modernfurniturecanada.ca Reviews

Modern Furniture Canada is a Canadian online retailer of modern, contemporary, and rustic furniture, lighting, and home accessories. Since our launch in 2009, ModernFurniture.ca has become a leading online retailer of modern home décor in Canada. By operating exclusively online and working with distributors and brands located in Canada, we are able to offer our customers competitive pricing with free shipping direct to their door nearly anywhere in Canada, with no brokerage, duties, or other hidden fees. Our goal is to continue to provide Canadian consumers quality products from the brands they love at affordable prices, backed by an unparalleled customer service and online shopping experience.

We value our customers! Our dedicated and knowledgeable customer service team is always available to offer support throughout the purchasing process, including full after-sales support on all products. Have questions, contact us!

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1,992 Verified Customer Reviews

1,992 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

1503

(75.5%)

411

(20.6%)

(2.8%)

(0.6%)

Why Trust
Verified Reviews?

Would Buy Again

4.7

1500

371

Would Recommend

4.7

1492

402

Delivery Time

4.6

481

100

Product Satisfaction

4.3

392

160

Price Satisfaction

4.3

335

231

Customer Service

4.3

About This Company

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Tracy C.
3 days ago , Ontario

Great buying experience. Would not hesitate purchase from this company in the future

Product Satisfaction

5/5

Price

5/5

Delivery

5/5

Shant D.
3 weeks ago , Quebec

It's a bunch of question/answers, no way to contact an actual person.

Product Satisfaction

3/5

Price

4/5

Customer Service

1/5

Delivery

1/5

Company Response

Thank you for taking the time to write feedback about your experience. Any feedback, good or bad, helps us continue to improve the level of service we offer our customers.

We are sorry to read you had difficulty contacting a real person. Our customer care team can be reached at 1-877-991-6633 or via Live Chat during business hours, or by email at [email protected] at any time. You can take advantage of the many self-serve options we offer through the My Account page as well as through the Contact Us page of our website.

If there is anything at all, please do not hesitate to contact us. We will be delighted to assist you.

Jean-francois H.
07/28/2021 , Quebec

Product appeared available for delivery in 2-3 days at moment of purchase. Took a month to receive. Otherwise everything's good.

Product Satisfaction

5/5

Price

5/5

Delivery

1/5

Company Response

Thank you taking the time to write you feedback. Any feedback, good or bad, helps up improve customer experience. We are sorry to read that your delivery took longer than anticipated. The high end item you purchased did require careful handling and a full service delivery delivery by appointment, to the room of your choice, with full setup and garbage removal by our White Glove delivery partner. While this type of delivery typically takes a bit longer than typical shipments by courier, the tracking information does confirm that delivery took 4 business days longer than expected and we sincerely apologize for this involuntary delay. We are glad to read that you were happy with both the price and the product and we hope you give us a chance to shine on a future order and earn your business once again.

Canarts M.
06/18/2021 , Ontario

Fast delivery and good service

Product Satisfaction

5/5

Price

4/5

Delivery

5/5

Timothy F.
05/27/2021 , British Columbia

My overall experience was ok, except that the item was not in stock for more than a month and the expected shipping date kept moving to a later time.

Product Satisfaction

4/5

Price

4/5

Delivery

3/5

Gail P.
05/26/2021 , Ontario

Stated that I didn’t need to set up an account to checkout but could not figure out how to navigate further without creating a password.

Jaymie P.
04/19/2021 , Ontario

I will be contacting Modern Furniture today to show my displeasure that one of our chairs already is broken.

Thank you.

Product Satisfaction

2/5

Price

3/5

Delivery

4/5

Anthony R.
03/08/2021 , Ontario

Table I received was the wrong colour and came with some minor scratches. Table legs are also not even so the table wobbles a little. Not worth going through a return as the table is good enough, but I wouldn't buy it again.

Product Satisfaction

1/5

Price

4/5

Delivery

5/5

Michel P.
02/25/2021 , Quebec

I do not want to post a comment. Do not force me if you want feedback.

Product Satisfaction

5/5

Price

5/5

Delivery

5/5

Heather W.
02/25/2021 , Ontario

Website it easy to navigate and information is clear and concise

Donna K.
02/24/2021 , British Columbia

Very pleased with service product came ahead of time. Seems to be good quality. Very happy with purchase.

Product Satisfaction

5/5

Price

5/5

Delivery

5/5

Timothy F.
02/23/2021 , British Columbia

I'm a first time buyer and my 10% discount code flashed on the screen and disappeared too quickly to write it down, so did not receive the discount. Can this be applied retroactively?

Product Satisfaction

5/5

Price

4/5

Customer Service

5/5

Delivery

4/5

Company Response

Thank you for taking the time to bring this to our attention. Your feedback is very important to us because it helps us in our efforts to continually improve customer experience. We have applied your discount code to your order and sent an updated order confirmation. If you have any questions or concerns, please feel free to contact us. We will be happy to help!

Elizabeth D.
01/30/2021 , Ontario

Great

Kieran S.
01/25/2021 , Ontario

Like that you're a Canadian company

Product Satisfaction

5/5

Price

5/5

Delivery

5/5

Lara D.
01/20/2021 , Arizona

item i wanted had no dimensions or specs, so i had to call Canada to ask; left a VM but no one ever called back. so i called again the following week and was told, "oh, there are no dimensions listed for that item". they located the item and gave me verbal dimensions over the phone. thank u

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modernfurniturecanada.ca Reviews

Overview

Company Reviews

1,992 Verified Customer Reviews

1,992 Customer Ratings and Reviews

4.7

About This Company

Why Trust Verified Reviews?

Are you a Business?