3 weeks ago
Fast delivery, always in stock
Excellent service again
no invoice provided
order split despite notification full order dispatched
long wait for balance of order with zero updates / notification of eventual dispatch
Merchant Company Response
Invoices are sent as PDFs by email - please check your spam folder - and you can also download/print the invoice from the myaccount section of the website.
You placed an order for 16 of a particular item, with 3-4 working day delivery. We only had 14 in stock so we sent these with next day delivery and backordered the other 2. The remaining 2 were sent 4 days after the order was placed, also with next day delivery.
As for the dispatch emails, yes the first dispatch email incorrectly stated all 16 had been sent - that was human error. We would normally send a separate dispatch note when the backordered items were sent, but that did not happen on this occasion because according to the system the order was complete (due to the error above).
I'm sorry for the confusion, and the slight delay in getting the items to you.
All good thanks
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