jwsuretybonds.com Reviews

About this Company

JW Surety Bonds is a family owned and operated surety bond agency established in 2003. We started with just two people and grew to become the largest volume bond producer in the nation. Since day one, our team focus has been on providing our clients with low rates, an easy process, and the best in customer service.

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1,465 Verified Customer Reviews

1,465 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

5.0

Overall Star
Rating

5 Shopper Approved - Review Star
1439
(98.2%)
4 Shopper Approved - Review Star
23
(1.6%)
3 Shopper Approved - Review Star
1
(0.1%)
2 Shopper Approved - Review Star
1
(0.1%)
1 Shopper Approved - Review Star
1
(0.1%)

Customer Service
5.0
5 Shopper Approved - Review Star
646
4 Shopper Approved - Review Star
7
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
1,250+

5-star reviews

9 years collecting reviews

About this Company

JW Surety Bonds is a family owned and operated surety bond agency established in 2003. We started with just two people and grew to become the largest volume bond producer in the nation. Since day one, our team focus has been on providing our clients with low rates, an easy process, and the best in customer service.

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A
Anonymous Customer
06/08/2023 , MO

Matt Gerdes was extremely helpful and very fast with his assistance in getting our multiple surety bonds we needed for our businesses.


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John P.
06/02/2023 , OH

Getting my BMC-84 Bond went without a hitch. Just ask for Gabby and she literally does the rest. Her follow up and knowledge are amazing


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Derek B.
05/31/2023 , MO

Fast and helpful. Awesome Job


M
Martha C.
05/23/2023 , CT

Matt Gerdes was very nice . the process was very quick and easy. thank you so much

Customer Service
5/5

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Nick
05/18/2023

Great customer service met my needs in a timely manner. Thank you


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Priscilla
05/16/2023 , NJ

Working with Kimberley was truly a pleasure. She was beyond kind and super knowledgeable when it comes to trucking. As a start up brokerage there are a lot of things to consider. We shopped around and JW has some of the best prices. I love the fact that still until this day she still tries to help my company with other assets. We are thankful to have someone like Kimberley on our side.


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Isabel F.
05/11/2023 , TX

I got my broker bond approved in a matter of hours. Matt Gerdes was very kind. He explained every part of the process to me and clarified every doubt I had. My bond was issued in 24 hours. Highly recommend it!


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Tamar S.
05/09/2023 , NY

My company was used fraudulently by a scammer ,who managed to move 4 loads, using my MC# and company information in one week period and then just disappeared. I had 4 claims with my bond from trucking companies. I asked help to every department( FMCSA, General Inspector and my Surety Bond) how I could be able to handle this. Thanks to claims manager at JW Surety Bond MR Craig Hemler , who was able to solve my problem with great care and professionalism ,the investigation proved my innocence. Without this great professional team I couldn't handle anything. Thanks to them for their great support and help.


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SamR
05/04/2023 , TX

Gaby was very knowledgeable and helpful from start to finish! Not exactly what I expected after hearing her native New York accent LOL j/k She was Great and represented the reputation of JW as the #1 Surety Bond Company!

Customer Service
5/5

K
Kamara B.
04/29/2023 , SC

The whole process was easy and simple. Great !


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Less S.
04/27/2023 , VA

My overall experience with JW Surety Bonds was expectional!! Kimberley Lightcap was their to assist with any questions and concern I had! Her bubbly personality instantly put me at ease. I had got a little discouraged after I heard what I had to pay, but Kimberley steered me back in the right direction. She broke down in specific details, step by step on what I need to do to get my bond. I'm greatly appreciative for her guidance, and I'm pleased to announce that I have my surety bond!!!!

Customer Service
5/5

D
DJ
04/18/2023 , SC

Matt Gerdes was phenomenal. He was attentive and quick with my request.


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Marcia C.
04/18/2023 , TX

Steve Vargo was professional, efficient and extremely kind, always available to help! JW Surety got the bond completed & out in short order.


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LaTonia
04/15/2023 , NY

My experience with the JW Surety team has been great and my Account Manager, Lucas Ebeling, was very helpful and responsive to my needs especially on a Friday. I appreciate his time and assistance.

Customer Service
5/5

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Jennah
04/07/2023 , CA

Julia McCleery was extremely helpful and professional.

Customer Service
5/5

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Dan N.
04/04/2023 , MA

The representative was great he was quick and very professional


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Anthony B.
03/27/2023 , GA

I'm Anthony Burris Owner/CEO of Invested Logistics. I was introduced to Mrs. Kimberley Lightcap through a mutual connection. I'm a retired Command Sergeant Major (Army) Veteran w/ 23 years. I decided to take on the journey of starting a Freight Brokerage, as we know starting something new can be scary. Enough about me, JW let me tell you about you're amazing Sr. Executive Kim. She was nothing short of stellar. She guided through the process in every step. She has the knowledge of a dictionary when it comes to this industry, her professionalism, and business approach made it easier and relaxed in making the right decision in choosing JW Surety. Someone of her caliber was remarkable to conversation in engage in the right plan for me. I had reached out to other Surety bond agencies, and the difference maker for me was Kimberley. It's not often you have someone that is a good steward of the profession and business that shows the humility and honest as she was. I value the opinion and expertise that Kimberley provided and the value of the company she represents. I will surely without hesitation refer anyone in this industry to JW surety and that's all because of the significant conversation I had the made the difference and ultimately my decision.

Thank you Kimberley for all you done and do for the organization!!!

Anthony Burris
Command Sergeant Major (Ret)
Owner/CEO Invested Logistics
706 992.1650


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IMT L.
03/24/2023 , NC

I have to say my experience with the JW Surety Bond team has been nothing short of exceptional! Kimberly, Christine, and Shannon have been phenomenal! I can't rave enough about them. If you are in the market for a surety bond, JW Surety is the company to go with. They take the time to explain anything you are not clear on. AMAZING!!

Customer Service
5/5

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Nya B.
03/21/2023 , NV

I worked with Gabrielle and she was just amazing! Great communication and although I did have a lot of questions she never made me feel like I was bothering her! I would absolutely work this her again :)


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Joel L.
03/13/2023 , FL

Matthew Gerdes was amazing to work with and the process was extremely smooth. We will continue to work with Matt in the future.


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