Plaid is the cornerstone of DIY culture; the industry’s most respected source for creative products, knowledge and inspiration. Plaid's brand promise is to inspire all people to explore their inner creativity, and provide them with the knowledge and products they need to do so.

The heart of the Plaid story is symbolized by the company’s logo; the pattern is the family tartan of Plaid founder David A. Cunningham, and its meaning has grown to include the entire Plaid family of brands, products, and the people whose lives they touch. Each line in the pattern represents a separate craft tradition, which together form the rich, beautiful tapestry that is Plaid the company. Along each line are thousands of stories of love, family and self-expression.

The people who use Plaid products aren’t only consumers — they’re crafters, makers, and DIYers. Plaid products empower them to explore their individual creativity and form deep bonds with family and friends through literal labors of love.

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4,576 Verified Customer Reviews

4,576 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
3336
(72.9%)
4 Shopper Approved - Review Star
705
(15.4%)
3 Shopper Approved - Review Star
372
(8.1%)
2 Shopper Approved - Review Star
83
(1.8%)
1 Shopper Approved - Review Star
80
(1.7%)

Customer Service
4.2
5 Shopper Approved - Review Star
50
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
10
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
8
SHOW DETAILS

5-star reviews
3,000+

5-star reviews

5 years collecting reviews

About this Company

Plaid is the cornerstone of DIY culture; the industry’s most respected source for creative products, knowledge and inspiration. Plaid's brand promise is to inspire all people to explore their inner creativity, and provide them with the knowledge and products they need to do so.

The heart of the Plaid story is symbolized by the company’s logo; the pattern is the family tartan of Plaid founder David A. Cunningham, and its meaning has grown to include the entire Plaid family of brands, products, and the people whose lives they touch. Each line in the pattern represents a separate craft tradition, which together form the rich, beautiful tapestry that is Plaid the company. Along each line are thousands of stories of love, family and self-expression.

The people who use Plaid products aren’t only consumers — they’re crafters, makers, and DIYers. Plaid products empower them to explore their individual creativity and form deep bonds with family and friends through literal labors of love.

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S
Shopper Approved - Verified Customer Sheryl S.
Today

I LOVE Plaid Online and I LOVE that they carry Delta Ceramcoat acrylic paint, The BEST acrylic paint anywhere!


F
Shopper Approved - Verified Customer Fadoua
Today

Not sure though the reason behind the inability to pick the shipping method while using an iPad. I was experiencing all kind of problems while using it. Once I switched to my phone it was way faster. Phone is small and not the best way for me to order. Thank you!


E
Shopper Approved - Verified Customer Elaine C.
Today

Does not say how long before the order will be shipped?


B
Shopper Approved - Verified Customer Beth L.
Today

Out of stock on some colors of paints I wanted.


P
Shopper Approved - Verified Customer Pam R.
1 day ago , CA

Good, quick service.


B
Shopper Approved - Verified Customer Bonnie D.
1 day ago

The search engine doesn’t zero in on what I want-too much scrolling. When I go to the next page, it is at the bottom, so if you scroll up you have to scroll all the way back down to click on the next page.

Merchant Response

plaidonline.com recently attempted to reach out to this customer via the Shopper Approved Customer Resolution Center, and is currently awaiting the customer's response.

C
Shopper Approved - Verified Customer Carol R.
2 days ago , Sc

So far so good!


T
Shopper Approved - Verified Customer Tony
2 days ago

Easy


C
Shopper Approved - Verified Customer Cheryl P.
2 days ago

Lots to choose from, quick shipping.


J
Shopper Approved - Verified Customer Julie P.
2 days ago

Great Products


M
Shopper Approved - Verified Customer Mindy L.
2 days ago

No problem finding the item I needed.


A
Shopper Approved - Verified Customer Anonymous Customer
2 days ago

Site is very slow and took forever to check out


M
Shopper Approved - Verified Customer Mary D.
3 days ago

Easy ordering


N
Shopper Approved - Verified Customer Nancy
4 days ago

I love your stuff. I try to always come to your site to buy it rather than a retailer or Amazon so you get more of the money.


R
Shopper Approved - Verified Customer Rosie M.
4 days ago

Every time I added a product to my cart and then hit the back arrow, it didn't take me back to the page I had been on...too slow at check out.

Merchant Response

plaidonline.com recently attempted to reach out to this customer via the Shopper Approved Customer Resolution Center, and is currently awaiting the customer's response.

C
Shopper Approved - Verified Customer Cesaire R.
4 days ago

This was a horrible order process you site was very difficult to work with

Merchant Response

plaidonline.com recently attempted to reach out to this customer via the Shopper Approved Customer Resolution Center, and is currently awaiting the customer's response.

K
Shopper Approved - Verified Customer Kathleen
4 days ago

Your website is the slowest I have ever seen.

Merchant Response

plaidonline.com recently attempted to reach out to this customer via the Shopper Approved Customer Resolution Center, and is currently awaiting the customer's response.

A
Shopper Approved - Verified Customer Amy W.
4 days ago

Very glitchy website and hard to use search system.

Merchant Response

plaidonline.com recently attempted to reach out to this customer via the Shopper Approved Customer Resolution Center, and is currently awaiting the customer's response.

J
Shopper Approved - Verified Customer Jerry W.
5 days ago

First time to buy from Plaid Online - we shall see.


P
Shopper Approved - Verified Customer Penny O.
5 days ago

Haven't been able to find many of the folkart multi surface paints where I live.


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