"Before I made my order I called the company to make sure they do have the TV I want. I ordered the same TV online with another company and even though it showed that it was in stock at the time of my order, I did not hear back from the company. When I called that company, nobody answered. With ielectrica.com, the experience was totally different. I emailed ielectrica.com first, and received a response almost right away to inform me that they do have the TV I wanted. When I called, I was able to talk to a person to confirm the availability of the TV. Also I got the code for adding 5-year warranty to my purchase. So overall it is a very good experience. "