"Overall my experience was positive. Super fast responses from the MRO representatives. In minutes they had come back with a price estimate on parts and responded quickly to go through the process of getting the parts on order. In two days I had what I needed.
I only had one minor issue:
The parts I were buying are no longer manufactured and are hard to come across. When I saw that MRO had "new" parts 2/3 cheaper than what a new par used to cost when it was still being manufactured, I found it hard to believe. I contacted them and asked if they were sure if the part was in fact new, and i was reassured they were. When I received the parts, it was obvious the parts weren't new - they were probably refurbished (hence the cheaper price.) I knew this because new parts have plastic film on the screens of the part and you could see minor wear marks where this part was slid in and out of the rack it sits in. Luckily, I consulted my customer and informed him that the part was refurbished and not brand new as requested and they said as long as the part was proven functional they were happy with it. So at the end of the day everything worked out and my customer ultimately saved a lot of money, however I would have appreciated a little more research into the history of the part for an honest answer. I give MRO the benefit of doubt that the part was new instead of refurbished as the part was inside of a sealed box.
I am still very happy with the customer service. "