Modern Furniture Canada is a Canadian online retailer of modern, contemporary, and rustic furniture, lighting, and home accessories. Since our launch in 2009, ModernFurniture.ca has become a leading online retailer of modern home décor in Canada. By operating exclusively online and working with distributors and brands located in Canada, we are able to offer our customers competitive pricing with free shipping direct to their door nearly anywhere in Canada, with no brokerage, duties, or other hidden fees. Our goal is to continue to provide Canadian consumers quality products from the brands they love at affordable prices, backed by an unparalleled customer service and online shopping experience.
We value our customers! Our dedicated and knowledgeable customer service team is always available to offer support throughout the purchasing process, including full after-sales support on all products. Have questions, contact us!
2,263 Verified Customer Reviews
2,263 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
5-star reviews
About this Company
Modern Furniture Canada is a Canadian online retailer of modern, contemporary, and rustic furniture, lighting, and home accessories. Since our launch in 2009, ModernFurniture.ca has become a leading online retailer of modern home décor in Canada. By operating exclusively online and working with distributors and brands located in Canada, we are able to offer our customers competitive pricing with free shipping direct to their door nearly anywhere in Canada, with no brokerage, duties, or other hidden fees. Our goal is to continue to provide Canadian consumers quality products from the brands they love at affordable prices, backed by an unparalleled customer service and online shopping experience.
We value our customers! Our dedicated and knowledgeable customer service team is always available to offer support throughout the purchasing process, including full after-sales support on all products. Have questions, contact us!
Farsad R.2 days ago , Ontario
Great product and service! Thank you!
Melanie D.6 days ago , Quebec
I had a code for 15% off,., no place to enter it in the order. FLASH15
Patrick M.1 week ago , British Columbia
So far so good:)
Dave M.1 week ago , Manitoba
So far so good
Gail P.1 week ago , Ontario
Very functional but I wish we could roll over images to zoom in.
Gail A.2 weeks ago , Ontario
Really don't like that you have to look for the small print to find out whether the big, large % off offer really applies to your order...of course it didn't apply to mine. Can't properly rate as to whether I would buy from you again since I don't have the product. Once I have what I ordered, then the survey should be done.
Vadim K.2 weeks ago , MB
I attempted to cancel an order that had not even shipped and couldn't.
Company Response
Hi Vadim, thank you for taking the time to write your feedback. Good or bad, all feedback helps us improve the level of service we offer our customer.
Following up your comments, we looked into your order and see that it was immediately cancelled the day after you placed it, at your request. Your payment was never processed and the order was never shipped.
If there is anything we can help you with, please do not hesitate to contact us. It will be our pleasure to assist you.
Best regards,
Customer Care
Frederick L.2 weeks ago , British Columbia
We'll see after the chair gets shipped, but the price seems good and the site was easy to navigate.
Kathryn L.3 weeks ago , Ontario
very helpful
Charles R.4 weeks ago
I ordered some leather stools that they had in line. So they advertise that they are for sale. Maybe a delay bcs not in stock. Again they had these on the website for sale. I paid and got an email that the order was done with the total price for 5 chairs. Then I did not hear anything for a few days. Then I contacted them wondering when I would get my chairs and they then after I reached out told me that these are no longer available. I had sold my old set on market place and now I had no chairs. I asked for a similar product in leather for the same price and they only said they could give me a 15 to 20 percent off. That would not get me to the price I paid for the 5 chairs. So no they did not give me the product or service and in reality they should be liable for the chairs as it was a contract on line.. anyway I don't have the chairs and will just have to find a firm that has whet they note on the website.. that is how I feel about this whole transaction.. post purchase trauma.
Company Response
Hi Charles,
Thank you for taking the time to write your feedabck. Good or bad, all feedback helps us understand our customer better and allows us to continually improve the level of service we provide. We are sorry to read about your experience.
As our customer care team explained, although you placed an order for a quantity of 5 stools, the clearance item you purchased from our "Clearance & Open Box" category was only available in a quantity of 1, as indicated on the product page at the time of the order.
You were able to place an order for 5 stools because our website allows customers to pre-order items that are temporarily out of stock to guarantee availability. Since the website indicated "only 1 left in stock" with no date of arrival on the additional 4 stools you ordered, the pre-order for 4 discontinued stools cannot be fulfilled. The manufacturer is no longer producing them, no stock is available, and we will not be receiving anymore.
We did try to help by offering you a significant discount on any other stool in our collection, however, we are not able to match the deeply-discounted "clearance" pricing of the stool you wanted. It is deeply discounted because only 1 is left. Note that we never process any payments until orders are processed and ready to ship so the pre-authorization taken at the time of the order simply expired and no payment was ever processed.
We understand that the stools you wanted were a great deal on clearance and we regret that we did not have more than 1 in stock to fulfill your order. If there is anything we can do to help, please do not hesitate to contact us. It will be our pleasure.
Nick4 weeks ago , AB
Good price compared to other stores, item shipped quickly and communication was good at each step.
Lloyd V.4 weeks ago , Alberta
Easy to find what we are looking for. Happy with price and free shipping.
Nicole D.02/24/2023 , AB
Ordered Arhan Round Dining table; received within a week, looked exactly like the picture, beautiful, love it
William B.02/23/2023
We had no problems with the product or its delivery.
Julie D.02/23/2023 , Ontario
Great product selection and quick delivery
Danny D.02/17/2023 , Quebec
quick and easy
Paul B.02/15/2023 , ON
Assembly instructions were not included in the box or with product, however was able to easily find on-line. All parts were well marked and nothing was missing. Assembly took several hours to complete. Overall pleased with my purchase.
Carol R.02/14/2023 , British Columbia
This pop-up quiz is annoying--it's late and I just want to go to bed.
Krystal D.02/09/2023 , Alberta
Was easy to navigate website and checkout was a breeze!
Jan N.02/08/2023 , QC
Easy good prices
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