incontinenceproductsdirect.com.au Reviews

About this Company

IncontinenceProductsDirect.com.au, a division of HPA Group is a family owned business that has been operating in Sydney for approximately 25 years. We are direct importers and distributors of a range of high quality incontinence products.

At IncontinenceProductsDirect.com.au, we specialise in disposable incontinence products and continence aids for urinary incontinence, faecal incontinence and associated issues encountered by men and women. We also eliminate the confusion in selecting the right product. We offer an all-in-one-unisex pullup or slip at one low price.

We supply a diverse range of customers from private homes to high & low care facilities.

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188 Verified Customer Reviews

188 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
110
(58.5%)
4 Shopper Approved - Review Star
58
(30.9%)
3 Shopper Approved - Review Star
15
(8%)
2 Shopper Approved - Review Star
2
(1.1%)
1 Shopper Approved - Review Star
3
(1.6%)

Would Buy Again
4.6
5 Shopper Approved - Review Star
141
4 Shopper Approved - Review Star
34
3 Shopper Approved - Review Star
9
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
4
Would Recommend
4.5
5 Shopper Approved - Review Star
125
4 Shopper Approved - Review Star
44
3 Shopper Approved - Review Star
15
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
3
Product Satisfaction
4.4
5 Shopper Approved - Review Star
51
4 Shopper Approved - Review Star
24
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
5
Delivery Time
4.4
5 Shopper Approved - Review Star
56
4 Shopper Approved - Review Star
14
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
4
1 Shopper Approved - Review Star
3
Price Satisfaction
4.4
5 Shopper Approved - Review Star
44
4 Shopper Approved - Review Star
28
3 Shopper Approved - Review Star
9
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
Customer Service
3.3
5 Shopper Approved - Review Star
4
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
3

About This Company

IncontinenceProductsDirect.com.au, a division of HPA Group is a family owned business that has been operating in Sydney for approximately 25 years. We are direct importers and distributors of a range of high quality incontinence products.

At IncontinenceProductsDirect.com.au, we specialise in disposable incontinence products and continence aids for urinary incontinence, faecal incontinence and associated issues encountered by men and women. We also eliminate the confusion in selecting the right product. We offer an all-in-one-unisex pullup or slip at one low price.

We supply a diverse range of customers from private homes to high & low care facilities.

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M
Shopper Approved - Verified Customer Mark T.
11/15/2018 , NSW

Quick delivery thanks

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

J
Shopper Approved - Verified Customer Jean F.
11/09/2018 , NSW

This was the second time we bought from here. The first time the product didn't show up. I had to chase it. They then delivered to a different location as it was no longer viable at the one given at the time, with no additional cost.

Second purchase, paid a lot of money for delivery, and still didn't come. I had to chase it up again. The customer service was not great on the phone and a lot stalling tactics to fix the problem. My mother went without because of the sloppy service.

This time they showed up a week late. This is not acceptable, especially when paying the prices of a prompt service.

Also we only received a text about the delivery avoiding any apology or reconciliation as to the bad service.

When companies stuff up so royally and we are doing the work for them. Then they need to show they want our service. We were not given back the delivery fee, we did not received another box for the inconvenience and stress caused to us. Not even a proper apology.

That is not acceptable.

Would Recommend
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
3/5
Customer Service
1/5
Delivery
1/5

L
Shopper Approved - Verified Customer Leon S.
10/31/2018

great

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
1/5
Price
3/5
Delivery
5/5

M
Shopper Approved - Verified Customer Melinda V.
10/20/2018

good value

Would Recommend
4/5
Would Buy Again
5/5

R
Shopper Approved - Verified Customer Ross M.
10/10/2018

So far so good.

Would Recommend
5/5
Would Buy Again
4/5

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