plumeriabay.com Reviews

Nancy - 09/11/2021

I had thought sleeping comfortably was a thing of the past and that waking up with a headache a stiff neck was just what happened as we got a little older. My previous down pillow became part of my tiny poodle’s bed and I started a five year quest to find another pillow. I bought every single pillow recommended to me by a real person or an online rave review. So many pillows. I honestly felt like the princess and the pea. (It may have been suggested to me by my long- suffering spouse). I decided to give my old down pillow company a fourth chance when Plumeria Bay popped up in the googles. I need a hypoallergenic down due to my princess/pea situation so I was interested to learn there was another option for down I had not yet heard of. I emailed customer service asking for a recommendation and I received a lovely reply with some good information which helped me make the right decision. I placed my order and had the pillow the next day! How is that even possible? Who does that anymore? I also received a follow-up email with some very valuable information that I never knew: going to bed with wet hair will damage my pillow. I was doing this every night. So, before using my new pillow, I bought a hair dryer too. About the pillow: HEAVEN. So soft and wonderful. Like having my head gently cradled by a cloud sprinkled with fairy dust. One day, I will be back for a duvet.

Company Response

Thank you so very much Nancy for the stellar review! We are humbled and overjoyed that we were able to help you find heaven in a pillow. We hope the fairy dust never runs out!

1 Company Review

Nancy

09/11/2021 - WA

I don't yet know how much I love the pillow I just purchased, but I know that having my email questions answered, I felt secure in making the purchase from a company who cares about the customer experience.

Howard S - 06/25/2021

The product is well made and comfortable. A little on the pricey side (otherwise I would have given it 5 stars. I do LOVE the pillow!

Company Response

Hi Howard! We're so happy you love your Cascade Made 900 Pillow! And that customer service was able to help you upgrade. Please don't hesitate to reach out with any questions or concerns that might arise. Happy sleeping!

1 Company Review

Howard S

06/25/2021

Customer service was able to find my order from 2007 and provided helpful direction. I was able to purchase an upgraded pillow, however the price was a little on the expensive side.

Ruth - 06/19/2021

i am a side sleeper & called Plumeria Bay with my shoulder measurements. I like to sleep on the pillow. There is support but it is very soft, so I sink in some, but not so much that I need two pillows. They rec. 900 fill/ firm. It is just perfect! I love this [email protected]

1 Company Review

Ruth

06/19/2021 - PA

Customer service was very helpful in helping me select the right pool

Cheryl C - 05/23/2021

I love the pillow, but will be returning it to Plumeria. Why? I want them to remove some fill. The pillow is too high to be comfortable for my neck. I bought another pillow from them with 8oz instead of this one’s 11oz. The 8 is much more comfortable for me. So I will return it but they will send it back after they’ve removed some fill for me.

Cheryl C - 04/26/2021

I have searched high and low for the perfect pillow. I have neck and spine issues. I need a pillow I can roll under my neck for support but with a low enough profile that it doesn’t tilt my neck. I discovered “extra soft” pillows existed but all were out of stock. I bought one pillow and returned it. I bought this. I will admit I had a bit of sticker shock but at 900 fill and 100% goose down, I should have expected it. One night. That’s all it took. One night and I could tell a difference. Definitely for the better. Eventually I will get a second one as a backup. For now, I just love this pillow. Thank you Plumeria.