pfile.com Reviews

Gregory - 11/27/2021

Handed these out to guests of a party to go with a photo booth I had. It was a great find!

Company Choice

I've used your products before and they are always great quality.

Product Choice

Found your company many years ago and has been my go to ever since.

1 Company Review

Gregory

11/27/2021 - NY

Always great quality and received the items extremely quickly.

Julie - 12/27/2020

Buyer beware! Get Smart Products does not honor purchases you make with a guarantee that you will receive items that are not defective and will not refund when you receive defective products. You are left with the bill and unusable products, and receive rude emails, reprimanding their loyal customers that “Your claims have been excessive, reporting issues with every order.” YES, when I spend $1,000.00, I expect $1,000 worth of product which is free of defects. Even if I only order one album, I should receive one album free of defects. This company DOES NOT guarantee the items that they sell, UNLESS they are more expensive items. I am not just assuming this; I have been personally told this by a manager with this company. “As far as defects go, we normally do honor claims for defective items. We are not able to guarantee them to be scuff free or even free of very small tears on the spine. The standards you seem to be expecting can only be guaranteed on more expensive albums.” While not an ideal situation, I had continued to place orders totaling hundreds of dollars monthly, with Get Smart Products. After receiving my shipments, I would document each album which was received with tears, torn off covers or smudges and scuffs that you cannot see the cover clearly at all, file the claim for defective items and receive replacements. But recently I received a reprimand for requesting replacements on defective items and was told that they would no longer guarantee that I would receive albums in a usable condition UNLESS I purchase more expensive items. This review is AFTER I have spent days personally emailing and submitting a request with Get Smart Products help contact form, to which I received NO reply. I have no other recourse than to cover the losses myself, contact the BBB and work with my financial institution to get a charge back for defective items that will not be refunded or replaced by Get Smart Products. If you place an order, statistically your chances of receiving an album in good condition is fairly good. In an order of 100 albums, I receive about a quarter to a third of my purchase that is too defective to use. SO if you want one good one, order three. You will probably luck out. Me, not so much!

Company Choice

They had the product I was needing, however after years of being willing to make claims for defective items, I was told by a manager that I was making "excessive, reporting issues with every order" Yes, I unfortunately had quality issues with every order. Orders totaling hundreds of dollars, a month to thousands a year. So yes, I would like to be guaranteed that orders I place will be quality checked or at the least refunded. But they will "only be guaranteed on more expensive albums"

Product Choice

It was what I needed, but after hundreds of dollars of defective items and rude customer service, I have found another distributor for Pioneer albums who respect and stand by the items they sell. With Get Smart Product NO they do not. Even way back to when they went by Pfile. I have been a loyal customer providing my own quality assurance and being patient to receive replacements on defective items. Not any more after rude and reprimanding emails from Get Smart Managers, and no reply to their own "Contact us form"

1 Company Review

Julie

12/27/2020

Buyer beware! Get Smart Products does not honor purchases you make with a guarantee that you will receive items that are not defective and will not refund when you receive defective products. You are left with the bill and unusable products, and receive rude emails, reprimanding their loyal customers that 'Your claims have been excessive, reporting issues with every order.' YES, when I spend $1,000.00, I expect $1,000 worth of product which is free of defects. Even if I only order one album, I should receive one album free of defects. This company DOES NOT guarantee the items that they sell, UNLESS they are more expensive items. I am not just assuming this; I have been personally told this by a manager with this company. 'As far as defects go, we normally do honor claims for defective items. We are not able to guarantee them to be scuff free or even free of very small tears on the spine. The standards you seem to be expecting can only be guaranteed on more expensive albums.' While not an ideal situation, I had continued to place orders totaling hundreds of dollars monthly, with Get Smart Products. After receiving my shipments, I would document each album which was received with tears, torn off covers or smudges and scuffs that you cannot see the cover clearly at all, file the claim for defective items and receive replacements. But recently I received a reprimand for requesting replacements on defective items and was told that they would no longer guarantee that I would receive albums in a usable condition UNLESS I purchase more expensive items. This review is AFTER I have spent days personally emailing and submitting a request with Get Smart Products help contact form, to which I received NO reply. I have no other recourse than to cover the losses myself, contact the BBB and work with my financial institution to get a charge back for defective items that will not be refunded or replaced by Get Smart Products. If you place an order, statistically your chances of receiving an album in good condition is fairly good. In an order of 100 albums, I receive about a quarter to a third of my purchase that is too defective to use. SO if you want one good one, order three. You will probably luck out. Me, not so much!

SR - 09/02/2018

There albums are exactly what I need. They are the perfect size at a perfect price.

Company Choice

I found what I need at an affordable price

Product Choice

I use the photo albums for the children in my class.

1 Company Review

SR

09/02/2018 - NY

I was easily able to find what I need. I was worried that I may not get the albums by my deadline I called up and expressed my concerns and I received then the next day. I was very impressed.

john H - 01/19/2018

We have used over 100 of these photo albums and expect to continue using them as our grandchildren grow up.

Linda L - 07/07/2017

Excellent replacement