modernfurniturecanada.ca Reviews

4.7

Modern Furniture Canada is a Canadian online retailer of modern, contemporary, and rustic furniture, lighting, and home accessories. Since our launch in 2009, ModernFurniture.ca has become a leading online retailer of modern home décor in Canada. By operating exclusively online and working with distributors and brands located in Canada, we are able to offer our customers competitive pricing with free shipping direct to their door nearly anywhere in Canada, with no brokerage, duties, or other hidden fees. Our goal is to continue to provide Canadian consumers quality products from the brands they love at affordable prices, backed by an unparalleled customer service and online shopping experience.

We value our customers! Our dedicated and knowledgeable customer service team is always available to offer support throughout the purchasing process, including full after-sales support on all products. Have questions, contact us!

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2,122 Verified Customer Reviews

2,122 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

1605

(75.6%)

431

(20.3%)

(2.8%)

(0.6%)

(0.7%)

why Trust
Verified Reviews?

Would Buy Again

4.7

1607

387

Would Recommend

4.7

1597

417

Delivery Time

4.5

503

103

Product Satisfaction

4.3

411

165

Price Satisfaction

4.3

351

240

Customer Service

4.3

SHOW DETAILS

About this Company

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Jina M.
04/21/2022 , Ontario

Highly quality furniture and very supportive team. Good experience of shopping online with modernfurniture.ca

Would Recommend

5/5

Would Buy Again

5/5

Cindy M.
04/17/2022 , Quebec

Great competitive price, website easy to manoeuvre, looking forward to unhindered delivery

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

5/5

Price

5/5

Delivery

5/5

Anonymous Customer
04/10/2022 , Ontario

I was very pleased with my purchase of 4 leather dining chairs. I couldn't believe how fast my order came! I also thought they were a very good price and was pleased to receive an additional percentage off as it was my first purchase.

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

5/5

Price

5/5

Delivery

5/5

Nicole &.
04/10/2022 , British Columbia

I was a but skeptical about ordering online from Modern Furniture, as I hadn't heard of them before. I'm glad I did! My order arrived when expected (except for one box wasn't delivered at same time as other). Customer service was promptly investigating my missing box and it arrived a few days later. Communication was great and products are good too. I would order from them again!

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

4/5

Price

4/5

Customer Service

5/5

Delivery

4/5

Christine H.
03/16/2022 , Quebec

Bon service à la clientèle

Would Recommend

5/5

Would Buy Again

5/5

Greg
03/14/2022 , British Columbia

Item was just as described, and product was delivered quickly. Good quality for the price.

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

5/5

Price

5/5

Delivery

5/5

Patricia W.
03/07/2022 , British Columbia

Buying is easy. I have never purchased from you before. I only hope the quality is acceptable.

Would Recommend

5/5

Would Buy Again

5/5

Michelle
03/07/2022 , Ontario

Great selection, easy ordering, and quick delivery.

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

5/5

Price

5/5

Delivery

5/5

Brendan O.
03/07/2022 , Alberta

The desk went together well and looks fine. Well built.

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

5/5

Price

5/5

Delivery

5/5

Sarah P.
03/05/2022 , Quebec

I ordered as a first time customer and signed up and was given a code for % off… it showed a rate of $346 (ish) and I took a screen shot. I later received and email back to the original sale rate $385 (ish) and when I spoke to customer service because I had entered my wrong billing info and told them this and supplied proof she was extremely unhelpful. And dispute my bill showing free shipping I got a run around about how it’s shipping. When my screen shot clearly showed free shipping. I ended cancelling my order as this was an error on your sites end and feel the price I was showed should have been honoured. I wouldn’t be putting this order back in if my mother who wants this table didn’t insist. Extremely not impressed with this experience.

Would Recommend

1/5

Would Buy Again

1/5

Company Response

Thank you for taking the time to write your feedback. We are sorry to read about this issue in placing your order. We reviewed your order history, as well as the screenshots you submitted, and it seems there is some confusion regarding sales tax. Your screenshot shows the item at $330.65 + GST = $347.18, however, this calculation was based on a shipping address in British Columbia, where only GST applies. During the checkout process, you entered your correct shipping address in Quebec, where GST and QST apply, and your order total was updated to $330.65 + GST+QST = $380.16, which corresponds to your order confirmation. Your order confirmation also shows FREE shipping. If you have any further questions regarding your order or the way in which sales tax is calculated in each province, please contact us and we will be happy to assist you.

Jo-Ann H.
03/03/2022 , British Columbia

Very easy and lots of selection

Would Recommend

5/5

Would Buy Again

5/5

no N.
03/03/2022 , Alberta

The table top was to be gloss, and it is not and the table top looks like an outdoor picnic table. Would not have purchased if i saw it in person

Would Recommend

1/5

Would Buy Again

1/5

Product Satisfaction

1/5

Price

1/5

Delivery

3/5

Company Response

Thank you for taking the time to write your feedback. We are sorry to read that the table you ordered is not what you expected. The item is described as "Chic white finish table top with contrasting chrome accent trim" with "Sturdy, thick chrome metal legs" and the photos do show a matte white top. If you intended to purchase a table with a glossy top, this is definitely not the right item for you and we would be happy to address that immediately. We want you to be delighted with your purchase and we think you should have the table you were expecting when you placed your order. Please contact [email protected] to request a return, which we will gladly accept immediately. We have many dining tables with glossy white tops in that price range and it would be our pleasure to help you select the right one for you and ship it to you as fast as possible.

P&A
02/28/2022 , British Columbia

We had a good experience with Modern Furniture. The shipment came in 2 days earlier than originally estimated. Our new dining room chairs look very nice, and we are pleased with our purchase.

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

4/5

Price

4/5

Delivery

4/5

Donna M.
02/26/2022 , Ontario

Great prices!

Would Recommend

5/5

Would Buy Again

5/5

Cathy W.
02/26/2022 , Ontario

The desk I ordered came with a scratch on one side and it won't stay together properly. When joining the back piece to the side, the hardware is not working properly. Also the instructions are no clear as how to assemble the drawer properly.

Would Recommend

2/5

Would Buy Again

1/5

Product Satisfaction

1/5

Price

1/5

Delivery

2/5

Company Response

Thank you for taking the time to write your review. We are sorry to read about these issues with your order, specifically the scratched panel and the difficulty assembling the drawer. To address the scratched panel, we would be happy to send a free replacement immediately. We can also provide support by phone to assist you in assembling your drawer. If you prefer, we can also email additional instructions with photos to help walk you through the process. We stand behind the products we sell and, if you report these issues to our customer care team by clicking the "Report a Damaged Item" link located at the bottom left of every page of our website, we will make it right. If you require any assistance, please contact customer care at 1-877-991-6633 or email [email protected] We will be delighted to assist you.

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modernfurniturecanada.ca Reviews

Overview

Company Reviews Reviews

2,122 Verified Customer Reviews

2,122 Customer Ratings and Reviews

4.7

About this Company

why Trust Verified Reviews?

Are you a Business?