I really like the sofa I purchased and I received it quickly. However, the customer service I received over the phone was not good. One person told me they couldn't tell me when I would be getting my sofa. I have to call the delivery company myself to get an eta. Once my sofa was already delivered. I had someone from customer service call me to tell me my sofa would ship in one to two days. She had no idea my sofa was already delivered. They don't seem very organized or customer service oriented.