luna.com Reviews
775 Verified Customer Reviews
775 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.4
Overall Star
Rating
5-star reviews
01/30/2021 , PA
I'm very satisfied with Luna's work which was done professionally and timely. I'm very grateful for that and definitely recommend this company to my friends. Thank you Luna.
01/20/2024
Very professional service from the quote to the installation. The installers did a fantastic job and were very hardworking and pleasant. The floors are fantastic and we are extremely happy with our choice of laminate to replace all our carpeting.
Highly recommend Luna.
01/20/2024 , IL
It was a great experience. Everybody was friendly, kind and helpful. Excellent job!
01/19/2024
I had a problem with the installation date but then spoke with a lady who fixed everything for me. Installers were wonderful and did such a great job. I have already told friends about the service they provided. Thanks
01/19/2024
This is the third time I have had Luna do my floors.
Each time, my floors look terrific.
01/19/2024 , IL
I had both my bedrooms done, living room and will be having a back area TV room completed in the Spring. I have been happy with them so far. making an appt. was easy, the Rep. I spoke with was the original one even though it was not her area. She makes everything easy and goes through whatever questions you may have.
01/19/2024 , IL
From start to finish it was an excellent experience. The sales rep worked to understand our need, budget, and style, and worked with us to get the best option.
At install, the team was quick, informative, and easy to work with.
01/19/2024 , MA
Had an issue contacted customer service and they took care of the issue immediately
01/18/2024 , WI
Very satisfy with the service. Very professional and helpful l. I love my carpet.
01/18/2024 , MD
Excellent customer service. The contractors did an excellent job. My installation was fast and took less time than expected.
Thanks LUNA
01/17/2024 , IL
The saleswoman was very good. the installers were awesome.
01/16/2024 , VA
I contacted Luna to cancel the job, but I couldn't because they counted Thanksgiving, which is a federal holiday, as one of the three business days to change my mind. Ridiculous.
But the installers were amazing. They were professional and courteous, they did an amazing job, and they were quick and efficient. It took them around 6 hours to do three bedrooms and closets-including a closet with odd built-in shelves! Such a great installation experience!
01/16/2024 , MD
I an very happy that I called Luna for my new carpet installation. I was impressed from the initial phone call and appointmemt, to the installation. They did a great job at a very competitive price.
01/16/2024 , IL
The guys who installed basement carpet and upstairs stairs did a fantastic job. Three weeks later I had bottom stairs done and there was confusion and being right carpet after 45 minutes the carpet was installed. Unfortunately a week later I fell down downstairs stairs and spilled what I was carrying and stained stairs and botttom of basement carpet. I purchased the extended warranty/service plan and it is taking a long time to get final approval to replace damaged areas. It's been 2 and half to 3 weeks since claim was reported. I leave emails and voicemails with the person handling my claim about updates and what's going on but I do not get a reply unless I really bother them
01/16/2024 , DE
Great experience, fair price, knowledgeable salesman, professional installers, quick turnaround, love the floor
01/16/2024 , MD
The installation went fine. The installer was courteous and diligent in his work.
01/16/2024 , VA
Our salesman was efficient and helpful. Our installers were quick and hard working. I love our new carpet!! It was a wonderful experience!
08/14/2023 , AL
Installers and sales agents was very professional.
08/13/2023 , MD
This was our 2nd time using Luna, and both times have been great! Very easy to setup an appointment online, sales person arrived on time and was excellent! Was able to schedule the install for the next day. The final product looks amazing, install crew did a fantastic job. Highly recommend!
08/11/2023 , VA
Luna offered a quality flooring product, at a fair price, and their installers were craftsmen who did an exceptional job. The fit and finish is superb!
08/11/2023 , IL
Good pricing and a nice job on the carpet installation.
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