megaseats.com Reviews

4.8 Overall Satisfaction Rating

Based on 2,970 Ratings

5
2517 (84.7%)
4
336 (11.3%)
3
79 (2.7%)
2
8 (0.3%)
1
30 (1%)
2,500+ 5 stars in a row

Customer Service

3.8 Average

5
(58)
4
(21)
3
(12)
2
(2)
1
(20)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

megaseats.com

About Us

MegaSeats.com is a secondary ticketing marketplace that is changing the way people buys tickets. MegaSeats offers millions of tickets to sports, concerts and theater events nation-wide.  What sets MegaSeats apart is that there are no service and shipping fees added  to check out. Simply, what you see is what you pay. At MegaSeats you"ll never over pay for tickets ever again. Just a quick and easy ticket shopping experience with no fees.  Thank you for stopping by,  we appreciate your feedback.

A

Anne
2 days ago , NY

3.0
Overall Satisfaction Rating

I already sent a comment. Honestly, it was a nightmare !
But here again : After placing ( a $800 ) ticket order, I received a mail telling me that I was supposed to watch a mail coming from another place ( Seat geek, Ticket blabla, aso .. ) to be able to access my tickets.
Really ?
So I had to call to understand and find out that you were only a middle man and did not know where the confirmation would come from. Moreover I had to wait 2 more weeks to get the confirmation mail.
Really ?
After having to check all mails coming from any kind of ticket vendor ( totally time consuming ) I received a mail from Seatgeek.
I was told that the ticket was still not accessible. I had to create a profile and to download the app ( Really ???? ) to get access to my ticket.
So my mother ( having no smart phone ) could not access it as I was not supposed to print it ( Really ??)
And after calling Megaseats and expressing my frustration in this lengthy and customer unfriendly process, I understood that I had no choice. So I had to download the Seatgeek app. But what about my mother ?
It took me 3 calls and some shouting to get somebody from Seatgeek to send me the tickets by mail link : WHY NOT FROM THE BEGINNING ?
If the idea is to have the tickets on your phone, JUST SEND A LINK so that we can open them IN A CLICK.
I have canceled my seatgeek app since and will not EVER order with Megaseats again.
Only stress, time consuming and clearly not aimed to facilitate the customer journey.
Tickets should be available by link to be opened with a click. That's it !
CustomerService
3/5
H

Heather
4 days ago , MI

4.0
Overall Satisfaction Rating

It would be helpful if you were given instructions to download the MBL app when purchasing the tickets. But once that was done the tickets were easy to get. I haven't used my tickets yet since the game was rescheduled so I'm still waiting to go. Due to the game being rescheduled my new tickets were in the app the same day so that was nice!
CustomerService
4/5
E

Eastsider
1 week ago , IN

5.0
Overall Satisfaction Rating

Mega Seats kept me informed through text messages. When I arrived at the venue I pulled up the tickets on my phone. The process was easy and I highly recommend Mega Seats.
CustomerService
5/5
A

Ann
1 week ago , IN

5.0
Overall Satisfaction Rating

Terrific price and very easy transfer of tickets! Will definitely look here next time I am in the market!
C

Connor
1 week ago , IN

1.0
Overall Satisfaction Rating

My tickets didn't work.
CustomerService
3/5
T

Tina D.
1 week ago

5.0
Overall Satisfaction Rating

Awesome seats for a great price.
A

Angela J.
1 week ago

5.0
Overall Satisfaction Rating

Very helpful
CustomerService
5/5
K

KGomez
1 week ago , CA

5.0
Overall Satisfaction Rating

Purchased my tickets and received them the next day. Super easy and fast. Thank you!
C

Cynthia C.
1 week ago , CA

5.0
Overall Satisfaction Rating

Customer service was excellent. They responded to my email within 10 minutes and were very helpful. Ensured that my parents were able to enter the stadium. Will certainly buy tickets again.
CustomerService
5/5
A

Annette L.
1 week ago , NV

4.0
Overall Satisfaction Rating

It was a good experience. Would use MEGAseats again!
CustomerService
4/5
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