marissacollections.com Reviews

About this Company

Marissa Collections owes its success to staying true to the original goal...commitment to helping clients develop their individual style through personalized service and extraordinary selection. Marissa Collections began in 1975 with a storefront boutique of hand selected items including clothing, jewelry, accessories and shoes which Marissa personally styled for each individual. The instant success among the small community on the Gulf of Mexico has continued over the years, emerging into a 10,000 square foot location in the Third Street South shopping district of Old Naples. Marissa Collections was destined to evolve and expanded to our second location at The Royal Poinciana Plaza in Palm Beach.

Marissa is the creative force behind this legendary store and Burt anchors the business end of operations. As a continuation of the legacy, their son Jay helms the marketing, jewelry and menswear end of the business. Together they have sustained the formula of providing the highest level of individual service. Unique styling, exemplary service and style in a beautifully designed store with Marissa's artistic force makes this women's specialty shop one of a kind.

Consistently receiving accolades from national fashion publications, clients from all over the world and designers alike, Harper's Bazaar "Style Leaders", Vogue's "Top 25 Warm Weather Shopping Destinations", Town and Country's "Highly Curated Guide to Jewelry", Women's Wear Daily and Elle.com proclaim Marissa Collections one of the "top specialty stores in the country".

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971 Verified Customer Reviews

971 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
882
(90.8%)
4 Shopper Approved - Review Star
59
(6.1%)
3 Shopper Approved - Review Star
16
(1.6%)
2 Shopper Approved - Review Star
5
(0.5%)
1 Shopper Approved - Review Star
9
(0.9%)

Customer Service
4.4
5 Shopper Approved - Review Star
91
4 Shopper Approved - Review Star
8
3 Shopper Approved - Review Star
7
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
12
SHOW DETAILS

5-star reviews
750+

5-star reviews

6 years collecting reviews

About this Company

Marissa Collections owes its success to staying true to the original goal...commitment to helping clients develop their individual style through personalized service and extraordinary selection. Marissa Collections began in 1975 with a storefront boutique of hand selected items including clothing, jewelry, accessories and shoes which Marissa personally styled for each individual. The instant success among the small community on the Gulf of Mexico has continued over the years, emerging into a 10,000 square foot location in the Third Street South shopping district of Old Naples. Marissa Collections was destined to evolve and expanded to our second location at The Royal Poinciana Plaza in Palm Beach.

Marissa is the creative force behind this legendary store and Burt anchors the business end of operations. As a continuation of the legacy, their son Jay helms the marketing, jewelry and menswear end of the business. Together they have sustained the formula of providing the highest level of individual service. Unique styling, exemplary service and style in a beautifully designed store with Marissa's artistic force makes this women's specialty shop one of a kind.

Consistently receiving accolades from national fashion publications, clients from all over the world and designers alike, Harper's Bazaar "Style Leaders", Vogue's "Top 25 Warm Weather Shopping Destinations", Town and Country's "Highly Curated Guide to Jewelry", Women's Wear Daily and Elle.com proclaim Marissa Collections one of the "top specialty stores in the country".

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S
Shopper Approved - Verified Customer Selket
01/16/2020 , NJ

Product photograph misrepresented actual product + product description also misrepresented product. Product arrived defective. I offered to keep it anyway provided I did not have to incur cost of repair, but customer service refused. Lost sale. Lost customer.

Customer Service
1/5
Delivery
5/5

Company Response

Hi Selket,

Our sincerest apologies for your experience with us at Marissa Collections. Unfortunately, we are unable to provide reimbursement for requested repairs although we did offer a 100% refund to you, instead of our policy of store credit for sale merchandise, along with a return label.

We greatly appreciate your understanding and assure you that we are fully committed to providing an excellent shopping experience for you going forward.

If you have any additional questions, please do not hesitate to reach out.

Warm Regards,
Marissa Collections

A
Shopper Approved - Verified Customer Anonymous Customer
01/14/2020 , CO

Excellent customer service

Delivery
5/5

H
Shopper Approved - Verified Customer Horsevet
01/14/2020 , CA

I received a very nicely packaged Brunello Cucinelli top...but there is a 'slight discoloration' in the center front of the garment. This was the only one in stock, so I suspect that there had been a prior issue with this piece.

I will be contacting customer service.

Delivery
5/5

Company Response

Hi Horsevet,

Our sincerest apologies for your experience with us at Marissa Collections. Unfortunately, we missed this discoloration when packing your merchandise. Due to your inconvenience, we did offer a 100% refund to you, instead of our policy of store credit for sale merchandise, along with a return label.

We greatly appreciate your understanding and assure you that we are fully committed to providing an excellent shopping experience for you going forward.

If you have any additional questions, please do not hesitate to reach out.

Warm Regards,
Marissa Collections

R
Shopper Approved - Verified Customer Rosemary K.
01/14/2020

Spoke to Angelica on the phone. She was great!!!!

Delivery
5/5

G
Shopper Approved - Verified Customer gale
01/11/2020

excellent website to shop


R
Shopper Approved - Verified Customer Rose
01/07/2020 , CA

The earrings were two day free shipping, which I really appreciate. UPS said they would arrive on Friday, then changed it on Friday to Monday. I feel that this was a UPS issue and not Marissa. Marissa always takes great care of their clients.

Customer Service
5/5
Delivery
2/5

N
Shopper Approved - Verified Customer Nancy C.
01/05/2020

Easy


A
Shopper Approved - Verified Customer Anonymous Customer
01/01/2020

I am satisfied with the experience

Delivery
5/5

F
Shopper Approved - Verified Customer Frances C.
12/31/2019

easy to shop and awesome 10% off 1st purchase!


A
Shopper Approved - Verified Customer Anonymous Customer
12/28/2019

Excellent!

Delivery
5/5

M
Shopper Approved - Verified Customer Manuel P.
12/27/2019

Very good


A
Shopper Approved - Verified Customer Anonymous Customer
12/27/2019

just found this site. got lowest price very happy


B
Shopper Approved - Verified Customer Brenda K.
12/24/2019 , FL

Loved all my things, but need to return one item. I didn't set account, so no way to return without contacting the store. Albeit it is Christmas time and I left town to be with family.
I'm sure the store will allow me to return the one item when I return.

Customer Service
3/5
Delivery
5/5

E
Shopper Approved - Verified Customer Elizabeth R.
12/23/2019 , WI

It was simply a perfect experience!

Customer Service
5/5
Delivery
5/5

J
Shopper Approved - Verified Customer Julie R.
12/21/2019

Wonderful offering!


J
Shopper Approved - Verified Customer Jennifer
12/20/2019

easy


C
Shopper Approved - Verified Customer ChiGal20
12/19/2019 , CA

It was really to shop using the Amazon check-out link on Marissa. That was a big factor in my purchase. I've bought another pair of earrings I liked from the same designer and Marissa Collections was one of the few sites that had them in stock and in different colors.

Delivery
4/5

A
Shopper Approved - Verified Customer Anonymous Customer
12/18/2019 , NY

Customer service and shopping experience is what you would expect from a high end boutique.

Customer Service
5/5
Delivery
5/5

H
Shopper Approved - Verified Customer Hiba H.
12/18/2019 , MA

The UPS delivery was delayed by one day and UPS had outsourced to a third party that I couldn't track.

Delivery
4/5

A
Shopper Approved - Verified Customer Anonymous Customer
12/18/2019

Thanks!


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