michaelandsonrichmond.com Reviews

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232 Verified Customer Reviews

232 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.2

Overall Star
Rating

5 Shopper Approved - Review Star
148
(63.8%)
4 Shopper Approved - Review Star
41
(17.7%)
3 Shopper Approved - Review Star
17
(7.3%)
2 Shopper Approved - Review Star
3
(1.3%)
1 Shopper Approved - Review Star
23
(9.9%)

Product Satisfaction
4.4
5 Shopper Approved - Review Star
23
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
3
Price Satisfaction
4.0
5 Shopper Approved - Review Star
17
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
3
Customer Service
4.0
5 Shopper Approved - Review Star
4
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1

6 years collecting reviews
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S
Shopper Approved - Verified Customer Stephanie
07/31/2020 , VA

No ability to select appt time date, submitted request for service appt but no one ever followed up. Went with Woodfin.

Product Satisfaction
1/5
Price
1/5
Customer Service
3/5

R
Shopper Approved - Verified Customer Robert N.
07/19/2020 , VA

Air conditioning wasn't working properly or so I thought. I contacted Michael and Sons they dispatched a Tech who did nothing but take pictures and say we needed one of your service plans. The lowest priced plan cost $1899 I was suspicious of all the service he said we needed so I contacted AC company that installed the system. They charged me $65 for a service fee. After they were done my AC worked fine. These guys are total crooks. Do not have them come out before reading reviews, many other people have said the same thing. And i am telling anyone who will listen not to ever call these guys for service. All they will do is drain your bank account.

Product Satisfaction
1/5
Price
1/5
Customer Service
1/5

S
Shopper Approved - Verified Customer Spencer B.
07/18/2020

Very easy to set up


D
Shopper Approved - Verified Customer Dorothy E.
06/30/2020

Very helpful


M
Shopper Approved - Verified Customer Meghan C.
06/23/2020

I like being able to submit my request online

Product Satisfaction
5/5
Price
4/5
Customer Service
5/5

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