luna.com Reviews

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775 Verified Customer Reviews

775 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
522
(67.4%)
4 Shopper Approved - Review Star
128
(16.5%)
3 Shopper Approved - Review Star
57
(7.4%)
2 Shopper Approved - Review Star
32
(4.1%)
1 Shopper Approved - Review Star
36
(4.6%)

Would Recommend
4.4
5 Shopper Approved - Review Star
535
4 Shopper Approved - Review Star
116
3 Shopper Approved - Review Star
44
2 Shopper Approved - Review Star
32
1 Shopper Approved - Review Star
48
Customer Service
3.3
5 Shopper Approved - Review Star
93
4 Shopper Approved - Review Star
38
3 Shopper Approved - Review Star
34
2 Shopper Approved - Review Star
30
1 Shopper Approved - Review Star
64
SHOW DETAILS

5-star reviews
500+

5-star reviews

8 years collecting reviews
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G
Galina Z.
01/30/2021 , PA

I'm very satisfied with Luna's work which was done professionally and timely. I'm very grateful for that and definitely recommend this company to my friends. Thank you Luna.

Would Recommend
5/5

D
DJM
01/20/2024

Very professional service from the quote to the installation. The installers did a fantastic job and were very hardworking and pleasant. The floors are fantastic and we are extremely happy with our choice of laminate to replace all our carpeting.

Highly recommend Luna.

Would Recommend
5/5

U
Ursula S.
01/20/2024 , IL

It was a great experience. Everybody was friendly, kind and helpful. Excellent job!

Would Recommend
5/5

A
Annie
01/19/2024

I had a problem with the installation date but then spoke with a lady who fixed everything for me. Installers were wonderful and did such a great job. I have already told friends about the service they provided. Thanks

Would Recommend
4/5
Customer Service
5/5

K
Karen
01/19/2024

This is the third time I have had Luna do my floors.
Each time, my floors look terrific.

Would Recommend
5/5

E
Ed M.
01/19/2024 , IL

I had both my bedrooms done, living room and will be having a back area TV room completed in the Spring. I have been happy with them so far. making an appt. was easy, the Rep. I spoke with was the original one even though it was not her area. She makes everything easy and goes through whatever questions you may have.

Would Recommend
5/5

B
Barton
01/19/2024 , IL

From start to finish it was an excellent experience. The sales rep worked to understand our need, budget, and style, and worked with us to get the best option.

At install, the team was quick, informative, and easy to work with.

Would Recommend
5/5

D
Dian
01/19/2024 , MA

Had an issue contacted customer service and they took care of the issue immediately

Would Recommend
5/5
Customer Service
5/5

A
Ana M.
01/18/2024 , WI

Very satisfy with the service. Very professional and helpful l. I love my carpet.

Would Recommend
5/5

D
Darlene
01/18/2024 , MD

Excellent customer service. The contractors did an excellent job. My installation was fast and took less time than expected.

Thanks LUNA

Would Recommend
5/5

A
Anonymous Customer
01/17/2024 , IL

The saleswoman was very good. the installers were awesome.

Would Recommend
5/5

J
Joy C.
01/16/2024 , VA

I contacted Luna to cancel the job, but I couldn't because they counted Thanksgiving, which is a federal holiday, as one of the three business days to change my mind. Ridiculous.

But the installers were amazing. They were professional and courteous, they did an amazing job, and they were quick and efficient. It took them around 6 hours to do three bedrooms and closets-including a closet with odd built-in shelves! Such a great installation experience!

Would Recommend
5/5
Customer Service
1/5

A
Al
01/16/2024 , MD

I an very happy that I called Luna for my new carpet installation. I was impressed from the initial phone call and appointmemt, to the installation. They did a great job at a very competitive price.

Would Recommend
5/5

A
Anonymous Customer
01/16/2024 , IL

The guys who installed basement carpet and upstairs stairs did a fantastic job. Three weeks later I had bottom stairs done and there was confusion and being right carpet after 45 minutes the carpet was installed. Unfortunately a week later I fell down downstairs stairs and spilled what I was carrying and stained stairs and botttom of basement carpet. I purchased the extended warranty/service plan and it is taking a long time to get final approval to replace damaged areas. It's been 2 and half to 3 weeks since claim was reported. I leave emails and voicemails with the person handling my claim about updates and what's going on but I do not get a reply unless I really bother them

Would Recommend
4/5
Customer Service
3/5

N
Nick
01/16/2024 , DE

Great experience, fair price, knowledgeable salesman, professional installers, quick turnaround, love the floor

Would Recommend
5/5

D
Deborah H.
01/16/2024 , MD

The installation went fine. The installer was courteous and diligent in his work.

Would Recommend
5/5

J
J J.
01/16/2024 , VA

Our salesman was efficient and helpful. Our installers were quick and hard working. I love our new carpet!! It was a wonderful experience!

Would Recommend
5/5

A
Al
08/14/2023 , AL

Installers and sales agents was very professional.

Would Recommend
5/5

S
Steve
08/13/2023 , MD

This was our 2nd time using Luna, and both times have been great! Very easy to setup an appointment online, sales person arrived on time and was excellent! Was able to schedule the install for the next day. The final product looks amazing, install crew did a fantastic job. Highly recommend!

Would Recommend
5/5

J
JEP
08/11/2023 , VA

Luna offered a quality flooring product, at a fair price, and their installers were craftsmen who did an exceptional job. The fit and finish is superb!

Would Recommend
5/5
Customer Service
5/5

J
jeff E.
08/11/2023 , IL

Good pricing and a nice job on the carpet installation.

Would Recommend
5/5

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