pioneerminisplit.com Reviews
31 Product Ratings and Reviews
Pioneer® 12,000 BTU 19 SEER 230V Ductless Mini-Split Air Conditioner Heat Pump System Full Set
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Overall Star
Rating
Jessica A - 03/26/2022
Best decision made on heating and cooling my house. Love it!!
03/26/2022 - Florida
Awesome delivery and great service
Steve L - 01/19/2022
3 stars only because I haven't even opened the boxes yet
Ron - 10/28/2021
Only have the unit placed where it is supposed to go, but having an issue on getting someone here to “ charge” the unit. Every thing went as described as far as install. Thanks
10/28/2021 - OH
Unit was easy to install. Can't find someone to 'charge' the unit.
P H - 08/28/2021
My second unit bought a 18k btu need 3 more units but the price is a set back Need 2 12k btu and a 9k btu unit came well packaged respect that good buy
08/28/2021 - GA
Delivery time from purchase date is ok But not good Unit run great
Robert B - 06/18/2021
I USE MANY OF THESE UNITS AND OTHER PIONEER MINI SPLITS. MORE BANG FOR THE BUCK
06/18/2021 - RI
PARTS DEPARTMENT GREAT. SERVICE FOR A COMPANY LIKE MINE IT IS GREAT TO GET FANTASTIC SERVICE.
robin A - 05/30/2021
Never installed a split ourselves, but installation was easy. AC runs smooth and quiet. Very happy with the purchase.
Heather B - 02/28/2021
So far so good
Jeffrey C - 11/27/2020
After several weeks installed, we are really pleased with our Pioneer Mini-Split unit. Finding someone to help with the install was a challenge as most HVAC contractors won't help if you if you purchase one directly. I made sure I had someone lined up before I ordered. It came pretty quickly. Ours was a replacement for a Mitsubishi Mr. Slim that lasted over 10 years with zero maintenance. This unit is on a sun porch with a southern exposure so it's nice to shift from AC to heat depending on the day, especially in the winter months. It's almost a DYI but I didn't have the vacuum tools or gauges for the line set. The line set on our porch was hidden behind a panel/post. That was extra work to pull out the old line and replace but everything is hidden so it looks great. I would recommend this product to everyone.
11/27/2020 - IN
Pleased with the support, delivery time, and product. Would purchase again.
Paul N - 11/18/2020
Great product, instructions for install and operation were well done. Only small issue was automated shipping alerts were not working so had to call to get updates on shipping but customer service was great.
11/18/2020 - Ohio
good web site, used chat to confirm inventory !
David T - 10/01/2020
Easy installation. This was my third installation so I am getting pretty good at it. The provided installation manual is fairly good although it does have a few gaps you have to figure your way around. I cannot vouch for reliability yet. My oldest unit is only 2 months old.
10/01/2020 - North Carolina
Easy to purchase on-line and fairly easy to install. I am glad that Pioneer caters to do-it-yourselfers. The installation manual is pretty good although it does have a few gaps you have to figure your way around. But over all, a very good experience.
CHARLES - 09/15/2020
easy to install and great comfort
09/15/2020 - North Carolina
Easy to work with and prompt delivery
william G - 08/17/2020
Great value installation was very easy, great directions. The inside and outside units are very quiet. Very happy with everything
08/17/2020 - Rhode Island
I installed this myself the directions were very easy to follow. The inside and outside units are much quieter then I thought they would be. Runs great an excellent purchase
wayne C - 08/14/2020
Very satisfied with the easy installation, just not pleased with the delivery service, the equipment was left out by the side walk .
John A - 07/31/2020
This is amazingly quiet and does a good enough job that our central unit runs half the time that it did. Super happy can’t say enough good things about it! Plan on buying two more for the work shop and garage!
07/31/2020 - Indiana
EASY CHECKOUT, CANT WAIT TO GET IT INSTALLED!
Eric V - 07/02/2020
Seems to be working well. I installed it myself. The instructions could have been better. There were no instructions for the trim kit, and not enough drain hose. Overall I am satisfied and will probably buy another.
07/02/2020 - CA
So far so good. Will know more after unit arrives. Unit arrived in good condition.
Yvonne E - 07/01/2020
Easy install works great
07/01/2020 - Arkansas
Site easy to use found what I needed
mark B - 05/18/2020
Easy to install.. Very quiet during operation.. Just wish the drain line was longer
05/18/2020 - TX
pioneerminisplit.com addressed my issue I had with the drain line being short.. and sent me out a longer line to fix my issue. Thanks
WALLACE C - 05/16/2020
Works great
05/16/2020 - NM
Unit showed up when it was supposed to. The copper tubing was damaged by the freight company in shipping. Called customer service at the pioneer store and they sent another tubing package out the next day. Great customer service. This is the 7th pioneer unit I have bought in the last 2 years for my house. No more are needed. All work fantastic!
Russell F - 04/23/2020
Nice and cool just got it. Still have more testing but so far so good
Unknown - 04/14/2020
Unit was easy to install and works great for keeping my sun room comfortable.
04/14/2020 - IN
Unit was easy to install and has been working well for the 1 week I have had it.
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