"I had heard that Faye Roman was great to deal with (from Tim Connolly of Plattsburgh, NY), and that was an under-evaluation! She was really terrific on several instances/questions that I had. And now you've made major improvements to your web site! The only thing I can think of for further improvement that would impact me is an Owner's Manual for each telescope or piece of equipment you sell. I own a $10,000 telescope (Lunt LS152THa) and have no Owner's Manual? I would hope you're working on that. Thank you!"