poolcoversdirect.com Reviews

About this Company

Welcome to Pool Covers Direct, one of the largest safety pool cover distributors in the United States that sells direct to home owners, property management companies, home owners associations, and pool professionals.

Pool Covers Direct specializes in Pool Safety Covers and accessories, and we have great pride in our friendly knowledgable staff, who work hard to get you the best possible pricing, and help you review the options when it comes to getting a new or replacement pool cover.  Contact us today toll free at 1-888-389-5065, or visit our website for more information or to send us a message. 

We look forward to hearing from you!

Sincerely,

The Staff @ Pool Covers Direct

Filter

1,456 Verified Customer Reviews

1,456 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

5.0

Overall Star
Rating

5 Shopper Approved - Review Star
1432
(98.4%)
4 Shopper Approved - Review Star
17
(1.2%)
3 Shopper Approved - Review Star
3
(0.2%)
2 Shopper Approved - Review Star
4
(0.3%)
1 Shopper Approved - Review Star
0
(0%)

Customer Service
5.0
5 Shopper Approved - Review Star
1438
4 Shopper Approved - Review Star
12
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Would Recommend
5.0
5 Shopper Approved - Review Star
1441
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
2
Product Satisfaction
5.0
5 Shopper Approved - Review Star
1432
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
Would Buy Again
5.0
5 Shopper Approved - Review Star
1434
4 Shopper Approved - Review Star
15
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
2
Delivery Time
5.0
5 Shopper Approved - Review Star
1421
4 Shopper Approved - Review Star
28
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Price Satisfaction
4.9
5 Shopper Approved - Review Star
1367
4 Shopper Approved - Review Star
74
3 Shopper Approved - Review Star
9
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
1,250+

5-star reviews

6 years collecting reviews

About this Company

Welcome to Pool Covers Direct, one of the largest safety pool cover distributors in the United States that sells direct to home owners, property management companies, home owners associations, and pool professionals.

Pool Covers Direct specializes in Pool Safety Covers and accessories, and we have great pride in our friendly knowledgable staff, who work hard to get you the best possible pricing, and help you review the options when it comes to getting a new or replacement pool cover.  Contact us today toll free at 1-888-389-5065, or visit our website for more information or to send us a message. 

We look forward to hearing from you!

Sincerely,

The Staff @ Pool Covers Direct

Filter
S
Satisfied C.
2 weeks ago , CT

Straightforward transaction. Saved several hundred dollars compared to local dealer pricing

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

S
Sergiu J.
3 weeks ago , NJ

Of course, here's a positive review for a pool winter cover:

I recently purchased a winter cover for my pool and I am thrilled with the results. The cover has exceeded my expectations in terms of quality, durability, and effectiveness.

The cover is made from heavy-duty materials that are designed to withstand the harsh winter weather conditions. It fits perfectly over my pool and is easy to install and remove. The cover has kept my pool clean and protected from debris and snow throughout the entire winter season.

I also appreciate the added safety benefits that the cover provides. It keeps my family and pets safe by preventing accidental falls into the pool. The cover also helps to prevent damage to the pool from ice formation, which can be costly to repair.

Overall, I highly recommend investing in a winter cover for your pool. It's a smart choice for any pool owner who wants to protect their investment, save time and money on maintenance, and enjoy a safer swimming experience.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Customer Service
5/5
Delivery
5/5

G
Great J.
3 weeks ago , NJ

Everything was wonderful with pool covers direct. I dealt with Jill, Nicole and Adel. They all gave wonderful service. I communicated mostly via email but I also had to call with questions. They could not have been more cordial and professional. I will definitely recommend them to everyone I know as well as use them again if I need to. Great job. Thank you!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

C
Connie
4 weeks ago , MI

After 20 years, we needed a new mesh pool cover. My husband contacted Adel, at Pool Covers Direct and he made the purchase easy and seamless. He explained everything that he needed from me and was very patient while I got the information collected. When the pool cover arrived, the box was battered and torn, but the cover and hardware were intact and fine. Adel was very concerned about the condition of the box's contents after I sent him pictures of the package. He was very relieved and happy that the pool cover fit and all the hardware was included in the package. We will certainly recommend PCD and Adell to our friends and neighbors.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

H
Happy I.
4 weeks ago , TN

I purchased an exact replacement for the Loop Loc cover I purchased with the pool I had installed 14 years ago. I am very satisfied with the service I received from the original cocer and fully expect the new one will perform just as well.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

D
Diane
4 weeks ago , IL

Everyone was very helpful! The new pool cover fit perfectly with all anchor straps placed exactly as old cover!!
Plus, fast delivery!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

A
Andrew
04/26/2023 , NY

Delivery was fast. Adel A. At customer service was great to work with. Very satisfied customer

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

P
PJTroost
04/19/2023 , TN

The first cover lasted over 15 years and only needed to be replaced because of squirrels chewing a few holes in it. The second cover matches the old perfectly, but is of even better quality with protective rubber strips on bottom where cover hits pool edge coping. Outstanding product, outstanding customer service and outstanding price for quality. Will be back 20 years from now!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Thank you PJ for the very nice and detailed review!


B
Brian
04/14/2023 , MA

PoolCoversDirect were the only company to get back to me. I had reached out to many companies including the manufacturer and no one replied. This company not only replied but also took the time to go through the fine details before the purchase was even completed. After the purchase, their excellent customer service didn't stop. They made sure everything was perfect. They immediately responded to further questions in detail. This is how a company should operate. I definitely recommend them.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Thanks Brian, we appreciate the nice review. We do work very hard to provide knowledgable and timely service and we do greatly appreciate the recognition. 


E
Erica
03/06/2023 , CT

Amazing experience all-around. The process was smooth from start to finish with top-notch customer service and great pricing. I highly recommend Pool Covers Direct and would not hesitate to order from them again.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

D
Dana
02/21/2023 , NC

From the sale to the delivery the service was amazing. I had such a bad feeling that it would take months and the price would be outrageous due to Covid - I was wrong! I can't say enough good things about the service, quality and customer service. You have a life long customer. Thank you!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

S
Shannon
02/15/2023

It was easy. Everything was quick from the time we ordered to receipt to installation. No issues at all.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

D
Don
02/05/2023 , MA

They are very attentive to their customers, follow up on everything and beat every other Pool Cover supplier by a wide margin, you can't go wrong with this company!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

J
John
12/27/2022 , NJ

PoolCoversDirect offered the best price by far after multiple estimates and even helped save some money as I did not need the cover installed by anyone else. Everyone was friendly and helpful. Emails were answered promptly the whole process took far less than I expected it to. Thank you!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

N
Nick
12/10/2022 , MD

Good Service. Fast turnaround.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

J
JJH
12/08/2022 , NY

Accurate fast service, great communication and follow up

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

T
T. W.
12/01/2022 , PA

Overall great experience. Adel/Jill and team were lightning quick to communicate, give options for a few different covers, and provide a spot-on quote. The cover mail back service could not be easier, and the new cover arrived on schedule, even during the busiest part of 'pool closing season'. The cover fit my existing anchors bang-on with very minimal effort or tweaking.. and at several hundred bucks less than I was quoted by three local pool stores.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

J
Joe
11/30/2022 , NE

The entire process was simple, easy and saved me a lot of money. Local pool companies wanted a fortune to measure and order a new cover. The measurement process looked daunting until the person at Pool Covers Direct said it doesn't have to be exact if I send in my current cover, at no cost, the company will measure it and match up the size and strap locations to make sure it installs without drilling new anchors. Worked like a charm! Came faster than expected, fit perfectly, saved me more than $2000 from the cost of using a local company.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

T
Toni B.
11/29/2022 , FL

Mindy went above and beyond to help me get the correct pool cover. Very satisfied with the service and the pool cover!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

H
Happy I.
11/29/2022 , TN

Thanks for the excellent service and guidance in selecting a pool cover for the first time. The measuring process was concerning however, it was much easier than expected and the cover centered great and fit perfectly. Installation went fairly quickly as we used string to support the cover as we centered it and the concrete anchors went in easily with a rotary hammer drill... Loop Locks packaging and product was excellent. Thanks for all your assistance with the project.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

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