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25,574 Verified Customer Reviews

25,574 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
20K+
(79.8%)
4 Shopper Approved - Review Star
3599
(14.1%)
3 Shopper Approved - Review Star
1031
(4%)
2 Shopper Approved - Review Star
281
(1.1%)
1 Shopper Approved - Review Star
254
(1%)

Customer Service
4.0
5 Shopper Approved - Review Star
379
4 Shopper Approved - Review Star
85
3 Shopper Approved - Review Star
74
2 Shopper Approved - Review Star
35
1 Shopper Approved - Review Star
88

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M
Shopper Approved - Verified Customer Marinos
3 days ago , VIC

I purchased a Mega flush-trim bit, 06-693. The tool purchased failed on the first cut, chipping badly. I was using it correctly, taking a light pass, using a template. Instead of offering a refund or exchange my customer service rep did everything possible to blame it on user error and was of no help. They claimed the bit was running too slow - even though the listing does not indicate a "minimum speed."

This has been an absolutely terrible experience and I will not shop at infinity tools again. I am very disappointed. It's usual for a product to fail sometimes, even with the best quality control. I would have been happy with an exchange or refund. Honestly a terrible experience, I do not recommend purchasing from Infinity tool

Customer Service
1/5

Reason this customer chose these products

I read reviews on the product which indicated that it was well made and offered a unique up and down cut on the top and bottom.

Company Response

Thank you for your feedback. We have a 100% quality guarantee for all of our Infinity brand products. If at anytime you feel there is a quality issue with an item you bought from us please reach out to troubleshoot the issue and if it is determined that there is a quality issue a refund or exchange will be issued. Our router bits are made from the most durable and high-quality Fatigue-Proof steel and are C.N.C. machined for optimum performance and extended cutting life and should perform well if being used properly and in the machine that they are designed to work in.

T
Shopper Approved - Verified Customer Thomas S.
1 week ago , CA

I had a quick delivery, well packaged, easy installation instructions and a well made product. I really like the router table saw extension. Thank you

Reason this customer chose these products

The best product on the market.


G
Shopper Approved - Verified Customer Gil H.
1 week ago , AZ

Very satisfied.

Reason this customer chose these products

Minimal chance of kickback and the 2" length of the bit. I'm routing 8/4 material and had some bad experiences with a straight bit in the past. Very good reviews on YouTube.


W
Shopper Approved - Verified Customer walter S.
1 week ago , VA

You had what I was looking for, I like the Narex mortise chisel. It required little work to flatten back and put a sharp edge on. I tested and it works as advertised. This is my first mortise chisel and I was able to cut a nice mortice first try.

Reason this customer chose these products

Good tool at a good price.


D
Shopper Approved - Verified Customer DANIEL L.
2 weeks ago , MN

I ordered a taper cutting jig. When trying to assemble it, there was one wingnut that would not thread onto the screw. Ended up having to go buy another wingnut. Haven't used the jig yet, but plan on using it to cut tapered legs for bar height adirondack chairs.

Company Response

Thank you for your feedback. We have a 100% quality guarantee for all of our Infinity brand products. If at anytime you feel there is a quality issue with an item you bought from us please reach out and one of our customer service representatives will gladly troubleshoot the issue and provide a solution. 

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