"The process was easy to initiate via the website. I mailed in a USB flash (thumb) drive that had snapped off, while connected to my laptop, when the laptop slid off the sofa. I selected the $100 Data Recovery from the website.
I had contemplated "soldering" the pins back myself, based on "YouTube" videos, but I didn't want to accidentally cause more damage to the data storage device.
The USB flash (thumb) drive was diagnosed with a bad controller chip. So my data recovery service cost was $298 for approximately 11 GB of data. Plus charges for transfer media, shipping & handling, and shipping insurance. So actual total cost was $350.
The Outsource Data Recovery sales (or support) persons were easy to reach via phone or email. They also kept me posted as to what the status of my "Project" was.
I would recommend Outsource Data Recovery to friends.