Kitchen & Bath Authority makes it easy for brand-oriented, value-conscious consumers to find wonderful products they love, every day we offer superior quality goods and top brands at up to 70% off retail value. We stand behind the quality, authenticity and value of all of our products we are dedicated to offering the best possible shopping experience available online.

Our commitment to the customer's experience begins with the web site and continues through to the purchase with state-of-the-art fulfillment and highly responsive customer service. Kitchen & Bath Authority’s management team has deep expertise in merchandising, retailing, direct marketing and technology.  Led by experienced buyers, together with strong supplier relationships and strict buying disciplines, Kitchen & Bath Authority purchases high-quality goods at outstanding values.

At Kitchen & Bath Authority we believe in service with a smile. With years of experience and a track record as one of the industry's fastest growing companies, Kitchen & Bath Authority has what it takes for continued success. What does this mean to you? You can do business with Kitchen & Bath Authority with confidence.

Visit us here: www.kbauthority.com

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11,904 Verified Customer Reviews

11,904 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
9072
(76.2%)
4 Shopper Approved - Review Star
1883
(15.8%)
3 Shopper Approved - Review Star
615
(5.2%)
2 Shopper Approved - Review Star
151
(1.3%)
1 Shopper Approved - Review Star
183
(1.5%)

Customer Service
4.1
5 Shopper Approved - Review Star
747
4 Shopper Approved - Review Star
216
3 Shopper Approved - Review Star
127
2 Shopper Approved - Review Star
72
1 Shopper Approved - Review Star
117
SHOW DETAILS

5-star reviews
9,000+

5-star reviews

6 years collecting reviews

About this Company

Kitchen & Bath Authority makes it easy for brand-oriented, value-conscious consumers to find wonderful products they love, every day we offer superior quality goods and top brands at up to 70% off retail value. We stand behind the quality, authenticity and value of all of our products we are dedicated to offering the best possible shopping experience available online.

Our commitment to the customer's experience begins with the web site and continues through to the purchase with state-of-the-art fulfillment and highly responsive customer service. Kitchen & Bath Authority’s management team has deep expertise in merchandising, retailing, direct marketing and technology.  Led by experienced buyers, together with strong supplier relationships and strict buying disciplines, Kitchen & Bath Authority purchases high-quality goods at outstanding values.

At Kitchen & Bath Authority we believe in service with a smile. With years of experience and a track record as one of the industry's fastest growing companies, Kitchen & Bath Authority has what it takes for continued success. What does this mean to you? You can do business with Kitchen & Bath Authority with confidence.

Visit us here: www.kbauthority.com

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B
Shopper Approved - Verified Customer Brian A.
1 day ago

so far very good


R
Shopper Approved - Verified Customer Ryan L.
1 day ago

Fast and easy


J
Shopper Approved - Verified Customer James R.
1 day ago

I am not impressed with this site at all ivorder the part I need and I'm required to order something I don't need to secure payout. Not happy with you people.


S
Shopper Approved - Verified Customer SG
2 days ago

Chat is extremely helpful.


L
Shopper Approved - Verified Customer Lindsay M.
2 days ago

Great


J
Shopper Approved - Verified Customer James P.
4 days ago , NC

This is our second order with Kitchen & Bath Authority and the experience was still outstanding. The website is easy to navigate, the prices are competitive, and shipping is fast. You cannot beat their customer service. Highly recommend!


M
Shopper Approved - Verified Customer Matt D.
5 days ago

Great price


J
Shopper Approved - Verified Customer Jill B.
5 days ago

Great


R
Shopper Approved - Verified Customer Ron C.
5 days ago

Easy to work with


T
Shopper Approved - Verified Customer Tammy B.
5 days ago

easy as 123


J
Shopper Approved - Verified Customer Joseph A.
5 days ago

Excellent experience except there was no one to chat with since I needed to change color of hardware finish from Black to Nickle tone.


S
Shopper Approved - Verified Customer Stephanie T.
6 days ago , Colorado

Vanity looks great, packaged very well. We haven't installed yet but don't anticipate any issues.


M
Shopper Approved - Verified Customer Michelle S.
6 days ago

Very smooth transaction. Had what I was looking for and hopefully will get it to me by Monday 25th of September or I will have to send it back. That means it has to be sent out tomorrow for sure. I am sorry but I have a deadline and hope you can meet it :)


A
Shopper Approved - Verified Customer AJ
6 days ago

Great shopping experience!


C
Shopper Approved - Verified Customer Cynthia C.
6 days ago

Easy so far


D
Shopper Approved - Verified Customer Deborah
6 days ago , Md

I ordered the wrong sink. Shipping is way too expensive to send back

Customer Service
4/5

C
Shopper Approved - Verified Customer Cassie W.
1 week ago

Love all the choices of colors and styles!


C
Shopper Approved - Verified Customer Cheryle J.
1 week ago

Great prices, easily to navigate website.


D
Shopper Approved - Verified Customer DLW
1 week ago , DE

This is the second shower door I have ordered from KBAuthority. This door was missing a parts pack. I contacted customer service and, after waiting several days, I reached out to Basco directly. Basco then sent me the missing parts pack in the wrong color. I again contacted Basco directly. I had to send them pictures of what I received so they could truly tell if the wrong color was sent. I have an oil bronze door and I was sent brushed nickel. From there, the tech department has to determine if the wrong color was truly sent or if that was just the finish on that metal. I have still yet to get a confirmation email that my new parts are on the way. I am going on two weeks without a shower door. Needless to say - I am pretty frustrated at this point.

Customer Service
2/5

P
Shopper Approved - Verified Customer Paul J.
1 week ago

Simple


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