Modern Furniture Canada is a Canadian online retailer of modern, contemporary, and rustic furniture, lighting, and home accessories. Since our launch in 2009, ModernFurniture.ca has become a leading online retailer of modern home décor in Canada. By operating exclusively online and working with distributors and brands located in Canada, we are able to offer our customers competitive pricing with free shipping direct to their door nearly anywhere in Canada, with no brokerage, duties, or other hidden fees. Our goal is to continue to provide Canadian consumers quality products from the brands they love at affordable prices, backed by an unparalleled customer service and online shopping experience.
We value our customers! Our dedicated and knowledgeable customer service team is always available to offer support throughout the purchasing process, including full after-sales support on all products. Have questions, contact us!
2,342 Verified Customer Reviews
2,342 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
5-star reviews
About this Company
Modern Furniture Canada is a Canadian online retailer of modern, contemporary, and rustic furniture, lighting, and home accessories. Since our launch in 2009, ModernFurniture.ca has become a leading online retailer of modern home décor in Canada. By operating exclusively online and working with distributors and brands located in Canada, we are able to offer our customers competitive pricing with free shipping direct to their door nearly anywhere in Canada, with no brokerage, duties, or other hidden fees. Our goal is to continue to provide Canadian consumers quality products from the brands they love at affordable prices, backed by an unparalleled customer service and online shopping experience.
We value our customers! Our dedicated and knowledgeable customer service team is always available to offer support throughout the purchasing process, including full after-sales support on all products. Have questions, contact us!
Valeria C.3 weeks ago , Alberta
Simple and fast
Shelley F.08/25/2023 , Ontario
Good quality, great packaging and delivery times!
Jaime R.08/25/2023 , British Columbia
easy and fast I hope that the product you buy is of the same quality
Sara G.08/23/2023 , NS
This will be my second purchase from MFC. I've been happy with the selection and delivery.
Craig W.08/18/2023 , Alberta
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Gavin G.08/17/2023 , Ontario
Order process was simple, was provided a promo since the generic one was not working
Shelley F.08/17/2023 , Ontario
So far very easy, great selection…waiting on delivery to see quality of product
Alain V.08/16/2023
Ease of use
Greta product selection and good pricing
Vanessa S.08/13/2023 , Ontario
Great!
Rheanna M.08/13/2023 , Alberta
Easy to shop . Wish pictures were more clear
Daniel B.08/12/2023 , ON
Thank you
Daniel S.08/11/2023 , Quebec
So far so good. Eager to see if the parts I ordered are good replacement parts. Reserving judgement until then!
Stewart W.08/10/2023 , Ontario
Great product and fast delivery
North G.08/08/2023 , ON
Free shipping and sales help.
the product is very good - beautiful and true to the on line picture and description. There were some small scratches on the legs and I contacted Modern Furniture. It took a bit of time but I am now satisfied with the resolution.
Barbara08/06/2023 , BC
The checkout process was difficult. Primary address was not accepted as a shipping address so same address needed to be added as a shipping address. Credit card auto fill did not enter the expiry date the way your check out process wanted. It was confusing and irritating. The shipping information was confusing, you needed to know that the codes were. It kept changing date of 'expected' delivery. Frustrating system.
Company Response
Hi Barbara,
Thank you for your feedback!
Since we cannot ship furniture to P.O. Boxes, our website will not accept them as a shipping address. We do, however, accept them as a billing address. After reading your feedback, we noticed that the required format can be sometimes be confusing since some card issuers require it to be entered as "Box 123" rather than "P.O. Box 123". We have addressed this by adding a hint on the payment page of our checkout process to help out future customers.
We also understand that tracking information provided by courier companies can sometimes be a bit confusing as updates are added in realtime, while the item is in transit.
If there is anything at all, please do not hesitate to contact us at custo[email protected]. We will be delighted to assist you!
Anne M.08/06/2023 , Ontario
Great!
Elisabeth W.08/03/2023 , Ontario
Easy to use
Tania A.07/31/2023 , Ontario
Looking forward to purchasing my living room set
Rachel S.07/26/2023 , Alberta
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Gerald L.07/24/2023 , ON
I am very disturbed that there was absolutely no personal touch relating to my dealings with Modern Furniture. I ordered 8 dining chairs for someone that I was doing a favor for. They cancelled the chairs and I notified Modern immediately. I was too late and the chairs were delivered. I contacted Modern to take them back and they wound up charging me a 20% restocking charge plus a delivery fee. It came out to over $600 for chairs that were never opened and returned a few days later. Absolutely ridiculous and I will never use them again and let people know about this highway robbery !
Company Response
Hi Gerald, Thank you for taking the time to write your feedback. Good or bad, all feedback helps us improve the level of service we provide to our customers. We are sorry to read about your negative experience with our company.
We are usually able to cancel orders before they are processed and shipped. However, by the time you requested an order cancellation, the items had already been shipped and were already out for delivery. Since the 8 chairs you ordered had to be shipped back to us, return shipping did apply. Following our many exchanges with you to the effect that you did not need the chairs, we were surprised to receive chairs that had been unboxed before being sent back, which is why restocking fees had to be applied.
Unfortunately, despite our best efforts to try to help you, ordering 8 expensive chairs, trying to cancel the order when tracking indicates that they are out for delivery, and sending back open boxes does have implications which we carefully explained when you first contacted us. We go to great length to help our customers as much as possible but there are certain situations, such as this one, in which no resolution can be perfect.
If you would like to discuss this further, please feel free to reach out at [email protected]. We will be delighted to assist you.
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