Air conditioning wasn't working properly or so I thought. I contacted Michael and Sons they dispatched a Tech who did nothing but take pictures and say we needed one of your service plans. The lowest priced plan cost $1899 I was suspicious of all the service he said we needed so I contacted AC company that installed the system. They charged me $65 for a service fee. After they were done my AC worked fine. These guys are total crooks. Do not have them come out before reading reviews, many other people have said the same thing. And i am telling anyone who will listen not to ever call these guys for service. All they will do is drain your bank account.