Madison Trust Company Reviews

About this Company

Madison Trust Company is one of the leading Self-Directed IRA Custodians.   We enable our clients to invest their retirement money directly into alternative assets such as real estate, private placements, promissory notes, and much more.

Madison Trust Company is dedicated to providing the best customer support in the Self-Directed IRA industry while offering competitive pricing.  Customer satisfaction is our #1 goal. 

 

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528 Verified Customer Reviews

528 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
490
(92.8%)
4 Shopper Approved - Review Star
31
(5.9%)
3 Shopper Approved - Review Star
5
(0.9%)
2 Shopper Approved - Review Star
2
(0.4%)
1 Shopper Approved - Review Star
0
(0%)

Customer Service
4.9
5 Shopper Approved - Review Star
455
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1

About This Company

Madison Trust Company is one of the leading Self-Directed IRA Custodians.   We enable our clients to invest their retirement money directly into alternative assets such as real estate, private placements, promissory notes, and much more.

Madison Trust Company is dedicated to providing the best customer support in the Self-Directed IRA industry while offering competitive pricing.  Customer satisfaction is our #1 goal. 

 

Filter
J
Jason W.
07/26/2021 , NC

Emily E. was helpful, insightful, and patient. Best of all, she didn't make fun of how I said 'expedite' or 'expedition' nor did I pick on her for her 'cawfee tawk'. She's an asset to the team!

Customer Service
5/5

K
Kevin S.
07/07/2021 , NY

Am setting up a self-directed IRA and needed an expert to help with the process and how to avoid minefields. Madison Trust has been terrific. Easy to reach and to engage, providing personalized service through highly knowledgeable people who take personal responsibility to help address questions. It can be a cumbersome process but they have clearly identified what can and can't be done and work closely with clients to ensure you know all the rules and regulations. Highly recommend Madison Trust.

Customer Service
5/5

J
James Y.
06/23/2021 , TX

Yesterday I spoke at some length with Jourdan and today with Emily Of the Madison Trust Support Team. They did not request that I write a review of their response to my needs; but, in today's world service is often lacking and the service these ladies provided was uniquely competent and helpful. My creation of my Madison account and the development by Broad of an LLC to be an asset in the Madison account had complexity and lack of common steps of procedure. They not only were trying to be helpful but they were actually listening and responding without following the bureaucractic "script" responses you often get from many companies today. All the steps are progressing and I believe Madison is training their team to be informed, competent to address problems and dedicated to providing customer service.

Customer Service
5/5

K
Kanaka B.
06/21/2021 , VA

I am very pleased with Madison Trust customer service team in general, and with Emily E. for her coordial and freindly responses to my questions. Emily is very knowledgeble with the subject / service and she was curteous and helpful.

Customer Service
5/5

S
Sunil
06/08/2021 , CA

I spoke with Emily E regarding my trust and documents needed. She was extremely helpful and answered all my questions.

Customer Service
5/5

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