michaelandsonrichmond.com Reviews

4.2 Overall Satisfaction Rating

Based on 232 Ratings

5
148 (63.8%)
4
41 (17.7%)
3
17 (7.3%)
2
3 (1.3%)
1
23 (9.9%)
100+ 5 stars in a row

Product Satisfaction

4.4 Average

5
(23)
4
(6)
3
(1)
2
(0)
1
(3)

Price Satisfaction

4 Average

5
(17)
4
(9)
3
(1)
2
(3)
1
(3)

Customer Service

4 Average

5
(4)
4
(0)
3
(1)
2
(0)
1
(1)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

michaelandsonrichmond.com

S

Stephanie
4 days ago , VA

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

No ability to select appt time date, submitted request for service appt but no one ever followed up. Went with Woodfin.
Product Satisfaction
1/5
Price
1/5
CustomerService
3/5
R

Robert N.
2 weeks ago , VA

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

Air conditioning wasn't working properly or so I thought. I contacted Michael and Sons they dispatched a Tech who did nothing but take pictures and say we needed one of your service plans. The lowest priced plan cost $1899 I was suspicious of all the service he said we needed so I contacted AC company that installed the system. They charged me $65 for a service fee. After they were done my AC worked fine. These guys are total crooks. Do not have them come out before reading reviews, many other people have said the same thing. And i am telling anyone who will listen not to ever call these guys for service. All they will do is drain your bank account.
Product Satisfaction
1/5
Price
1/5
CustomerService
1/5
S

Spencer B.
2 weeks ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Very easy to set up
D

Dorothy E.
06/30/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Very helpful
M

Meghan C.
06/23/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I like being able to submit my request online
Product Satisfaction
5/5
Price
4/5
CustomerService
5/5
D

Darlene W.
06/22/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Online help so far excellent. The technician was very polite and professional. He explained why we were having the problem and how he would correct it.
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
S

Sharon
06/22/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Website very easy to navigate.
D

Darry E.
06/22/2020

Shopper Approved Checkmark Logo Verified Purchase

2.0
Overall Satisfaction Rating

Haven't serviced my residence yet.
M

Michael W.
06/15/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Excellent site for requesting service and type of service work needed.
R

Rodney S.
06/10/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Requested a system quote.
P

peter
06/10/2020

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

so far so good...
P

Peter F.
06/08/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

excellent SERVICE. Service so far has been for electrical
L

Lisa H.
06/08/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Only requested service online so far.
L

Linda W.
06/07/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

So far simple and straight forward. Website easy to navigate.
M

martin J.
06/07/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

on line service order seems to work so far
P

Patrick F.
06/07/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

Do far great
M

Marcus A.
05/28/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

great
A

Alma C.
05/25/2020

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

Haven’t received as of yet
K

Kathy K.
05/14/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I have submitted a request for an HVAC estimate
C

Christine F.
05/11/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Your website is easy to navigate through.
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