02/11/2022 , AL
Tracker. Are slow. Delay. In tracking. Loose location. By 5seconds or more. Needs up dates. Every two days. Hard to get. Techs on phone
Please fixes ASAP
05/21/2021 , IL
I contacted your online chat representative, Lino. He either could not or would not answer my questions regarding TXD and RXD. I then called your phone support. The person I talked with also gave me no answers. I would like to know what the TXD, RXD, Output 1, and output 2 are used for. I would like to use this product to it fullest capability. Clearly it has abilities that are not covered in the user manual.
My primary contact, Adrian Evangelista, always responds promptly and capably. Regardless how long it has been since we've spoken, she demonstrates familiarity with our account and can take care of us. As fleet manager, I wish all the customer service agents I interact with were as helpful as her.
11/07/2020 , FL
I was told it would be activated when it arrived. I was told customer support was available,but it isn't available on weekends
Merchant Company Response
Thank you for your feedback and, we apologize for the confusion. As stated on our website, our hours of operation are from Monday to Friday from 9 am to 8 pm EST only. We tried to get in touch with you, but we have not received a response. We'd love to earn your 5-stars. Could you please share your contact details with us at [email protected] so that we can get in touch with you and resolve the matter? We thank you for your patience and understanding.
Lightning GPS Team
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