hvacdirect.com Reviews

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17,153 Verified Customer Reviews

17,153 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
13K+
(81.3%)
4 Shopper Approved - Review Star
2597
(15.1%)
3 Shopper Approved - Review Star
457
(2.7%)
2 Shopper Approved - Review Star
71
(0.4%)
1 Shopper Approved - Review Star
76
(0.4%)

Product Satisfaction
4.7
5 Shopper Approved - Review Star
2532
4 Shopper Approved - Review Star
495
3 Shopper Approved - Review Star
100
2 Shopper Approved - Review Star
39
1 Shopper Approved - Review Star
41
Customer Service
4.3
5 Shopper Approved - Review Star
377
4 Shopper Approved - Review Star
99
3 Shopper Approved - Review Star
51
2 Shopper Approved - Review Star
25
1 Shopper Approved - Review Star
33
SHOW DETAILS

5-star reviews
13K+

5-star reviews

6 years collecting reviews

Video Reviews

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D
Shopper Approved - Verified Customer Don S.
3 hours after

Had a damage package, submitted photos and statement. They sent out an replacement. Good Service.
Thanks Don

Product Satisfaction
5/5
Customer Service
5/5

Merchant Choice

Not sure


C
Shopper Approved - Verified Customer Corey B.
1 hour after

Good

Product Satisfaction
4/5

J
Shopper Approved - Verified Customer Jeff
43 minutes after , IN

checking out the way to figure the size of my system was great. ordering was very simple. the only proble I have had is shipping charges. when I ordered my system, it said free shipping. now I am getting bills from the trucking company about a huge amount of money they want for shipping. I even specified no lift gate. I'm being charged for a lift gate.

Product Satisfaction
5/5

Merchant Choice

I like the system I bought


B
Shopper Approved - Verified Customer Beverly P.
31 minutes after

There was a substitution made with my order and a delay in shipping, but once I contacted customer service, it was handled quickly.

Product Satisfaction
5/5
Customer Service
5/5

B
Shopper Approved - Verified Customer Brad J.
13 minutes after , Wyoming

Na

Product Satisfaction
5/5

Merchant Choice

Na


F
Shopper Approved - Verified Customer Frank
8 minutes after , MO

Great product and good service. The features of the unit's were better than expected.

Product Satisfaction
5/5

Merchant Choice

Pricing was competitive and reviews were good


C
Shopper Approved - Verified Customer Craig A.
25 minutes ago

My experience with hvac direct was very good but the shipping companies were not very user friendly or informative. I paid shipping to have it delivered but was told by one shipping company that I would have to meet them somewhere to pick it up because they would not deliver to my house because they were driving an 18 wheeler. I live on a circle and concrete pumper trucks have been here and 18 wheelers have been here to drop off my framing packages without issue. Also I received my order in two separate deliveries without any knowledge of, so when I was signing for my first delivery I had no idea what I was actually signing for and where the rest of the order was. The shipping bill only stated 'one pallet'.

Product Satisfaction
5/5

Merchant Choice

I used them previously and it went well


P
Shopper Approved - Verified Customer Peter Z.
Today

Nick was knowledgeable

Merchant Choice

Nick the salesman made me feel comfortable with the product


G
Shopper Approved - Verified Customer Gordon G.
Today

Kevin was a big help

Merchant Choice

have used in the past and had great value


J
Shopper Approved - Verified Customer John S.
Today

Very easy to use website. Well laid out , Good resource.

Merchant Choice

Fills need, good price, american company.


S
Shopper Approved - Verified Customer STEPHEN N.
Today

Easy thus far

Merchant Choice

Great price for equipment


R
Shopper Approved - Verified Customer Raymond W.
Today

Great

Merchant Choice

Price


K
Shopper Approved - Verified Customer Kathleen C.
Today

Chad and Cal were great.


M
Shopper Approved - Verified Customer Matt S.
Today

Kevin was very helpful.

Merchant Choice

My buddy sent me a link to buy a unit from here


R
Shopper Approved - Verified Customer Rakesh P.
Today

Customer service took one week to connect with technical support. I had to call 5 times to customer service.
Once i talked to Technical service everything went smooth.

Product Satisfaction
5/5
Customer Service
3/5

Merchant Choice

Cost effective and good service


E
Shopper Approved - Verified Customer Eric N.
Today

I never received a shipping/tracking email, so I was surprised when the order just arrived one day. I would have preferred to know in advance so I could be there to inspect the order.

Product Satisfaction
5/5

J
Shopper Approved - Verified Customer john B.
1 day ago , Florida

Great working with Kevin

Product Satisfaction
5/5

Merchant Choice

Local quote too high


L
Shopper Approved - Verified Customer Leo T.
1 day ago

Good

Merchant Choice

Price


B
Shopper Approved - Verified Customer bryan T.
1 day ago

Quick excellent service ,Chad was knowledgeable and helpful. Good pricing.

Merchant Choice

because someone actually got back to me and I was able to speak to a person in less than 15 minutes.


J
Shopper Approved - Verified Customer Jason B.
1 day ago

Sales Rep is amazing and curtious.

Merchant Choice

Pricing and Service.


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