"PROS: small, personable business, makes you feel like you're working with a person and not a "corporation". Even with the snow storm, they delivered ON TIME, despite calling and notifying us of a possible delay of about few days. Shows their hard work effort. They came in set up the furniture, took all the boxes away and mess away. Furniture was exact as described. I would consider ordering from this site again.
Slight need of improvement: There was a lag in confirmation of purchase and bill from when it was made of a few days. Questioning, initially, if I had come upon a sketchy site. Customer service line was an automated VM, which was also concerning, that again, was this a scam. However, readily responsive via the email service and once the order was processed smooth sailing. And once I was able to get a hold of a live person over the phone, no issues at all. They even texted me to set up the delivery, which was helpful."