Over the past 39 years, PolarisUSA Video has become the preferred Security Camera and Surveillance Equipment provider by small businesses, corporations, and homeowners across the United States, Canada, South American and various other countries. Located just outside of Atlanta, GA, we are a family owned business that offers the personal touch.
Our customer service team will treat you like a person, not a sale. We believe in the common sense approach and understand that the purchase of security cameras or a security camera system is an important decision. We will be here every step of the way in the selection of the right High-Definition security camera or High Definition Network security camera system. No question is stupid and you aren't expected to be an expert at designing a system - that's what we're here for!
We understand that the initial purchase is just the first step. Our in-house technical support team is standing by to answer any/all questions. We offer online demonstrations, a glossary of terms to get you started and videos. We’ll get you going, keep you up and running and help you grow. Let Polaris USA be your guide to greater security!
485 Verified Customer Reviews
485 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
About this Company
Over the past 39 years, PolarisUSA Video has become the preferred Security Camera and Surveillance Equipment provider by small businesses, corporations, and homeowners across the United States, Canada, South American and various other countries. Located just outside of Atlanta, GA, we are a family owned business that offers the personal touch.
Our customer service team will treat you like a person, not a sale. We believe in the common sense approach and understand that the purchase of security cameras or a security camera system is an important decision. We will be here every step of the way in the selection of the right High-Definition security camera or High Definition Network security camera system. No question is stupid and you aren't expected to be an expert at designing a system - that's what we're here for!
We understand that the initial purchase is just the first step. Our in-house technical support team is standing by to answer any/all questions. We offer online demonstrations, a glossary of terms to get you started and videos. We’ll get you going, keep you up and running and help you grow. Let Polaris USA be your guide to greater security!
steve C.01/16/2023
easy to use.
good service all the way around!
thx
Tracey03/29/2022
Great company! So easy to order!!!
jimmy M.03/28/2022
*****
Mark R.03/18/2022
Found what I wanted.
jimmy M.06/07/2021
i need to delete 2 credit cards
Company Response
Hi Jimmy,
Thanks for your feedback. We'll be happy to complete your request. Someone will contact you about the credit cards and what we need to do to get the best review possible.
We are interested in your suggestions on how to improve our 'Price', 'Product Satisfaction', 'Delivery Time', and 'Customer Service' to ensure that you 'Would Buy Again' and 'Recommend Company'.
Thanks,
Tracey at PolarisUSA
Anonymous Customer02/06/2021
good.
Anonymous Customer12/31/2020
great to do business with very helpful
Anonymous Customer08/12/2020
Great Products and Good Prices
Jason H.05/12/2020
I always enjoy purchasing from PolarisUSA. Great people to deal with and great technical support.
Jason H.10/28/2019 , VA
Polaris USA has been a great provider of security products for me for at least the last 10 years. Thanks!
Colin H.10/15/2019
shipping is high. i love your products but may have to start looking other sources.
Company Response
Thank you for your feedback and I must say, I agree.
We receive live shipping quotes directly from UPS to our website and their pricing does seem to be going up. We do not make any profit from shipping. What you pay is what we pay each week to UPS.
I recommend giving us a call next time you are ready to complete your order and we'll be happy to send everything out USPS Priority Mail. We've had customers save as much as $10 over UPS pricing. It all depends on the items purchased - dimensions and value of the items being shipped.
Please let us know how we can better serve you on all future orders.
We appreciate you choosing PolarisUSA,
Luna
Website Sales
PolarisUSA Video, Inc.
Troy C.03/11/2019
thanks, the ups chart showed two days to me ground is why the overnight. thank you.
WAYNE L.03/04/2019
On Time, Every Time
Anonymous Customer12/11/2018
Thank you Tracey B for your help.
Tommy12/10/2018 , GA
Excellant
MYRNA M.11/26/2018 , NY
very satisfied with the service
Anonymous Customer08/15/2018
Shipping options limited
chencho C.07/06/2018 , GA
the best cameras and very good service
Anonymous Customer05/30/2018
THANKS!
colin J.05/02/2018
list of cameras changed depending upon a re search or just hitting the back keys. my never purchase from here again becuase of the high shipping cost
Company Response
Thank you for your feedback. We are sorry to hear that you are not happy with our website. I'll pass your critique on to our web designer.
As for the shipping costs, I wish I had better information for you. We would hate to lose our valued customers. We get the charges directly from UPS. The charge is based on value of the item(s) and dimensions of the product. We will be happy to calculate the cost of sending the same equipment by way of USPS. If the cost is less, with your permission, we'll change the shipping to USPS and will be happy to reimburse you the difference.
Thank you again for taking the time to submit your review. Someone will be contacting you shortly.
PolarisUSA Sales Team
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