lightninggps.com Reviews

About this Company

Serving customers since 2006, Lightning GPS is a recognized leader in professional GPS tracking and surveillance. We offer a full roster of affordable and customizable GPS solutions for small business, enterprise clients and everyone on between. We help you find the right GPS tracking solution for your business needs. We look forward to working with you to reduce costs, increase productivity and take control of your remote workforce. 

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31 Verified Customer Reviews

31 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
25
(80.6%)
4 Shopper Approved - Review Star
3
(9.7%)
3 Shopper Approved - Review Star
1
(3.2%)
2 Shopper Approved - Review Star
2
(6.5%)
1 Shopper Approved - Review Star
0
(0%)

Price Satisfaction
4.7
5 Shopper Approved - Review Star
25
4 Shopper Approved - Review Star
2
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Delivery Time
4.7
5 Shopper Approved - Review Star
24
4 Shopper Approved - Review Star
4
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Customer Service
4.4
5 Shopper Approved - Review Star
15
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
Product Satisfaction
4.4
5 Shopper Approved - Review Star
22
4 Shopper Approved - Review Star
4
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
25

5-star reviews

About this Company

Serving customers since 2006, Lightning GPS is a recognized leader in professional GPS tracking and surveillance. We offer a full roster of affordable and customizable GPS solutions for small business, enterprise clients and everyone on between. We help you find the right GPS tracking solution for your business needs. We look forward to working with you to reduce costs, increase productivity and take control of your remote workforce. 

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E
EJ
11/04/2023 , CA

Very Helpful

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

A
Armando
10/26/2023 , FL

Everything's good so I'll need links to install and services you send to me as possible.Thanks in advance

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

B
Becky K.
04/08/2023 , TN

I'm not very tech savvy so I had to call and get some information about the product I purchased, the lady I spoke with was very helpful, she helped me understand the device and the services we purchased. I recommend this to anyone who needs to track a vehicle.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

M
Miguel
11/10/2022 , CA

Good product for price

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

E
E V.
02/11/2022 , AL

Tracker. Are slow. Delay. In tracking. Loose location. By 5seconds or more. Needs up dates. Every two days. Hard to get. Techs on phone
Please fixes ASAP
Mr Hinton.

Product Satisfaction
2/5
Price
2/5
Customer Service
2/5
Delivery
2/5

Company Response

We appreciate your valuable feedback and apologize for any inconvenience caused. Our team is committed to investigating the issue and finding a solution. If you could kindly reply to our message with your phone number and a convenient time for us to call you, we would be happy to discuss your experience with you and turn it into a positive one. Thank you for your patience and understanding. We hope to hear from you soon.

Lightning GPS


A
Anonymous Customer
06/20/2021

Terrific

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

P
Poor I.
05/21/2021 , IL

I contacted your online chat representative, Lino. He either could not or would not answer my questions regarding TXD and RXD. I then called your phone support. The person I talked with also gave me no answers. I would like to know what the TXD, RXD, Output 1, and output 2 are used for. I would like to use this product to it fullest capability. Clearly it has abilities that are not covered in the user manual.

Product Satisfaction
1/5
Price
5/5
Customer Service
1/5
Delivery
5/5

Merchant Response

lightninggps.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

A
Anonymous Customer
04/26/2021

My primary contact, Adrian Evangelista, always responds promptly and capably. Regardless how long it has been since we've spoken, she demonstrates familiarity with our account and can take care of us. As fleet manager, I wish all the customer service agents I interact with were as helpful as her.

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

D
dee
11/07/2020 , FL

I was told it would be activated when it arrived. I was told customer support was available,but it isn't available on weekends

Product Satisfaction
2/5
Price
3/5
Delivery
3/5

Company Response

Hello,

Thank you for your feedback and, we apologize for the confusion. As stated on our website, our hours of operation are from Monday to Friday from 9 am to 8 pm EST only. We tried to get in touch with you, but we have not received a response. We'd love to earn your 5-stars. Could you please share your contact details with us at [email protected] so that we can get in touch with you and resolve the matter? We thank you for your patience and understanding.

Best regards,
Lightning GPS Team

A
Anonymous Customer
08/09/2020

Great product!!! Customer service is super nice and helpful!!!!

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

M
MDP
08/29/2019 , MD

Always a pleasure to deal with

Product Satisfaction
4/5
Price
5/5
Delivery
5/5

J
Jj
01/05/2019

This is the third time I have ordered from here and two of the three have not been shipped complete or were shipped incorrectly

Product Satisfaction
1/5
Price
3/5
Customer Service
4/5
Delivery
4/5

Company Response

Hello,

Thank you for your feedback and, we apologize for the inconvenience. We tried to get in touch with you directly, but as we have not heard back from you, we hope this means that you were able to get the issue resolved through our Support team. If we can be of any help, please don't hesitate to reach us anytime.

Lightning GPS Team

A
Satisfied_Customer_
10/17/2018

Lightning is very responsive to customer issues and I am quite satisfied with their service.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Hello,

Thank you for taking the time to review your experience with us! Our mission is to maintain our position as the finest, most responsive provider in the security and surveillance industry. We’re happy to hear that you’ve found us and use our services.

Lightning GPS Team


V
Vanessa
10/16/2018 , SC

Great quality, price, and service for my small business.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Hello,

Thank you for your feedback! We constantly do our best to offer high-performance and great quality products at a fair and reasonable price. We always look for ways to improve our current listings. We appreciate your business and your trust in us.

Lightning GPS Team


P
Paula
10/16/2018 , MD

Easy to use and the customer care is quick to give support.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Hello,

Thank you for such a great review! When you call BrickHouse Security, you'll always get to talk to a real person who will work with you to ensure that your needs are met. Please feel free to contact us if you need further help.

Lightning GPS Team


M
Marin
10/04/2018 , NJ

The service platform itself is excellent, and the support reps are friendly and helpful.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Hello,

Thank you for sharing your feedback! As a company, we do our best to uphold our mission to provide a responsive solution in the security and surveillance industry. We offer world-class customer service, unmatched technical expertise, and unlimited lifetime technical support. Please don’t hesitate to contact us if you need help with anything.

Lightning GPS Team

A
Shopper Approved - Verified Customer Anonymous Customer
10/04/2018

Working with LightningGPS has been a fantastic experience for my business. Customer service is knowledgeable and the service is exactly what we were looking for.

Would Recommend
5/5
Would Buy Again
5/5

Company Response


Hello,

We appreciate your comment! Our team is fully trained, skilled and qualified to provide an excellent service. If you would need help with anything, please don't hesitate to call us.

Lightning GPS Team

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