"Paul at the online help was very efficient.
When the laptop charger arrived it had the correct slightly odd plug which fitted my Gigabyte AERO laptop. The charger works which was pleasing as the voltage is very high for this laptop.
The only disappointment was that this replacement (my orginial charger was stolen) is much larger and heavier than the charger provided with the laptop when new by Gigabyte.
However the service from laptopchargerfactory was good in that I needed the charger as a self employed person to keep working and the one day delivery option worked to get me the replacement charger the next day."