07/26/2021 , NC
Emily E. was helpful, insightful, and patient. Best of all, she didn't make fun of how I said 'expedite' or 'expedition' nor did I pick on her for her 'cawfee tawk'. She's an asset to the team!
07/07/2021 , NY
Am setting up a self-directed IRA and needed an expert to help with the process and how to avoid minefields. Madison Trust has been terrific. Easy to reach and to engage, providing personalized service through highly knowledgeable people who take personal responsibility to help address questions. It can be a cumbersome process but they have clearly identified what can and can't be done and work closely with clients to ensure you know all the rules and regulations. Highly recommend Madison Trust.
06/23/2021 , TX
Yesterday I spoke at some length with Jourdan and today with Emily Of the Madison Trust Support Team. They did not request that I write a review of their response to my needs; but, in today's world service is often lacking and the service these ladies provided was uniquely competent and helpful. My creation of my Madison account and the development by Broad of an LLC to be an asset in the Madison account had complexity and lack of common steps of procedure. They not only were trying to be helpful but they were actually listening and responding without following the bureaucractic "script" responses you often get from many companies today. All the steps are progressing and I believe Madison is training their team to be informed, competent to address problems and dedicated to providing customer service.
06/21/2021 , VA
I am very pleased with Madison Trust customer service team in general, and with Emily E. for her coordial and freindly responses to my questions. Emily is very knowledgeble with the subject / service and she was curteous and helpful.
06/08/2021 , CA
I spoke with Emily E regarding my trust and documents needed. She was extremely helpful and answered all my questions.
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