hurstlending.com Reviews

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114 Verified Customer Reviews

114 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

5.0

Overall Star
Rating

5 Shopper Approved - Review Star
112
(98.2%)
4 Shopper Approved - Review Star
2
(1.8%)
3 Shopper Approved - Review Star
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2 Shopper Approved - Review Star
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1 Shopper Approved - Review Star
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Customer Service
5.0
5 Shopper Approved - Review Star
114
4 Shopper Approved - Review Star
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3 Shopper Approved - Review Star
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5-star reviews
100+

5-star reviews

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J
Jason
05/01/2018 , TX

I work for another large bank but continue to use Hurst Lending due to their personalized and quick service.

Customer Service
5/5
Overall Satisfaction
5/5

M
McLuskey D.
04/25/2018 , CO

Never had a better lending/mortgage/house buying experience. Best rate available, expert advice, prompt, polite service throughout the process from the whole team. That's the recipe for repeat custom!

Customer Service
5/5
Overall Satisfaction
5/5

J
Julie E.
04/25/2018 , TX

During our initial contact with Hurst Lending, we were lucky enough to have started the refinance process with Tony Severance. He was able to coach us through the ever-so-frustrating challenge of raising our credit score. This took Months. During this time, he was patient, knowledgeable and cheered us on.

After we successfully refinanced our house with Hurst Lending, we actually missed talking with Tony as he became a part of our family for that time.

Customer Service
5/5
Overall Satisfaction
5/5

L
Leonard B.
04/08/2018 , FL

I tried refinancing my rental property with several banks before contacting hurstlending.com. The big banks turned me away but after contacting hurstlending.com the whole process became easy. Jay, Chris and Jennifer were very helpful and made my experience extremely pleasant. Chris was my go to professional on the Hurst team. He answered all my questions and was constantly communicating with me during the whole process. My rental property is located in Houston, Texas and I was able to close on my refinance in Tampa, Florida where I currently live! I highly recommend anyone looking to refinance or purchase a home to contact hurstlending.com. They have exceeded all my expectations and I am a very satisfied customer!

Customer Service
5/5
Overall Satisfaction
5/5

C
Chris F.
03/21/2018 , TX

Hurst was very knowledgeable & helpful. Worked perfectly, with a very competitive rate.

Customer Service
5/5
Overall Satisfaction
5/5

M
Mike S.
02/28/2018 , TX

Hurst Lending gave me the best quote in a very efficient manner. When I told other lenders about the rate and quote that I got with Hurst, they actually told me, "You need to grab that and not look back. As much as I want your business, I can't compete with that." (Seriously, that actually happened.) Jay Hurst was great at returning my emails and calls quickly and always took the time to answer my questions. They are definitely worth the call during your search for a lender.

Customer Service
5/5
Overall Satisfaction
5/5

B
Bill
01/15/2018 , TX

My refinance went well. Jay knows the business well and give straight forward, honest information. The closing process was simple. I am very pleased.

Customer Service
5/5
Overall Satisfaction
5/5

C
Christy T.
01/11/2018

Jay, Chris, and Carey at Hurst Lending were extremely professional, friendly, and easy to work with throughout our transaction. They were efficient and attentive and made sure that everything moved forward while keeping us apprised of the status. They helped make our home buying process a little less stressful knowing we were in good hands with our loan. I would definitely recommend them for a smooth and efficient lending experience!

Customer Service
5/5
Overall Satisfaction
5/5

A
Amy
01/09/2018 , TX

Both Jay Hurst and Chris Kaufman are super responsive to questions and easy to work with. I've worked with them for 2 loans now and both times I got a great quote, everything went off without a hitch, and I was cleared to fund well before my closing date. Highly recommend.

Customer Service
5/5
Overall Satisfaction
5/5

R
Robert
01/09/2018 , TX

I had no problems but have one comment. I had asked that my wife be copied on all correspondence and included her on my emails. Several times she was left off which caused time for me to forward and update here on progress. I know I was the one on the loan but she was an important part of my ability to provide that information.

Thanks for your efforts. Chris Kaufman did a great job on technical work.

Customer Service
5/5
Overall Satisfaction
5/5

T
Troy L.
11/07/2017 , TX

Quality people, professional and proficient something that seems harder to find these days. They were great to work with.

Customer Service
5/5
Overall Satisfaction
5/5

T
Terresa L.
10/25/2017 , TX

Great staff, prompt, friendly, efficient and competitive rates! Highly recommend!

Customer Service
5/5
Overall Satisfaction
5/5

L
Lindsey &.
10/13/2017 , TX

Jay Hurst and Chris Kaufman were fantastic! If you are looking for quick, responsive, informative and professional individuals, Hurst Lending is the team to work with. They provided a competitive rate, explained the process, answered questions, and kept us up to date on the status of our loan. Nothing from Hurst Lending could have been any better. We would definitely work with them again and would recommend them to anyone looking for a quick and painless lending process.

Customer Service
5/5
Overall Satisfaction
5/5

D
D B.
08/31/2017 , TX

I have been a repeat customer and have been very pleased with the overall experience.

Customer Service
5/5
Overall Satisfaction
5/5

L
Lisa C.
07/28/2017 , TX

5 star. Excellent customer service. Returns calls immediately and easy to work with. Very helpful staff.

Customer Service
5/5
Overall Satisfaction
5/5

B
Ben
06/14/2017 , TX

Very smooth from start to finish. Jay and co were very responsive and easy to work with.

Customer Service
5/5
Overall Satisfaction
5/5

P
Paul
05/18/2017 , TX

This is the second time we have used Jay, and have had nothing but a positive experience each time. He takes the time to answer all questions and ensure the process is as smooth as possible. My realtor was so impressed that she has started to add him to her list as well. I highly recommend him and will continue to recommend him to others!

Customer Service
5/5
Overall Satisfaction
5/5

K
K S.
05/11/2017 , TX

The folks at Hearst lending were extremely easy to work with and very responsive when things would come up. They made it very easy by being upfront and straight forward throughout the entire process.

Customer Service
5/5
Overall Satisfaction
5/5

M
Mike H.
05/06/2017 , TX

Very smooth experience. Jay was available for any questions that I had, and was always quick with the answer. I've heard horror stories about mortgage brokers, but the process with Jay was easy and painless.

Customer Service
5/5
Overall Satisfaction
5/5

S
Scott P.
05/02/2017 , TX

We've used Jay three times, and we've really pushed the bounds of what can be reasonably expected these days. In our first deal using Jay, we closed our purchase on my first day at a new job. Later, we closed on the same day we sold our previous house, where we needed the funds from the sale in order to make the purchase. Jay simply gets it done. I have no doubt that we would have had closing delays and serious frustration if we'd been using a mortgage broker with less experience, or less tenacity. Thanks, Jay!

Customer Service
5/5
Overall Satisfaction
5/5

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