pioneerminisplit.com Reviews
26 Product Ratings and Reviews
4.2
Overall Star
Rating
Gary D - 02/26/2022
Haven't installed it yet, too cold in Wisconsin, looks like it should work fine.
02/26/2022 - WI
Products look great, nothing but the inside bracket installed as of this writing, too cold in Wisconsin to do anything outside (2-2022). As to Customer Service, they get one star and lucky at that. After receiving shipping info I saw that there might be a problem with delivery, I contacted CS with my concern immediately by email, never heard a word back from them, inexcusable whether my concern was valid or not.
Richard L - 01/26/2022
Easy install, keeps condenser away from moisture of the soil.
01/26/2022 - Arkansas
Great product and service.
Colleen C - 10/23/2021
Waiting for an electrician to get back with me when he can come out and install all of the product we have purchased…. So no feedback.
10/23/2021 - Nevada
Be glad to once units are installed.
Denny P - 09/20/2021
Worked great!
09/20/2021 - IA
excellent
LARRY O - 08/26/2021
Packaged well,don't have unit operating yet
08/26/2021 - West Virginia
Just placed an order,everything went very smooth so far!
Ray S - 08/25/2021
This is a solid mount which included the anchors for mounting on a concrete wall. Very strong.
John W - 08/21/2021
Received product, not installed yet.
08/21/2021 - Texas
Easy to find details and accessories
Jim M - 08/13/2021
this hanger bracket worked great in our application. As advertised.
08/13/2021 - Minnesota
free shipping, if you want to wait a month to get the product. have to pay extra to get it in 7-10 days. customer service/service tech was great. figured out the unit had a bad control board right out of the box. connected us with the warranty department who, on the first call, said the part was out of stock but would take a week to get in and they would send it right away. on the second call customer service said it would take two to three weeks for them to get the part in. After being transferred to the supervisor, and being questioned because they haven't seen the control board bad on a new item, and sending pictures of the wiring to them, they said the part would be 2nd day delivery shipped that day. Let's hope this works out and I get the part. it is expensive renting an AC unit to cool our tech room, but it is the backbone of our business.
John C - 07/28/2021
The bracket itself is probably fine. It's been shipped to me twice and every time the end of the box blows out of the cheap Chinese cardboard and parts are missing. I finally have enough parts to assemble a bracket using my own hardware. Your shipping people need to double box these brackets.
07/28/2021 - New York
As I said before, the parts are probably fine but the packaging is terrible. Had the bracket shipped twice and both times the cheap Chinese box blew out on the ends. I still don't have a hardware kit.
Kerry Z - 07/23/2021
Have not installed it yet,
BP - 07/08/2021
A++++
07/08/2021 - Pennsylvania
Very Good.
ALLEN E - 06/30/2021
Easy to install
06/30/2021 - Florida
Unit performs as advertized
Thomas - 06/28/2021
Nice bracket with a decent price. Shipping was a little to be desired though. It arrived with one end of the box tore open and taped up. I could hear some of the hardware rattling around inside. All the hardware was there though, just the bag it was contained in was torn. Like another review states, the crossbar had some of the powder coat finish peeling off. At first I thought it was due to the shipping damage because it was on one end of the bracket, but after inspecting the bracket closer there are a couple of other spots where the powder coat was flaking/chipping. I sprayed the areas with rustoleum before installing. I hope it keeps it from rusting.
06/28/2021 - Missouri
.
Greg K - 06/15/2021
Good thanks
06/15/2021 - Pennsylvania
#10
Craig B - 06/01/2021
My only disappointment was paint job of back side flat bracket that attaches to wall. Many areas paint was peeling off (probably because metal was not cleaned properly prior to painting and as such paint was not adhering). But had to use it although expect a rust issue down the road. Outside of that everything else was quite acceptable.
Bryon P - 05/21/2021
Great product - install directions would be helpful.
Ralph O - 05/18/2021
Simple easy to install
Glenn B - 05/05/2021
Well designed and works great or the purpose.
ron G - 04/27/2021
Don't trust the little level. Use your own.
Robert B - 10/01/2020
Lost parts in shipping.
10/01/2020 - California
The web store is very good. But I had trouble with the shipping. Parts were missing Durning shipping. The web store was very good about correcting the problem. Credited my account and I sourced the missing parts.
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