MetalPromo is a world class metal promotions company specializing in custom metal goods including custom lapel pins, challenge coins, metal business cards, military medals, race medals, team pins, sports pins, custom keychains, metal awards and other metal promotional items. We work with companies, organizations and teams to provide high quality custom designs at an affordable price. Our designers and customer care staff are with you every step of the way to ensure you get exceptional service and quality designs.
Contact us today for your next project. We offer free artwork, free shipping, and exceptional service. Call us at 877-312-9794 or fill out our online form for more information.
163 Verified Customer Reviews
163 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.8
Overall Star
Rating
5-star reviews
About this Company
MetalPromo is a world class metal promotions company specializing in custom metal goods including custom lapel pins, challenge coins, metal business cards, military medals, race medals, team pins, sports pins, custom keychains, metal awards and other metal promotional items. We work with companies, organizations and teams to provide high quality custom designs at an affordable price. Our designers and customer care staff are with you every step of the way to ensure you get exceptional service and quality designs.
Contact us today for your next project. We offer free artwork, free shipping, and exceptional service. Call us at 877-312-9794 or fill out our online form for more information.
1 week ago
Talking directly to the artist during the iterative design process would have helped.
Company Response
Hi, Monty! Thank you for the feedback. We'll look into your suggestion, and do our best to make sure you'll encounter a better experience next time.
3 weeks ago
Customer service has been excellent. The design work has been excellent. Designer understood what we wanted throughout. Figuring out how to find proofs in my email (Apple Mail) was different, but figured it out. Very happy with you all to this point. Thank you.
Company Response
Hi, David! Thank you for the detailed feedback. We'll make sure to look into the issue and make sure it won't happen again in the future. We're very happy to have worked with you!
11/13/2023
Very pleased with all the help that was given to make sure of what I wanted on the coin
Company Response
Hi, Kevin! Thank you so much for the feedback. We will take into account your suggestion and see if we can implement this soon.
10/05/2023
I just received the coins that I ordered and they came out Awesome! What a great quality work that looks perfect. Ordering was simple, and had great, and fast communication. The artwork was fantastic, with some changes I made. Great coins at a great price!
Company Response
Thank you so much for the wonderful feedback, Todd! We're glad to know you're satisfied with your experience and the outcome of your order. We're looking forward to working with you again someday!
10/02/2023 , TN
Customer service was fantastic!! MetalPromo was quick to respond to any questions or design changes we had. Coins were delivered earlier than expected. We will definitely use MetalPromo again in the future!!
Company Response
Thank you for the 5-star rating, Cristie!
09/27/2023 , MA
I just placed the order so I obviously don't have the pins yet. Right away I felt like Metalpromo wanted my business and quickly responsed to my questions and provided proofs very quickly. I can't stand having to chase vendors/contractors! I am confident that the finished pins will look great and that our kids will be proud to trade them at Lake Placid!
Company Response
That is so nice to hear, Kevin. Thank you so much for the very warm review! And we're so glad you enjoyed your experience with us. We're excited for you to receive your pins soon!
09/08/2023
Honestly, I can't believe the quick and thorough responses from Metal Promo. From the estimate to the design, I can't wait to see the final product.
Company Response
Thank you so much for the amazing feedback, Todd! We can't wait for your order to arrive soon!
08/25/2023
During phone call experience poor audio quality. Experienced inaccurate information but was able to clarify accurate information before order.
Company Response
Hi, Sean! Thank you for the feedback and apologies for the issues you encountered during your call with us. We'll investigate this and make sure this doesn't happen again in the future. Nevertheless, we appreciate the four-star rating!
07/24/2023 , Iowa
Lightning-fast response time, the artist took my ideas, improved on them, and then combined all into just what I was hoping for in an amazing US Veteran themed challenge coin!
Abby in customer service was very nice and helpful when processing both the approval for the artwork and payment for the order over the phone and internet.
I've seen a 'real' example of this company's product already, and can hardly wait to have MY finished product to hand out to my local Veterans in appreciation for their service to our country!
Thanks PM.C!
Company Response
Hi, Kathi! Thank you for the detailed review. We always strive to ensure our customers are satisfied with their orders and provide a justifiable resolution when unexpected situations happen. We deeply apologize if the resolution we have prepared for you doesn't meet your expectations. Still, we already provided you with proof and confirmation that the plating was, indeed, correct and even laid out factory images that back this up. With that said, we are only limited to the available rectifications we have discussed over the phone and via e-mail, so if you feel willing to accept our offer, we'd be happy to discuss this again with you. Thank you!
06/26/2023 , TX
Everything was great and super easy to use!
06/25/2023
So far has been a good experience and looking forward to working with you on additional projects
Company Response
We really appreciate this, Kevin. Thank you for the awesome feedback and the 5-star rating! We look forward to working with you again too!
06/23/2023
Ya'll have made this whole process so quick and easy. I wasn't sure exactly what I was doing, but ya'll have answered all my questions quickly and made me feel more comfortable. I can't wait for my order to arrive.
Company Response
Hi, Jana! Thank you so much for believing in us. And we appreciate the 5-star rating and the excellent feedback! We can't wait for you to receive your order! Thank you!
06/21/2023
metal promo was great and we received our order on time!
Company Response
We appreciate the wonderful feedback and the 5-star rating, Steve. We'll let Mary Anne know how satisfied you are with her assistance. Thank you so much!
06/10/2023
It’s been good.
Company Response
Thank you for the perfect star rating and the warm feedback, Tim. We look forward to working with you again soon!
05/30/2023
I have designed other coins when I was at Tredroc Tire so I knew the experience would be great!! Can't wait to see this coin!
When I received the coins, I was very pleased with the quality, design and timeliness. Great job and well done!
Company Response
We're so glad to know you were satisfied with your experience with us, Craig. And thank you so much for the wonderful feedback and the 5-star rating!
05/26/2023 , MD
The fire station loved the end product. The coins turn out better then expected. We will be happy to order more in the future.
Company Response
We're so glad to hear you loved the coins! We're looking forward to working with you again too!
05/05/2023
The customer service at Metal Promo has been outstanding. The live chat feature has helped a great deal. Every member of the team has been very helpful with all the changes we made throughout the process.
Company Response
It has been our pleasure working with you, Steve. Thank you so much for the amazing review and the 5-star rating! We appreciate you for taking the time to share your thoughts about your experience with us. Hope to work again with you in the future!
04/24/2023
Hassle free with great communication and fast response times. Thank you!!!!
Company Response
Thank you for the 5-star rating and the excellent feedback, Bob. All of us MetalPromo appreciate you for trusting in us and our services. We hope to work with you again soon!
02/07/2023 , TX
It's much more than expected. The design and feel will definitely catch the attention of my customers. Thank you so much
Company Response
We hope you'll love the outcome, Rene! And thank you for the 5-star rating!
01/25/2023
Very easy to work with and great response to questions.
Company Response
We appreciate the very warm feedback and the 5-star rating, Shelley. Thank you so much!
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