We called for service on two washing machines. The service technician only ran diagnostics on both machines, without opening either of them. He pronounced the pump on our LG washer "fine," but I continue to get the pump error and the water is not draining properly, making the machine unusable.
On the Maytag, we were smelling burning oil when the machine ran. He said he didn't smell anything and the machine didn't give him any error codes, so we should just be careful not to load the machine too full. My husband insisted that the smell was not normal and, after some insistence, the technician finally lifted the machine to look underneath. It was then he and my husband noticed oil all over the inside of the machine. The tech tried to tell my husband this was normal, but it was clear the gearbox was broken. At this point, my husband realized the technician either didn't have the knowledge to fix the problem or didn't want to. He simply let it go and wrapped up the conversation.
To finish, the tech charged $75 per machine, though your website stated a rate of $65 per service call. We will look elsewhere for service in the future.