In October of 2002, we began contacting “orphaned” patients. The response was overwhelmingly positive. Patients, who in some cases hadn’t spoken to anyone in years, appreciated our efforts and were excited to receive supplies and follow up calls on a regular basis. Our patient services department follows-up with each patient every three months or more often, if necessary. In over 16 years, we have serviced on our follow-up care program more than 100,000 patients. Our trained specialists help our patients with any and all problems regarding their therapy. We also make available all necessary supplies and deliver them right to their home.
To sum it up, service has been the key to our growth and success. With more than 100,000 patients serviced over the years, with hundreds of sleep labs and thousands of physicians asking us to service their patients, there must be a reason. We believe that reason is why many individuals working at Nationwide Medical to insure one thing – patient satisfaction. Give us a try; you will be glad you did. Read about our objective and mission statement below:
ObjectiveThe objective of our organization is to enhance the overall quality of life, dignity and well-being of every individual needing services, and to create a more equitable, accessible and efficient healthcare system. All members of our organization have the obligation to act in ways that will merit the trust, confidence and respect of our colleagues, patients, other healthcare providers, business associates and society as a whole. To do so, we must lead lives that embody an exemplary system of values and ethics.
Mission Statement“Nationwide Medical, Inc. provides excellence in patient care through solutions and devices that enhance quality of life. With patient care as our main focus, we are dedicated to being the leader in our industry and strive to be the patient’s first and best choice in the products and services we provide. We maintain and promote the highest standards of our profession, while exceeding industry expectations.”
836 Verified Customer Reviews
836 Customer Ratings and Reviews
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4.3
Overall Star
Rating
5-star reviews
About this Company
In October of 2002, we began contacting “orphaned” patients. The response was overwhelmingly positive. Patients, who in some cases hadn’t spoken to anyone in years, appreciated our efforts and were excited to receive supplies and follow up calls on a regular basis. Our patient services department follows-up with each patient every three months or more often, if necessary. In over 16 years, we have serviced on our follow-up care program more than 100,000 patients. Our trained specialists help our patients with any and all problems regarding their therapy. We also make available all necessary supplies and deliver them right to their home.
To sum it up, service has been the key to our growth and success. With more than 100,000 patients serviced over the years, with hundreds of sleep labs and thousands of physicians asking us to service their patients, there must be a reason. We believe that reason is why many individuals working at Nationwide Medical to insure one thing – patient satisfaction. Give us a try; you will be glad you did. Read about our objective and mission statement below:
ObjectiveThe objective of our organization is to enhance the overall quality of life, dignity and well-being of every individual needing services, and to create a more equitable, accessible and efficient healthcare system. All members of our organization have the obligation to act in ways that will merit the trust, confidence and respect of our colleagues, patients, other healthcare providers, business associates and society as a whole. To do so, we must lead lives that embody an exemplary system of values and ethics.
Mission Statement“Nationwide Medical, Inc. provides excellence in patient care through solutions and devices that enhance quality of life. With patient care as our main focus, we are dedicated to being the leader in our industry and strive to be the patient’s first and best choice in the products and services we provide. We maintain and promote the highest standards of our profession, while exceeding industry expectations.”
james S.01/21/2024
great service
Michael P.01/20/2024
need a resupply order
Renee G.01/20/2024
Everyone has been helpful
Brian W.01/19/2024
Need after hours customer support, no instructions for checking account charges, no way to dispute charges
Rebecca G.01/16/2024
Great
Barbara C.01/12/2024
Excelente
Rodney F.01/12/2024
I never can get anyone to return my calls
Judith C.01/11/2024
My email doesn’t show my account number
Company Response
Hi Judith, thank you for bringing this to our attention. We apologize for any inconvenience caused by the missing account number in your email. Our team is actively working to address this issue promptly. In the meantime, our support team will reach out.
Carson H.01/05/2024
When trying to pay a bill I get an error message "401 Access Denied" you do not have permission to access this page. It should say, "payment confirmed, thank you" or something. Very frustrating and inconvenient
Company Response
Hi Carson, thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the error message. Our team is actively investigating the issue, and we're committed to resolving it promptly. We appreciate your patience and understanding.
Anonymous Customer01/05/2024
just getting started
Rick M.01/03/2024 , California
The website is clean and concise, and the delivery is done quickly
Thomas A.01/03/2024
The toll free number doesn’t work
Company Response
Hi Thomas, thank you for letting us know, we will look into what happened. Please review these other numbers and places to contact us, https://www.nationwidemedical.com/contact-us.
Karen W.01/03/2024
? When i call, i get all circuits busy. My dr ordered a new mask for me & i was to call to arrannge delivery.
Company Response
Hi Karen, we apologize for the inconvenience you've experienced with our phone lines. We understand the urgency of your situation and are actively working to resolve the issue. In the meantime, please feel free to reach out to us via email or our website for assistance with arranging the delivery of your new mask.
Terry S.12/30/2023
My equipment always arrives on time and in excellent condition.
Dixie B.12/30/2023
I have asked NUMEROUS times to get prices BEFORE I order! I need to know how much it's gonna cost to know what I CAN order!!
Company Response
Hi Dixie, we appreciate your feedback. We apologize if you faced difficulty obtaining this information. We'll work on improving communication to enhance the ordering process. We will have someone reach out to you asap.
Suzanne F.12/27/2023
Customer service is always their first priority
Gary K.12/26/2023
Good at delivering supplies but too pushy on when I need them…
Company Response
Hi Gary, thank you for your feedback. We appreciate your positive note on our delivery service. We apologize if our communication came across as pushy. We'll take this into consideration and work on improving the timing and frequency of our updates to better suit your preferences. Your satisfaction is important to us.
Anne G.12/20/2023
Very reliable customer service
Fredrick J.12/20/2023
Site does not accept my password and claims to have sent reset to email. It is not there.
Company Response
Hi Fredrick, I'm sorry to hear about the trouble you're facing. Please check your spam or junk folder for the password reset email. If you still can't find it, consider reaching out to our support team for assistance. We're here to help!
Theresa E.12/19/2023
I'm sleeping better and feeling great! Thank you
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