Gloria, my contact rep., was amazing. I reached out to Gloria towards the end of 2017 and she had been very patient and helpful from the first day she responded to my initial email. No matter how much time passed, Gloria remembered who I was and what I wanted. When I finally placed my order, Gloria made sure that she did all that she promised me. Gloria had answers for all my questions and if she did not know, she found out and got back to me immediately. The crew that created my design in CAD, hit my design spot on. After I approved the design, Gloria said that it would take two weeks to create but I decided it in less than that allotted time.