michaelandsoncharlotte.com Reviews

4.3 Overall Satisfaction Rating

Based on 81 Ratings

5
58 (71.6%)
4
9 (11.1%)
3
4 (4.9%)
2
3 (3.7%)
1
7 (8.6%)
58 5 stars in a row

Customer Service

5 Average

5
(1)
4
(0)
3
(0)
2
(0)
1
(0)

Product Satisfaction

4.6 Average

5
(7)
4
(2)
3
(1)
2
(0)
1
(0)

Price Satisfaction

4 Average

5
(5)
4
(2)
3
(2)
2
(0)
1
(1)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

michaelandsoncharlotte.com

L

Linda S.
05/25/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Will respond after this service. Previous service has been outstanding.
K

Kellp P.
05/22/2020

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

requested service call before but never received it.
M

Mary H.
05/14/2020 , NC

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Excellent
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
C

Colten M.
04/01/2020

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

Entered an inquiry on the site. Someone quickly contacted me to schedule a service call...that part was great. However, that “service call” was simply the tech showing up at my house, taking two pictures of my water heater, and putting together a quote for $2,000 repairs or for $3,600 replacement. Not once did he even touch the hot water heater, let alone diagnose anything for the repairs. I essentially paid $72 for someone to put together quotes. Manager already contacted me and confirmed that the $70 fee is to have someone pull up in my driveway and even admitted that the “service” could be handled over the phone. Can’t charge $70 for a phone call though, can you?
R

Robert M.
02/24/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

I called earlier today and was told then someone would contact me but I never got a call from anyone
L

Lynsay P.
02/04/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

So far so good.
T

Tammy M.
12/07/2019

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

The website was very user friendly.
W

Wesley R.
10/20/2019

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Found exactly what I was looking for. Thanks
K

Kathleen K.
10/15/2019

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

You guys are the best
S

steve C.
10/02/2019

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

responsive
D

Derrick
07/25/2019

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

just fine so far...
L

Linda L.
06/26/2019

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Have used in the past, always happy with service.
V

Veronica C.
04/24/2019

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

This is a Phenomenal company.
S

Sandra K.
03/27/2019

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Hoping for a quick electrical job.
N

Nick M.
03/27/2019

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

After-hours request.
Hoping for an easy fix.
S

Staci P.
03/17/2019

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

So far it is great!
L

Lisa C.
02/19/2019

Shopper Approved Checkmark Logo Verified Purchase

2.0
Overall Satisfaction Rating

this is my second request for service.
J

james R.
11/26/2018

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

good customer service for repairs
J

Jana N.
10/21/2018

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Website is easy to navigate
S

Staci P.
10/17/2018 , NC

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I have had a great experience with them and highly recommend them for any issues you may have. My technician was fantastic and provided great service, was polite, detailed and the best at what he did for us!!
Product Satisfaction
5/5
Price
5/5
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