inthelighturns.com Reviews

About this Company

Grieving from the loss of a loved one, while planning for their final rest, is something that no one should have to do alone. Susan Fraser, founder of In The Light Urns, and her husband Rick learned this firsthand with the unexpected death of their young son.

Out of the depths of this tragedy grew a movement to make sure that families have a light to follow during what, for many, is the darkest time of their lives. Our customers come to us with great need, at a time of tremendous suffering. In The Light Urns began with a simple mission: Give people a path forward, as they prepare to say their last goodbyes.

In The Light Urns recognizes that each family is exceptional, as is the person they have lost. We specialize in Custom Cremation Memorial Products, Cremation Memorial Jewelry, and keepsakes that can be made as unique as our customers’ imaginations. Our experience and dedication allow us to design and build cremation urns unlike any you have ever seen. In all our endeavors, we aim to create a fitting resting place that brings to life your memories, your love and a sense of hope in what lays beyond.

Filter

13,105 Verified Customer Reviews

13,105 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
10K+
(82.7%)
4 Shopper Approved - Review Star
1758
(13.4%)
3 Shopper Approved - Review Star
436
(3.3%)
2 Shopper Approved - Review Star
42
(0.3%)
1 Shopper Approved - Review Star
26
(0.2%)

Product Satisfaction
4.8
5 Shopper Approved - Review Star
1641
4 Shopper Approved - Review Star
157
3 Shopper Approved - Review Star
51
2 Shopper Approved - Review Star
20
1 Shopper Approved - Review Star
7
Customer Service
4.7
5 Shopper Approved - Review Star
197
4 Shopper Approved - Review Star
14
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
9
SHOW DETAILS

5-star reviews
10K+

5-star reviews

6 years collecting reviews
Filter
C
Shopper Approved - Verified Customer Caprice H.
48 minutes ago , ON

Easy to navigate site and fast order processing/shipping. Items arrived exactly as ordered.

Product Satisfaction
5/5

Company Choice

A wonderful selection of urn pendants. One of the only places to carry the pendant I wanted.


C
Shopper Approved - Verified Customer Christi N.
51 minutes ago , CA

My order came quickly and my siblings and I were satisfied with both the urns. We got a lot of compliments on both urns, but especially the drum set urn.

Product Satisfaction
5/5

L
Shopper Approved - Verified Customer LINDA O.
53 minutes ago , ON

Very happy with my train urn and arrived in good condition and very fast.

Product Satisfaction
5/5

Company Choice

Had what I wanted


K
Shopper Approved - Verified Customer Kristy J.
1 hour ago , UT

I was looking for a bidegradable urn for my naval grandfather for his at sea burial, and after a google search, this one was perfect!

Product Satisfaction
5/5

K
Shopper Approved - Verified Customer Kathleen W.
Today , AZ

It was a easy process considering what it is for.

Company Choice

You offered a semi


L
Shopper Approved - Verified Customer Larnique M.
Today , NV

Thanks for the friendly website it made the ordering process easy.

Company Choice

I love the products.


J
Shopper Approved - Verified Customer Jeff M.
1 day ago , WA

Very pleased with how well the wooden urn is built and how realistic it is.

Product Satisfaction
5/5

Company Choice

Looking for a unique urn, and that was more than met with my purchase.


S
Shopper Approved - Verified Customer Shannon B.
1 day ago , TX

awesome thanks

Company Choice

a friend told me


G
Shopper Approved - Verified Customer Gina
1 day ago , SC

Perfect, exactly what I was looking for.

Company Response

Hi Gina,

Thank you for your wonderful feedback! We're thrilled to hear that our urn was exactly what you were looking for. It's incredibly rewarding to know that we could meet your expectations and provide you with the perfect solution during such a meaningful time. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to support you every step of the way.

Susan Fraser


C
Shopper Approved - Verified Customer Cindy O.
1 day ago , FL

Never having to do this before, I made 3 phone calls to you and each person was wonderful in helping me and answering all my questions.

Product Satisfaction
5/5
Customer Service
5/5

Company Choice

You had the US Navy Urn that I could have my husbands picture and information engraved on it.

Company Response

Hi Cindy,

Thank you very much for sharing your experience with us! We're thrilled to hear that our team provided you with exceptional assistance during your first time navigating this process. Providing compassionate and knowledgeable support to our customers is something we take great pride in, and we're delighted that we could make your experience a positive one. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. Thank you for choosing us!

Susan Fraser


C
Shopper Approved - Verified Customer CHRISTINE S.
1 day ago , FL

LORDY THESE POOL TABLE URN NECKLACES ARE THE GREATEST AND ABSOLUTELY EXCEEDED MY EXPECTATIONS!!!¡!!!!!) NOW EVERYONE WHO EVER SHOT POOL WITH MY HUSBAND HAVE FALLEN IN LOVE WITH MY NECKLACE!!! SO NOW ON ORDER #4.

Product Satisfaction
5/5

Company Choice

Saw your ad on Facebook and YOUR COMPANY HAS HANDS DOWN THE QUICKEST TURN AROUND ON THEM. THANK YOU and ALL YOUR EMPLOYEES ??????

Company Response

Hi Christine,

We're absolutely thrilled to hear that our pool table urn necklaces have exceeded your expectations! It brings us great joy to know that they've become cherished keepsakes for you and those who shared special moments with your husband. Your support and enthusiasm mean the world to us, and we're honored to be a part of honoring his memory in such a unique and meaningful way. If there's anything else we can do to assist you or if you have any questions about your upcoming order, please don't hesitate to reach out. Thank you for choosing us, and we look forward to continuing to serve you!

Susan Fraser


N
Shopper Approved - Verified Customer Nicole M.
1 day ago , OH

I am very pleased with my Urn, it was exactly as shown and it arrived quickly. I have told others about the products and some have ordered already.
Thank you

Product Satisfaction
5/5

Company Choice

Unique pieces and affordable


M
Shopper Approved - Verified Customer Marcie M.
1 day ago , CO

It was good

Product Satisfaction
5/5

Company Choice

Found you online


S
Shopper Approved - Verified Customer Stephen S.
2 days ago , TX

The urns were beautiful- and exactly as ordered-- and arrived in great time.

Product Satisfaction
5/5

Company Choice

Saw the products online through general searches.


P
Shopper Approved - Verified Customer Phoenix
2 days ago , FL

Product was nice. However, it was advertised as free + $30 for shipping but I was charged $60 ($30 for the Urn + $30 for shipping).

Product Satisfaction
5/5
Customer Service
1/5

Company Choice

Recommend by a family member


C
Shopper Approved - Verified Customer Catharine P.
2 days ago , TX

Beautiful, very pleased.

Product Satisfaction
5/5

S
Shopper Approved - Verified Customer Sarah B.
2 days ago , IL

Shipped very quickly and turned out beautiful.

Product Satisfaction
5/5

Company Choice

Best choice in the urn we wanted


Y
Shopper Approved - Verified Customer Yvonne S.
2 days ago , FL

Was easy

Company Choice

Friend referred

Company Response

Hi Yvonne,

Thank you for taking the time to share your experience with us! We're delighted to hear that your experience was easy. Providing simplicity and convenience for our customers is always a priority. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.

Susan Fraser


M
Shopper Approved - Verified Customer Melissa G.
2 days ago , NY

I Found Exactly What I Was Looking For. It Is Beautiful!!

Company Choice

I Have Gotten A Keychain Urn From Your Site Before And It Turned Out Absolutely Amazing!!

Company Response

Hi Melissa,

Thank you so much for your wonderful review! We're delighted to hear that you found exactly what you were looking for and that you find it beautiful. It's truly rewarding to know that our product met your expectations and brought you comfort during this time. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to support you every step of the way.

Susan Fraser


E
Shopper Approved - Verified Customer Eriyn H.
2 days ago , MD

Very easy breezy

Company Choice

You had the urn that stood out to me

Company Response

Hi Eriyn,

Thank you for your feedback! We're glad to hear that your experience with us was easy and straightforward. Making such arrangements as stress-free as possible is always our goal. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.

Susan Fraser


Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website Directions Phone

© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024