hostpapa.ca Reviews

Hello Steven,

Thank you for the feedback.

As far as I can tell, the transfer query was logged as Ticket #6663153, and my colleagues were able to provide appropriate guidance. Given that the domain was already registered with Squarespace and was being redirected elsewhere through nameservers, we had no influence over its DNS records. All DNS Records are managed by the domain name registrar or whoever manages the nameservers for the domain. To get the nameservers pointed to our end, my coworkers suggested you get in touch with them and have those updated on their end since there was nothing we could do from our side.

Moving on, from what I can see, the sales options seem to be an entirely separate topic and were explored in a different ticket - Ticket #6604129 Add 6 email address options 

Your subscription only allows for a maximum of 5 email addresses, but you have requested to add a sixth. In light of this, my colleagues in the solutions department have advised you on the best course of action for an upgrade that would increase your plan limits. At that time, the optimal solution was to upgrade your existing plan to one that allowed you to obtain more mailboxes. 

The offer was accepted, and as far as I can tell, all necessary steps have been taken to implement the change to your new service plan. 

We regret any misunderstanding that these occurrences may have created on your end. You and your project's success are our sole concerns, therefore we try to do everything it takes to make sure you're set up for success.

We're really sorry about the delays with Squarespace, but please understand that we couldn't have done anything differently at the time. As a distinct company, Squarespace is not affiliated with us in any way, therefore we have no control over how things are going on their end.

If you would have any other concerns or questions, please reach us via our support channels and we will more than happy to help you!

Have a great day ahead, Steven!

Regards,

Nicolae.