incontinenceproductsdirect.com.au Reviews

4.4 Overall Satisfaction Rating

Based on 188 Ratings

5
110 (58.5%)
4
58 (30.9%)
3
15 (8%)
2
2 (1.1%)
1
3 (1.6%)
100+ 5 stars in a row

Would Buy Again

4.6 Average

5
(141)
4
(34)
3
(9)
2
(0)
1
(4)

Recommend This Company

4.5 Average

5
(125)
4
(44)
3
(15)
2
(1)
1
(3)

Product Satisfaction

4.4 Average

5
(51)
4
(24)
3
(2)
2
(0)
1
(5)

Delivery Time

4.4 Average

5
(56)
4
(14)
3
(5)
2
(4)
1
(3)

Price Satisfaction

4.4 Average

5
(44)
4
(28)
3
(9)
2
(0)
1
(1)

Customer Service

3.3 Average

5
(4)
4
(0)
3
(1)
2
(0)
1
(3)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

incontinenceproductsdirect.com.au

About Us

IncontinenceProductsDirect.com.au, a division of HPA Group is a family owned business that has been operating in Sydney for approximately 25 years. We are direct importers and distributors of a range of high quality incontinence products.

At IncontinenceProductsDirect.com.au, we specialise in disposable incontinence products and continence aids for urinary incontinence, faecal incontinence and associated issues encountered by men and women. We also eliminate the confusion in selecting the right product. We offer an all-in-one-unisex pullup or slip at one low price.

We supply a diverse range of customers from private homes to high & low care facilities.

M

Mark T.
11/15/2018 , NSW

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Quick delivery thanks
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
J

Jean F.
11/09/2018 , NSW

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

This was the second time we bought from here. The first time the product didn't show up. I had to chase it. They then delivered to a different location as it was no longer viable at the one given at the time, with no additional cost.

Second purchase, paid a lot of money for delivery, and still didn't come. I had to chase it up again. The customer service was not great on the phone and a lot stalling tactics to fix the problem. My mother went without because of the sloppy service.

This time they showed up a week late. This is not acceptable, especially when paying the prices of a prompt service.

Also we only received a text about the delivery avoiding any apology or reconciliation as to the bad service.

When companies stuff up so royally and we are doing the work for them. Then they need to show they want our service. We were not given back the delivery fee, we did not received another box for the inconvenience and stress caused to us. Not even a proper apology.

That is not acceptable.
Recommend this Company
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
3/5
CustomerService
1/5
Delivery
1/5
L

Leon S.
10/31/2018

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

great
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
1/5
Price
3/5
Delivery
5/5
M

Melinda V.
10/20/2018

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

good value
Recommend this Company
4/5
Would Buy Again
5/5
R

Ross M.
10/10/2018

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

So far so good.
Recommend this Company
5/5
Would Buy Again
4/5
D

Debra I.
10/07/2018 , Vic

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

Hard to get shipping information
Recommend this Company
3/5
Would Buy Again
3/5
Product Satisfaction
3/5
Price
5/5
Delivery
2/5
N

NICK D.
10/01/2018 , NSW

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Keep doing the same
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
L

lach M.
09/22/2018

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

seems pretty decent. cant wait to find out what the products are like
Recommend this Company
4/5
Would Buy Again
4/5
H

Helen J.
09/19/2018 , ACT

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I have received my order in good time.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
V

Vicky N.
09/16/2018

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Quick and easy
Recommend this Company
5/5
Would Buy Again
4/5
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