Plaid is the cornerstone of DIY culture; the industry’s most respected source for creative products, knowledge and inspiration. Plaid's brand promise is to inspire all people to explore their inner creativity, and provide them with the knowledge and products they need to do so.

The heart of the Plaid story is symbolized by the company’s logo; the pattern is the family tartan of Plaid founder David A. Cunningham, and its meaning has grown to include the entire Plaid family of brands, products, and the people whose lives they touch. Each line in the pattern represents a separate craft tradition, which together form the rich, beautiful tapestry that is Plaid the company. Along each line are thousands of stories of love, family and self-expression.

The people who use Plaid products aren’t only consumers — they’re crafters, makers, and DIYers. Plaid products empower them to explore their individual creativity and form deep bonds with family and friends through literal labors of love.

Filter

4,718 Verified Customer Reviews

4,718 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
3431
(72.7%)
4 Shopper Approved - Review Star
733
(15.5%)
3 Shopper Approved - Review Star
382
(8.1%)
2 Shopper Approved - Review Star
87
(1.8%)
1 Shopper Approved - Review Star
85
(1.8%)

Customer Service
4.2
5 Shopper Approved - Review Star
51
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
10
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
8
SHOW DETAILS

5-star reviews
3,000+

5-star reviews

5 years collecting reviews

About this Company

Plaid is the cornerstone of DIY culture; the industry’s most respected source for creative products, knowledge and inspiration. Plaid's brand promise is to inspire all people to explore their inner creativity, and provide them with the knowledge and products they need to do so.

The heart of the Plaid story is symbolized by the company’s logo; the pattern is the family tartan of Plaid founder David A. Cunningham, and its meaning has grown to include the entire Plaid family of brands, products, and the people whose lives they touch. Each line in the pattern represents a separate craft tradition, which together form the rich, beautiful tapestry that is Plaid the company. Along each line are thousands of stories of love, family and self-expression.

The people who use Plaid products aren’t only consumers — they’re crafters, makers, and DIYers. Plaid products empower them to explore their individual creativity and form deep bonds with family and friends through literal labors of love.

Filter
C
Shopper Approved - Verified Customer Carolynn D.
05/15/2022 , CA

I always get my order in a reasonable ground time frame. Thank you.

Product Satisfaction
5/5

R
Shopper Approved - Verified Customer Robert W.
05/15/2022 , SC

Easier than going to the store! Picked out everything I wanted and it will be at my front door in no time.

Product Satisfaction
5/5

F
Shopper Approved - Verified Customer Frank M.
05/15/2022

great


G
Shopper Approved - Verified Customer Gwendia O.
05/14/2022

Site was easy to navigate. Having the 'How to..." section with exactly what to buy was outstanding. It was wonderful having the products need for a project right there and ready to purchase. Nice job


C
Shopper Approved - Verified Customer Celia H.
05/14/2022

Great selections. Easy checkout process.


E
Shopper Approved - Verified Customer Elizabeth G.
05/14/2022

it was great


C
Shopper Approved - Verified Customer Clothilda R.
05/14/2022

Site was very slow but it still worked


M
Shopper Approved - Verified Customer Mary D.
05/14/2022

Website organization and function is frustrating, and so many items out of stock. I was able to order 7 of 11 items I needed.

Merchant Response

plaidonline.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

A
Shopper Approved - Verified Customer Anonymous Customer
05/13/2022

I had to use three separate servers to complete this order


L
Shopper Approved - Verified Customer Lori G.
05/12/2022

Very convenient and this is exactly what the color I'm looking for!

Product Satisfaction
5/5

K
Shopper Approved - Verified Customer Kimberlee B.
05/12/2022

Happy to see new gallery glass


L
Shopper Approved - Verified Customer Laura H.
05/12/2022

Quick easy glad you are back in stock!


T
Shopper Approved - Verified Customer Tracy A.
05/12/2022

Website SLOW SLOW SLOW to load... and how can you have NEW items that are "out of stock: already?

Merchant Response

plaidonline.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

N
Shopper Approved - Verified Customer Nancy
05/12/2022

Website is slow. It froze yesterday. I even tried accessing it from multiple devices and it was unavailable. The promo code wasn't automatically applied to additional items added to cart.

Merchant Response

plaidonline.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

E
Shopper Approved - Verified Customer Elaine P.
05/12/2022

Site was very slow and I restarted computer and it was still slow. I had to redo credit info 3 times before it took. I tried to redo my password and I hit the reset button several times and it wouldn't work. I finally had to do it as a guest. Need to fix this. My browser is Chrome.

Merchant Response

plaidonline.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

L
Shopper Approved - Verified Customer Larry T.
05/12/2022

Free shipping would be a plus.


T
Shopper Approved - Verified Customer Transparent T.
05/12/2022

Prices went up :(


D
Shopper Approved - Verified Customer danni
05/11/2022

Easy website. Checkout eady


A
Shopper Approved - Verified Customer Anonymous Customer
05/11/2022

Great products easy to find what I need.


C
Shopper Approved - Verified Customer Cari P.
05/11/2022

Thank you for bringing Gallery Glass Paint back


Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website

© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024