rating

5 Shopper Approved - Review Star
1587
(98.4%)
4 Shopper Approved - Review Star
18
(1.1%)
3 Shopper Approved - Review Star
3
(0.2%)
2 Shopper Approved - Review Star
4
(0.2%)
1 Shopper Approved - Review Star
0
(0%)

Customer Service
5.0
5 Shopper Approved - Review Star
1592
4 Shopper Approved - Review Star
13
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Product Satisfaction
5.0
5 Shopper Approved - Review Star
1588
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
Would Recommend
5.0
5 Shopper Approved - Review Star
1596
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
3
Would Buy Again
5.0
5 Shopper Approved - Review Star
1588
4 Shopper Approved - Review Star
15
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
3
Delivery Time
5.0
5 Shopper Approved - Review Star
1577
4 Shopper Approved - Review Star
28
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Price Satisfaction
4.9
5 Shopper Approved - Review Star
1514
4 Shopper Approved - Review Star
82
3 Shopper Approved - Review Star
10
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
1,500+

5-star reviews

7 years collecting reviews

About this Company

Welcome to Pool Covers Direct, one of the largest safety pool cover distributors in the United States that sells direct to home owners, property management companies, home owners associations, and pool professionals.

Pool Covers Direct specializes in Pool Safety Covers and accessories, and we have great pride in our friendly knowledgable staff, who work hard to get you the best possible pricing, and help you review the options when it comes to getting a new or replacement pool cover.  Contact us today toll free at 1-888-389-5065, or visit our website for more information or to send us a message. 

We look forward to hearing from you!

Sincerely,

The Staff @ Pool Covers Direct

Filter
H
High E.
11/06/2023 , VA

The company is amazing. If I could give 10 stars I would. I had to order a new cover at the last minute. They still had my info from a previous estimate 2+ years ago. And the price increase was way less than I expected given inflation. The cover arrived 3 weeks faster than expected which allowed me to close my pool before the fall leaves started to drop.

I made a mistake and needed to order an extra small part. It arrived in less than a week.
During the entire process Adel and the sales team made sure I was informed and verified receipt of shipments and satisfaction. A truly professional team where customer service is a priority.

I wish they sold all the pool equipment I need.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

B
Barry P.
11/03/2023

Jill was amazing and extremely professional. Great hire and a valuable asset to your company.

She needs a raise!

Barry Pannett

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Y
Yolanda M.
11/02/2023 , NM

They were attentive, worked with me to get what I needed, they were one step ahead of me. They developed the pool cover I needed in a most expeditious manner. I had tried working with other companies but they were unable to work with me. I received my custom poo cover in less than a months time. The price was extremely reasonable. I would recommend PoolCoversDirect to anyone. You can't go wrong.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

W
Wayne
11/01/2023 , KS

WOW, is all I can say. The best customer service, the best price I found and the product is exactly what I expected, a very well made cover that fit exactly the way it was measured. I don't do many reviews but I did not hesitate to do this review because everything was exceptional. They communicated with me through the entire process and even after I received the product. You can't go wrong with this company and I highly recommend them. There was not one bad thing I can think of during this process.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

L
LDS
11/01/2023 , NY

All excellent. Smooth transaction & customer service.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

L
LORRI
10/31/2023 , KY

Ordering and purchasing was simple. Great customer support and they checked frequently to ensure I was satisfied with their service and the cover.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

J
Joey
10/31/2023

Great price and quality

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

N
Neal
10/31/2023 , AL

Everything went well with only minor adjustments

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

P
Pat
10/31/2023 , PA

Great communication and product. About 25% cheaper than my local pool company. Thanks!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

H
HappyCustomer
10/30/2023 , KY

Pleased with the product and thrilled with the customer service. Communicated with Jill numerous times around templates and measurements and was very pleased with all responses and her assistance. Their post sale follow up was unexpected and impressive, they checked with me once it was pool closing season to ensure we were pleased with our new cover.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

E
Edwin M.
10/30/2023 , NY

was fast and perfect time

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

B
Brian/Joan
10/29/2023 , PA

Adel A. was wonderfully easy to work with.....
Great product, our 2nd pool cover with them in 28 yrs.
Thank you!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

A
Arcangelo
10/27/2023 , CT

Everyone was great and I love the cover

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

S
Suzanne S.
10/27/2023 , PA

We had ordered a safety cover 23 yrs ago from this co. We needed to replace it this year. They still had my measurements and all I had to do was choose a cover. The hardware has changed by the installers say I'll be happy with the upgrades. The process was easy and prices very reasonable. Very satisfied.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

P
Pam T.
10/26/2023 , IL

Adel was so helpful . The process was seamless

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

A
Anonymous Customer
10/26/2023 , NC

We considered several brands and suppliers to replace our existing mesh cover. Hands downs, they were the best. Very satisfied.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

A
Anonymous Customer
10/26/2023 , PA

Poolcoversdirect more than exceeded my expectations. Sorry I did not go to them earlier. JM from PA.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

T
Terry
10/26/2023 , VA

We were greatly pleased with the order process, delivery time and the pool cover fit. Adel A. at Pool Covers Direct made this process easy. He was professional, knowledgeable and very pleasant to work with. We will definitely buy again from Pool Covers Direct.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

L
Les K.
10/26/2023

The representative was very helpful and very up to date on all their products. The pool cover came in on time and is of great quality I am extremely happy with my transaction with them.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

A
Al S.
10/26/2023 , RI

This Poolcoversdirect Company couldn't be more helpful and informative while placing our order for a new pool cover. Their communication with us throughout the process was impressive. We are completely pleased with the entire process through installation. Highly recommend.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

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