pfile.com Reviews
About this CompanyWelcome to Get Smart Products. Get Smart is a family-owned business that opened its doors back in 1988 selling Print File archival photo storage pages. Now, more than 35 years later, we are one of the largest suppliers of acid free photo albums, scrapbooks and picture frames in the US. Our main office is located in Ossining, New York and most orders ship from our Michigan or NY warehouses.
We carry all the best brands including Pioneer Photo Albums, PRAT, Lawrence and MCS Picture Frames. Maybe you need custom printed folders or frames for an event. We offer quantity discounts and fast shipping on most items. If you are looking for hard-to-find photo products at the lowest prices, you've come to the right place.
Back to Product Reviews15 Product Ratings and Reviews
4.5
Overall Star
Rating
About this Company
Welcome to Get Smart Products. Get Smart is a family-owned business that opened its doors back in 1988 selling Print File archival photo storage pages. Now, more than 35 years later, we are one of the largest suppliers of acid free photo albums, scrapbooks and picture frames in the US. Our main office is located in Ossining, New York and most orders ship from our Michigan or NY warehouses.
We carry all the best brands including Pioneer Photo Albums, PRAT, Lawrence and MCS Picture Frames. Maybe you need custom printed folders or frames for an event. We offer quantity discounts and fast shipping on most items. If you are looking for hard-to-find photo products at the lowest prices, you've come to the right place.
Chelsea - 03/14/2023
Great quality for the price
Company Choice
First site I found with decent prices for bulk like I needed
Product Choice
Working on personalized collage decorated albums to sell
1 Company Review
03/14/2023 - GA
I was kept up to date on shipping and delivery. Was delivered in a timely manner.
Gary S - 02/13/2023
Just what I need for mini photo albums. And it was a good price!
Julie - 12/27/2020
Buyer beware! Get Smart Products does not honor purchases you make with a guarantee that you will receive items that are not defective and will not refund when you receive defective products. You are left with the bill and unusable products, and receive rude emails, reprimanding their loyal customers that “Your claims have been excessive, reporting issues with every order.” YES, when I spend $1,000.00, I expect $1,000 worth of product which is free of defects. Even if I only order one album, I should receive one album free of defects. This company DOES NOT guarantee the items that they sell, UNLESS they are more expensive items. I am not just assuming this; I have been personally told this by a manager with this company. “As far as defects go, we normally do honor claims for defective items. We are not able to guarantee them to be scuff free or even free of very small tears on the spine. The standards you seem to be expecting can only be guaranteed on more expensive albums.” While not an ideal situation, I had continued to place orders totaling hundreds of dollars monthly, with Get Smart Products. After receiving my shipments, I would document each album which was received with tears, torn off covers or smudges and scuffs that you cannot see the cover clearly at all, file the claim for defective items and receive replacements. But recently I received a reprimand for requesting replacements on defective items and was told that they would no longer guarantee that I would receive albums in a usable condition UNLESS I purchase more expensive items. This review is AFTER I have spent days personally emailing and submitting a request with Get Smart Products help contact form, to which I received NO reply. I have no other recourse than to cover the losses myself, contact the BBB and work with my financial institution to get a charge back for defective items that will not be refunded or replaced by Get Smart Products. If you place an order, statistically your chances of receiving an album in good condition is fairly good. In an order of 100 albums, I receive about a quarter to a third of my purchase that is too defective to use. SO if you want one good one, order three. You will probably luck out. Me, not so much!
Company Choice
They had the product I was needing, however after years of being willing to make claims for defective items, I was told by a manager that I was making "excessive, reporting issues with every order" Yes, I unfortunately had quality issues with every order. Orders totaling hundreds of dollars, a month to thousands a year. So yes, I would like to be guaranteed that orders I place will be quality checked or at the least refunded. But they will "only be guaranteed on more expensive albums"
Product Choice
It was what I needed, but after hundreds of dollars of defective items and rude customer service, I have found another distributor for Pioneer albums who respect and stand by the items they sell. With Get Smart Product NO they do not. Even way back to when they went by Pfile. I have been a loyal customer providing my own quality assurance and being patient to receive replacements on defective items. Not any more after rude and reprimanding emails from Get Smart Managers, and no reply to their own "Contact us form"
12/27/2020
Buyer beware! Get Smart Products does not honor purchases you make with a guarantee that you will receive items that are not defective and will not refund when you receive defective products. You are left with the bill and unusable products, and receive rude emails, reprimanding their loyal customers that 'Your claims have been excessive, reporting issues with every order.' YES, when I spend $1,000.00, I expect $1,000 worth of product which is free of defects. Even if I only order one album, I should receive one album free of defects. This company DOES NOT guarantee the items that they sell, UNLESS they are more expensive items. I am not just assuming this; I have been personally told this by a manager with this company. 'As far as defects go, we normally do honor claims for defective items. We are not able to guarantee them to be scuff free or even free of very small tears on the spine. The standards you seem to be expecting can only be guaranteed on more expensive albums.' While not an ideal situation, I had continued to place orders totaling hundreds of dollars monthly, with Get Smart Products. After receiving my shipments, I would document each album which was received with tears, torn off covers or smudges and scuffs that you cannot see the cover clearly at all, file the claim for defective items and receive replacements. But recently I received a reprimand for requesting replacements on defective items and was told that they would no longer guarantee that I would receive albums in a usable condition UNLESS I purchase more expensive items. This review is AFTER I have spent days personally emailing and submitting a request with Get Smart Products help contact form, to which I received NO reply. I have no other recourse than to cover the losses myself, contact the BBB and work with my financial institution to get a charge back for defective items that will not be refunded or replaced by Get Smart Products. If you place an order, statistically your chances of receiving an album in good condition is fairly good. In an order of 100 albums, I receive about a quarter to a third of my purchase that is too defective to use. SO if you want one good one, order three. You will probably luck out. Me, not so much!
sharon G - 05/30/2020
just what I needed
Company Choice
for school
Product Choice
for school
05/30/2020 - TX
just what I needed for school
Raeann H - 11/01/2019
just what I was looking for at a good price
Dorothy - 06/07/2019
Good price for these little albums. I like some colors better than others and wish I could select.
Company Choice
I used to buy them at my local photos store, but they stopped carrying them.
06/07/2019 - NJ
Good price for these little albums. I like some colors better than others and wish I could have selected.
Catherine T - 01/24/2019
These albums are the perfect size to store small groups of photos and to keep them in separate albums.
Company Choice
Already had some of these photo albums and they are the perfect size I need.
Product Choice
I already have some of these albums.
01/24/2019 - PA
Finally found the Albums I was looking for!!! YEAH.....
Jeanne K - 11/20/2018
The albums were loosely packed and the front covers did not fully reach over to the edges of the pages, leaving a somewhat shoddy appearance. Some of the plastic pages were wrinkled.
Gerianne M - 11/29/2017
the photo album had top loading sleeves. that prevents tears.a picture of a mountain or a cat on front would be nice. the ones I had from Europe had a picture.on the front.
Ellen S - 07/16/2016
These 4x6 albums are perfect for a special family gathering. I have placed many family photos in them and will use them as favors at our gathering. I like the variety of colors of the album covers.
Robin - 09/23/2015
These albums have been difficult to find lately in the stores. I like to give them as gifts after events, filled with photos. They have been well received! Easier to look at a mini album then passing around an electronic device. A wonderful way to share memories of happy occasions! Thank you for making this fine product available!
Wendy - 01/05/2015
We ordered approx. 200 to make gospel photo quiet books. It worked out great, fast shipping.
Pat B - 08/31/2012
These little albums are great to throw in your purse and show special pics to friends. They fit 36 photos and I used them for pics of my daughter's wedding. Just perfect!
GEORGE J - 09/03/2010
GREAT PRODUCT FOR STORING PHOTOS AND A GREAT PRICE
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