hvacdirect.com Reviews

4.8 Overall Satisfaction Rating

Based on 8,896 Ratings

5
7333 (82.4%)
4
1291 (14.5%)
3
225 (2.5%)
2
25 (0.3%)
1
22 (0.2%)
7,000+ 5 stars in a row

Product Satisfaction

4.7 Average

5
(1,547)
4
(293)
3
(48)
2
(22)
1
(14)

Customer Service

4.6 Average

5
(131)
4
(30)
3
(10)
2
(1)
1
(4)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

hvacdirect.com

D

Doug H.
3 weeks ago Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Answered all my questions before I ordered

Merchant Choice

Good website, but wish I could use my auto entry in your form boxes.

S

Sean
6 days ago Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Jose in customer service was incredibly helpful.
Product Satisfaction
5/5
CustomerService
5/5
W

William B.
1 week ago Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I'm very happy with it working
Product Satisfaction
5/5
C

Chuck P.
1 week ago , DE Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Good selection of equipment. The staff is very helpful. I previously purchased my furnace & evap coil from you. This time it was my condenser. HVAC Direct has my future business.
Product Satisfaction
5/5
CustomerService
5/5

Merchant Choice

You had what I needed & the prices are good.

J

Juan J.
1 week ago , FL Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

It was easy. I called and I believed I talked to Matt and he was tremendously knowledgeable in answering my question and concerns and, made it for me a lot easier to make the decision to purchase the two systems I needed.
Product Satisfaction
5/5
CustomerService
5/5

Merchant Choice

It is my first time buying from you. I used to buy locally.

Again, it was easy to purchase, but more important, was your customer's service. I believe the person I spoke to was Matt. He helped me in a very professional manner and because of that, it was easier for me to make the decision to purchase from HVACDIRECT. Is is my hope we can continue doing business with you and that the delivery goes well. Next, I will need a one 5 ton Heat Pump System, two more 3 Tons Heat Pump Systems and four 2 ton Heat Pump Systems.

V

VENNETTA M.
2 weeks ago Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

You have what I needed with the shortest time for delivery.

Merchant Choice

I'm able to make payments.

B

Bill
2 weeks ago Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

So far the website and customer support has been great!

Merchant Choice

Recommended by relative who works HVAC

N

Nicholas W.
2 weeks ago Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Overall experience was great. Phone help was very useful.
J

Janet J.
2 weeks ago Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great customer service! I couldn’t have figured out what to get without their help!
D

Daniel A.
2 weeks ago Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great service! Competitive prices.
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