koehnjewelry.com Reviews

About this Company

We specialize in beautiful diamonds, engagement rings, wedding rings, and diamond jewelry.  We live to "Rock Worlds" through what we do, how we do it, and what we sell.  It's more than diamonds and rings in the end...it's about YOU...and your moment in the sun.  

You'll know we're different (in a good way) the second you walk in with the best staff in the world, Hearts On Fire Diamonds, Tacori, Simon G, Henri Daussi, Pandora Jewelry, Honora Pearls, and Alex & Ani. We're a diamond store to be sure...but with a twist. You'll definitely walk out different than when you came in. Visit our Wisconsin Jewelry Store.

Filter

91 Verified Customer Reviews

91 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
87
(95.6%)
4 Shopper Approved - Review Star
2
(2.2%)
3 Shopper Approved - Review Star
1
(1.1%)
2 Shopper Approved - Review Star
0
(0%)
1 Shopper Approved - Review Star
1
(1.1%)

Customer Service
5.0
5 Shopper Approved - Review Star
1
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Product Satisfaction
5.0
5 Shopper Approved - Review Star
35
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
SHOW DETAILS

5-star reviews
87

5-star reviews

About this Company

We specialize in beautiful diamonds, engagement rings, wedding rings, and diamond jewelry.  We live to "Rock Worlds" through what we do, how we do it, and what we sell.  It's more than diamonds and rings in the end...it's about YOU...and your moment in the sun.  

You'll know we're different (in a good way) the second you walk in with the best staff in the world, Hearts On Fire Diamonds, Tacori, Simon G, Henri Daussi, Pandora Jewelry, Honora Pearls, and Alex & Ani. We're a diamond store to be sure...but with a twist. You'll definitely walk out different than when you came in. Visit our Wisconsin Jewelry Store.

Filter
A
Shopper Approved - Verified Customer Anonymous Customer
11/28/2016

I have done business here for over 10+ years. Andy and his team are theeeee BEST in the biz. If you feel at times other stores are trying to swindle your hard earned cash with a high pressure sales pitch...you won't get there here. They are caring folks who just want to help make your purchase special and have it be something you truly love. They are as you say "Good People".

Company Response

OK...WOW! It sounds like I wrote this. (I didn't. Ha!) Thank you so much for the 5 stars...and for the dialog as well. Amazing and appreciated and I can't wait to share this with our team. Take care and we look forward to seeing you again! Best, Andy Koehn

G
Shopper Approved - Verified Customer Gavin P.
09/27/2016

Turned a stressful situation (buying an engagement ring) into an easy/enjoyable one. Highly recommend to everyone!

Product Satisfaction
5/5

Company Response

Gavin you rule! Thank you for this short and sweet review. Congrats to you and Colleen and we hope to see you again soon! Best, Andy Koehn

A
Shopper Approved - Verified Customer Andy M.
09/12/2016 , WI

My experience was nothing short of excellent! Before I swung by the shop, I was set on going to Kesslers, but I instantly felt comfortable with Koehn & Koehn. Jenn, Andy, and the rest of the staff did an awesome job helping me select the perfect ring for my fiance. I would recommend this place to any of my friends who may be getting engaged around the area. I always felt comfortable and never felt pressured even for a second throughout the process. Jenn also spent some time educating me on the in's and out's of the ring that I purchased. I wouldn't have wanted to go anywhere else for this purchase.

Product Satisfaction
5/5

J
Jen
08/19/2016 , WI

I love my custom wedding bands and the bands we ordered! Dealing with Andy and Jenn and the rest of the staff has been great! I would definitely recommend Koehn & Koehn and will go to them again!

Product Satisfaction
5/5

Company Response

Alright, Jen! Thank you so much for coming in and letting us help you! (Our goldsmith loved the thumbs up pic you let us take. It's nice for her to see those reactions every once in a while. Means a lot.) Also thank you for the review! Helps us little guys as you know. Take care and we'll see you again soon! Best, Andy Koehn

S
sara E.
07/18/2016 , WI

Thank you Andy - I love my ring!
Had an antique ring that the diamond broke + some of the pronges broke.
It was really easy to choose a replacement diamond from the selection on display, and the best part was that they placed the diamond and fixed the pronges on the spot, received my fixed and beautiful diamond ring the same day.

Product Satisfaction
5/5

Company Response

Sara...THANK YOU for the review AND for choosing to come to our store! It was fun talking with all of you...and I'm so glad we could help you you out so quickly and efficiently. (Our goldsmith is top shelf. Just the best.) I thought it turned out perfect...and that's the best part I think. Thank you a thousand times...and have a great rest of the year! Best, Andy Koehn

L
Lori W.
07/18/2016 , WI

Andy and all his staff are wonderful, very friendly and like family.

Product Satisfaction
5/5

Company Response

Hey thanks, Lori! So happy to meet you and glad you have a nice time when you visit! We'll see you again soon! Best, Andy Koehn

S
Shopper Approved - Verified Customer Sarah M.
06/06/2016

5 stars aren't enough! BEST experience designing a ring with K&K! Thank you for your time, attention to detail and communication from the beginning to the end! The final product has exceeded my expectations in every way-Thank you for making my vision become a reality!

Company Response

Sarah, you're just so awesome! Thank you for this review...but more than that...for letting us help you create your dream ring! (I gotta tell you...that baby is crazy beautiful!) Please stop by anytime to have it cleaned and checked...or to just say, "Hi!" We like that too. Happy Anniversary again...and we hope to see you soon! Best, Andy Koehn

Z
Zack
05/25/2016 , WI

I had been shopping for the perfect engagement ring. Did lots of research and found Koehn and Koehn. From the start I felt very comfortable and their sales staff was very knowledgeable and zero pressure. I found exactly what I wanted and price was where I wanted it to be.

Product Satisfaction
5/5

Company Response

Zack I'm so happy you found us; and the ring, and it was a great experience for you! We want to be fun and exciting...not just in our store...but sort of the whole process. From, "I'm gonna do this!" to "She said YES!" Glad we could help do that for you. Once again...THANK YOu! Hope to see you again soon. Best, Andy Koehn

K
Kevin
05/20/2016 , WI

I came in with an idea of how I wanted to modify my wife's ring for our 10 year anniversary. Andy and Jennifer made that idea a reality, and what an amazing reality it turned out to be. I've gone to Koehn & Koehn for all my jeweler needs since getting engaged 11 years ago, and I'll always come back. Thanks for everything!

Product Satisfaction
5/5

Company Response

I am SO glad to hear this, Kevin! The ring turned out so great...and we have to give a lot of that credit to our goldsmith, Ali. She's just awesome. Thank you again for letting us help you! (I texted Jenn a picture when it was done so she could see it too.) Take care and thank you, thank you! Best, Andy Koehn

W
Woody
04/24/2016

Bought my engagement ring at Koehn & Koehn. It was an awesome experience. Great service and the people there really helped me with picking out the ring and diamond. I highly recommend this place.

Product Satisfaction
5/5

Company Response

I know I sound like a broken record, but we never get tired of hearing that you had "...an awesome experience." Thank you for trusting us, and thank you SO much for taking the time to let people know that we're easy to get a long with ;-) Take care! AK

M
Michelle
03/21/2016 , WI

They exceeded my expectations. I needed my engagement ring fixed, and was looking for a new setting for my wedding band that I never liked. I had an idea in mind of what I wanted, but Andy showed me something completely different, and it is amazing! They truly know their business, and I will return!

Product Satisfaction
5/5

Company Response

Michelle you were very fun to work with...and we couldn't be happier that you found us! Really glad we could help you out and we look forward to seeing you again. Thanks a million! AK

A
Shopper Approved - Verified Customer Anonymous Customer
02/20/2016

If you want to be treated leith smiles and happiness, this is the place to go. Jenn made my shy daughter smile and feel special. I asked why she was so shy and she told me because that lady is so pretty

Company Response

"Smiles and happiness..." seem in short supply some days. Glad you found them with US! (We really do try...and it's nice when it pays off.) Thanks so much for finding us...and we look forward to seeing you again soon! (I'm sure Jenn is especially looking forward to seeing your daughter again!) Best, Andy Koehn

B
Shopper Approved - Verified Customer Brooke N.
01/25/2016

Everyone at Koehn & Koehn is so friendly, knowledgeable, and helpful. Each time I visit is a new fun experience. They have great products and events. I send all of my family and friends to this amazing store!

Company Response

And we LOVE it when you stop in, Brooke! Thanks for the public shout. You're the greatest! Best, Andy

M
Mike A.
12/23/2015 , WI

Fabulous service. Andy helped me find exactly what I was looking for. My wife loves it. Thanks Andy

Product Satisfaction
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
12/07/2015

Went into Koehn & Koehn for my 6 month check in for my engagement ring, and I noticed one of the stones was a little loose. The girl (who was very friendly. Her name was Gabrielle.) had to call down, who I now know is the manager or owner (Andy) Who was incredibly nice, to get some help entering it in. I had also asked about getting my ring replated and he told me what it would cost. Once I told him I got it there he informed me that fixing the setting was included in my warranty and they would just replate it at the same time. Not only was my experience fantastic this time around but every time I've come in for the past year since I got my ring AND when my fiancé bought the ring. He had nothing but incredible things to say about John. Very friendly fantastic service, not pushy by any means, just all around a great place.


J
Shopper Approved - Verified Customer Jen F.
12/05/2015 , WI

Staff went above and beyond to welcome us and help make our experience memorable. I plan to return . . . today!

Product Satisfaction
5/5

Company Response

Ha! Well that's so nice to hear, Jen! We'll be looking for you. (And the staff will be nice again. Promise!) Thank you so much for the review. Best, Andy Koehn

D
Dawn
09/24/2015 , WI

Helped me find a particular item. Great staff.

Product Satisfaction
5/5

B
Brenda K.
08/17/2015 , WI

I came in looking for a Pandora bracelet and charms for my mom's 75th birthday. Your store had all of the charms in stock along with bracelet (style and size). As an extra bonus for me, all of the charms and bracelet were wrapped individually.

Thank you for your gracious hospitality and service! If we need more charms, I will be back.
Brenda Koeppel

Product Satisfaction
5/5

Company Response

Thanks for stopping by, Brenda...and this nice review! We look forward to seeing you again and I'm especially glad you appreciate the gift wrapping. (Because I like that service too!) Take care... AK

K
Kristin G.
07/30/2015 , WI

I had a great first experience! I felt that no matter what my budget is K&K is the place for me! No judgment and I looked awful when I was in there! They treated me like I had a million dollars . I WILL definitely be back because if that AMAZING customer service!!!!!

Product Satisfaction
5/5

Company Response

Thank you for saying so, Kristin! We love our customers...and so happy to include you on that list now! It's the best!

A
Shopper Approved - Verified Customer Anonymous Customer
07/05/2015

I have had nothing but an amazing experience at Koehn & Koehn. I am from Milwaukee and stumbled across them when I was looking for engagement rings and have since been back a few more times. I haven't found any other jeweler that can match the level of personal customer service that they focus on here and I will continue to come back for year to come!

Company Response

Thank you so much for the kind review and for making the trip from Milwuakee to the WB! Looking forward to seeing you again!

Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website

© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024