hvacdirect.com Reviews
17,153 Verified Customer Reviews
17,153 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.8
Overall Star
Rating
5-star reviews
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Don S.3 hours after
Had a damage package, submitted photos and statement. They sent out an replacement. Good Service.
Thanks Don
Merchant Choice
Not sure
Corey B.1 hour after
Good
Jeff43 minutes after , IN
checking out the way to figure the size of my system was great. ordering was very simple. the only proble I have had is shipping charges. when I ordered my system, it said free shipping. now I am getting bills from the trucking company about a huge amount of money they want for shipping. I even specified no lift gate. I'm being charged for a lift gate.
Merchant Choice
I like the system I bought
Beverly P.31 minutes after
There was a substitution made with my order and a delay in shipping, but once I contacted customer service, it was handled quickly.
Brad J.13 minutes after , Wyoming
Na
Merchant Choice
Na
Frank8 minutes after , MO
Great product and good service. The features of the unit's were better than expected.
Merchant Choice
Pricing was competitive and reviews were good
Craig A.25 minutes ago
My experience with hvac direct was very good but the shipping companies were not very user friendly or informative. I paid shipping to have it delivered but was told by one shipping company that I would have to meet them somewhere to pick it up because they would not deliver to my house because they were driving an 18 wheeler. I live on a circle and concrete pumper trucks have been here and 18 wheelers have been here to drop off my framing packages without issue. Also I received my order in two separate deliveries without any knowledge of, so when I was signing for my first delivery I had no idea what I was actually signing for and where the rest of the order was. The shipping bill only stated 'one pallet'.
Merchant Choice
I used them previously and it went well
Peter Z.Today
Nick was knowledgeable
Merchant Choice
Nick the salesman made me feel comfortable with the product
Gordon G.Today
Kevin was a big help
Merchant Choice
have used in the past and had great value
John S.Today
Very easy to use website. Well laid out , Good resource.
Merchant Choice
Fills need, good price, american company.
STEPHEN N.Today
Easy thus far
Merchant Choice
Great price for equipment
Raymond W.Today
Great
Merchant Choice
Price
Kathleen C.Today
Chad and Cal were great.
Matt S.Today
Kevin was very helpful.
Merchant Choice
My buddy sent me a link to buy a unit from here
Rakesh P.Today
Customer service took one week to connect with technical support. I had to call 5 times to customer service.
Once i talked to Technical service everything went smooth.
Merchant Choice
Cost effective and good service
Eric N.Today
I never received a shipping/tracking email, so I was surprised when the order just arrived one day. I would have preferred to know in advance so I could be there to inspect the order.
john B.1 day ago , Florida
Great working with Kevin
Merchant Choice
Local quote too high
Leo T.1 day ago
Good
Merchant Choice
Price
bryan T.1 day ago
Quick excellent service ,Chad was knowledgeable and helpful. Good pricing.
Merchant Choice
because someone actually got back to me and I was able to speak to a person in less than 15 minutes.
Jason B.1 day ago
Sales Rep is amazing and curtious.
Merchant Choice
Pricing and Service.
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